Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.

Every time I have the privilege of talking to and working with Shawn, I'm deeply grateful for his…read moreintegrity, thoroughness, and responsiveness. Over the years, he's saved us so much money. He has patiently talked us through countless issues with the hvac in our old house--explaining the technical details, helping us understand the tradeoffs, and always sharing what he would do if it were his own home.

My experience with Sean Lambert was frustrating because of the lack of communication. We had a…read moreproductive conversation about potentially working together, and I left the meeting with the impression that there was genuine interest in moving forward. Unfortunately, after that, my messages went unanswered. Plans change, and that's perfectly fine. What isn't fine is leaving someone wondering where they stand after investing time in a meeting and following up respectfully. A quick message saying there was no longer any interest would have been appreciated and would have reflected a much more professional approach. Reliability and communication are important qualities in any business relationship. Based on my experience, I wouldn't choose to work with Sean again

The service, quality and value were all 5 stars! Smoked the…read morecompetition. Sergei is the man!!

Excellent workmanship. Great price. I showed my friends and neighbor after the installation. They…read moreare so impressed with the workmenship. I highly recommend this company.

This company is professional and they do top quality work…read more I had my air conditioning and furnace serviced. They were on time, they did timely work, were friendly and more importantly, they were affordable. Real Time Bros is the HVAC company to use.

I scheduled an appointment days out since my AC unit was having issues. Unfortunately, my phone…read morecrapped out hours before the appointment (around 11pm). So being CONSIDERATE, I messaged these guys on Yelp from a laptop to provide them an alternate number in case they needed to reach out. The message comes back as they had an emergency schedule issue... So would I have known about this if I didn't reach out? Would I have just been waiting at home for nothing? Photos show a bunch of people that work for the company, and not ONE can come out for a set appointment? I'm giving an freebie star because I know I'm also pissed about my phone and upcoming busy schedule. But this is why I PLAN things out and have backup plans.

Service is really very professional, friendly and courteous…read more Helped me and went out of his way to help with everything. Sincere thanks. Will call again.

The service man was great, call Joel! My home is nice and…read morecool now and for great value.

I took a chance on Tom and Pure Air solely based on yelp reviews and his service location. All I…read moreneeded was to service or possibly replace an old wall furnace heater unit. Tom came to assess, said he could fix but seemed hesitant. Our house is old, we had an ugly old non working swamp cooler sitting on our roof w a big gaping hole in our hallway. We asked if he could work on the swamp cooler too which he said yes, but he actually suggested we consider upgrading to central heating and air. I laughed at that because I had a few quotes from others (central heating and air has been my dream since I bought this old freezing house). The quotes I received from a Costco partner was $50K! You read that right, $50,000. Another was $30k. As you can see w quotes like that my chuckle at Tom's suggestion of central heating and air was warranted. However, when I mentioned my previous quotes I think Tom might have laughed. He quoted us for the removal of the wall heater, swamp cooler, and a brand new central heating and air unit, not even 1/2 the price of one of the lowest quotes I'd received. We couldn't believe it. We jumped on it and his team got started a few days later. Watching them work together was literally a joy. Talk about team work! Always on time, clean and efficient, the job was done in a few days. I've lived in this house since 2009, and I no longer have to wear layers to bed. We're so happy with the service, the unit and even the cosmetic repairs on the roof where the ugly swamp cooler sat, and the hall where the wall heater was and the open rusted hole in the hall ceiling from the leaking swamp cooler shaft. Words cannot express my gratitude. It's the little things people take for granted as I never thought we would ever be able to afford central heating and air. Our plan was always to do some minor fixes so we could list our house for sale, but now I just think I want to stay here and love it a bit longer before we list it. Thank you Tom and team! You guys are first class and whenever anyone asks me if I know someone, I'm gonna be sending them to you! You guys are awesome and do fantastic work! Thank you thank you thank you!

While I am very thankful for their rapid response and fixing my AC unit, my only gripe was the…read moretechnician came an hour late from the agreed window. It was in the middle of summer, so the timing was important.

I was having a heater issue. My heater would come on when it wanted to. But of course it wouldn't…read morework during the cold nights. Thanks to yelp, I found Thomson Hvac The tech and I thought it should be a simple fix. He inspected my entire system, diagnosed the problem, and quoted the job. We moved forward with the fix, and it worked fine, and then it didn't. After a few more visits, and some more parts and tinkering, it finally started working properly. Although it was a strange and difficult situation, they stuck to it until the problem was resolved. The techs Danny and Mark went above and beyond to make sure everything was good. Another thing to add, the way the company communicated back and forth with me was great. They answered every call and every text. Most of the time I spoke with Stacey and she was great. If you're looking for an honest and professional company, this is it.

My mother recently engaged a service provider for routine maintenance on her air conditioning unit,…read morewhich included the installation of a new Honeywell thermostat. Subsequent to this service, she has reported that the air conditioning is not effectively cooling the premises, with only the fan operating. I advised her to adjust the thermostat to a lower setting. Given her advanced age of 90, her discomfort with the warm air became increasingly pronounced. Today, in collaboration with my brother-in-law, we investigated the issue. We observed that while the unit appeared to be functioning, it was not producing cool air, despite the outdoor fan operating correctly. During our investigation, we contacted the service provider, Thomson. A representative stated that only the thermostat had been replaced and that a service technician could be dispatched for a fee of $159, suggesting a potential wiring issue. Upon reviewing the Honeywell thermostat instructions and wiring diagram, we identified that the thermostat had been incorrectly wired to the "W" terminal. After rectifying this wiring error, the air conditioning unit resumed normal operation, producing cool air. I subsequently contacted Thomson for clarification regarding the initial service. Their response repeatedly referenced a previous replacement 14 months prior. While their online reviews are predominantly five-star, our experience suggests a lack of professionalism. This incident raises concerns about the necessity of recommended services and the quality of workmanship, potentially indicating errors or intentional oversights during the initial installation.

Eric Sanders at Absolute Airflow was very Knowledgeable and had Great Customer Service!!read more

Eric Sanders was the technician that completed maintenance on our system today. He was awesome and…read morevery educational. My wife and I understand more about how our system operates. Other technicians have never been so informative as he was today. Most technicians come and do their job and leave, but with Eric you can tell he takes pride in his career and is second to none!