Don't buy here if there's a chance you will need to return or exchange something. To start off, my 13 year old daughter and her grandmother (my mother) came into this store Sunday, November 19th. The store was getting close to closing, but they were allowed to shop and purchase their items. My daughter asked if she could try her items on, but she was told the fitting room was closed, and she would need to check out. The next day, she tried on her items, and one pair of pants she purchased did not fit properly. I told her to put the pants back in the bag, with the receipt and we will exchange them. They literally sat in my closet the entire time. We came in last night(within the normal 14 day exchange policy) and the store did not carry the next size up pants, so she chose other items to purchase. When we were ready to exchange the pants (and purchase additional items), we were asked where the tag was that came on the pants. There were multiple other manufacture tags on the pants, I did not notice the tag with the sku number was missing. My daughter said she did not remove any tags on her own, and she was unsure where the tag was either. The cashier went to speak to her manager (I assume) Sammy. Sammy came up to the register, did not even greet us and speak kindly of their policies about missing tags, she abruptly blurted out "How can I exchange these pants without the tag?!" I explained we did not remove any tags. Could it have possibly fell off or maybe the pants were sold to her without the tag? Who knows. I told her the exact same pants are on the wall, if she could please just use that tag to scan and do the exchange. (As I said earlier, all other tags were still on the pants, this was the only missing tag). Sammy started rudely saying, "What is all this white stuff on here?" Then she started lint rolling the pants with tape. The pants were black with white LINT. They were in perfect condition! She looked at the pants up and down over and over, as if trying to find a reason to tell me she couldn't do the exchange. She said she can do the exchange this one time. The cashier gave us all purchased items in a bag, without a receipt. I asked for the receipt, then she printed it, with FINAL SALE on it even for the new items we had just purchased. I asked why does this say final sale? Sammy told me because I returned an item without a tag. I asked what about the 3 other items I JUST bought? She told me it's all final sale because the pants I returned have pet hair and a stain. I told her that was impossible and to show me the stain. She was not able to point out the stain, but pointed out the WRINKLE on the pants that sits behind the knee saying it was worn. I told her it was not worn, if it was, why would all the other tags still be on the pants? I said she tried it on, so its not our fault if the pants have a small wrinkle, that to me is insane to even point that out! She said it was her store policy and I could not get a normal receipt for the new items. I took her name and told her I was contacting corporate. This is terrible customer service and being accused of being dishonest. They will never get my business again. read more
