I have been a loyal Qdoba customer for the past 10 years. Since 2007 I visited Qdoba at least weekly. During High school, I went to Qdoba every day for lunch for the better part of three years. My sister became a Qdoba manager for two years, she worked there for almost three. I am so unbelievably passionate about this restaurant, but this Qdoba location, of the hundreds I've visited, is not your standard Qdoba.
They wimp out on portions (supposed to be a scoop each, unless customer asks for extra or less), they don't prep their tortillas in a tortilla steamer (which makes them easy to roll so you can stuff them to the gills), and they can't wrap burritos at all. They're supposed to be almost 2 lb burritos with the tortilla stretched thin over the mess of deliciousness within the burrito, and instead it's just a sad consolation prize for Qdoba enthusiasts that visit here. Their portions are messed up across the board, and the customer service is poor. They don't take the Qdoba rewards card, and they can't tell you why either (I've been told they have no idea).
I know this is a Qdoba express, but it's more a sorry excuse of a Qdoba for those of us longing for the Qdoba we know and love. I desperately wish I could train these employees to show them how Qdoba is meant to be, and bring a glorious Qdoba to NNY.
We keep going back, because a bad Qdoba is better than no Qdoba. But we hope it gets better as they've been open longer. read more