I have to say Pyramyd Air is a great site to deal with. I had a problem with an order I had placed on 2/24/2022 So I have to say first. Speedy on order getting to me. the order came to me on 2/26/222 Now this is where I feel the customer service Did outstanding job all around. Wright from the phone call to them. To keeping me up to Date with their decision on how to deal with my problem with my order I had placed. So, I ordered the Benjamin Armada 25 Cal combo. when I got the order on 2/26/2022 I had opened up the box. I laid everything out to check to see if it was all there. This is where PYRAMYD AIR Really came through. So, the magazine that was in the box was not a .25 Cal it was a .177 but this is where it was deceiving on the magazine it showed .25 Cal, but the casing was smaller in size, and it was .177 cal. I had taken photos of everything laying out. But when I had tried to put in the magazine it would not Fite. This is when I looked at it closer. I then seen the problem. I called them and sent photos of the open box and of the Magazine to show them what was wrong. I asked them what I needed to do to get the wright Magazine. They were great 10 minuets on the phone. And half hour later I got an Email saying they would be sending out to me a free .25 cal Magazine. All I can say is WOW way to go Pyramyd Air I will order more stuff from your online shop. Thank you very much sincerely Bill Clark read more

I just want to say how pleased I am to do business with Pyramyd Air. They have a great product line of Air guns of all types and styles and an equally great product line of accessories to complement the needs of any airgunner. I'm a Firearms lover and fan and now Pyramyd has made a believer out of me in regards to the quality and value of using airguns for valid and inexpensive target practice......not to mention it is downright low-cost FUN!!! EVERYTIME I have ordered anything their ordering process has been fast and efficient and I have received my orders in good condition and many times BEFORE I expected them! (but never late) . There have been numerous times I have called in person for product questions and tech support and I have been dealt with in a friendly, helpful and professional manner by the staff I have spoken too. This is, in my mind, a FIVE STAR company and I am thankful and proud to do business with them. In a day when true "Customer Service" has fallen by the wayside with so many companies, Pyramyd Air is a true BREATH OF FRESH AIR!. I am retired but if I lived in that area I'd be applying for a JOB. It's the kind of place I can't help believing I'd like to work! Great job and kudos to all the folks there. Keep up the great job. Can't wait til my next order arrives! Gregory Perry Sr. Upstate South Carolina read more

In a day and age when customer service is either non-existent or outsourced to another country, where, as in the famous line from the old movie Cool Hand Luke, "What we've got here is failure to communicate," unfortunately is often the case, I am thoroughly impressed with the service and products I have purchase from Pyramid Air! I've placed about 10 orders with them, and so far everything has been great save for one order. I had ordered the Hatsan Blitz in .30 cal along with a selection of slugs and an air tank. Unfortunately, some of the ammo would not fit in the Hatsan magazine. Additionally, the tank had some dings in it, and I did not trust it to hold 4500psi. Using the "Get In Touch" radio button on Pyramid's site, Del in customer service responded within seconds online. He was quick to help me get an RMA started for an exchange of the defective tank and the wrong ammo I had ordered. All in all, Pyramid Air has been doing great things in customer service, and that is keeping this customer coming back! Along with Del, I would also like to give my thanks and kudos to Sarah in customer service and Doug in tech: thank you, folks, for your assistance and help with questions on your products and what will work on what air gun! Keep up the great work! It is appreciated! read more

I have done business with Pyramid Air for the past 6 months and personally cannot suggest a better company to deal with so far. My dad and many of his motorcycle group have also bought many items from Pyramid with no problems. I was almost new to airguns forgetting the pest detouring American Classic pistol I bought from WM ten years ago when I caught the anti-squirrel bug again this summer. I bought my first Co2 1077 rifle from PA and was impressed that the box was delivered within another padded and everything was fine until the first week by. I had an new owner's malfunction where the magazine that holds the clip chose gravity over use. I expressed concern to PA but not of injustice as it was my own fault, heck they didn't design and make the stuff they just distribute it at a lower cost to us. In my amazement I was contacted within two days and a new part was shipped directly to me again highly protected packaged at zero cost. I have no affiliation with this group other than a very satisfied customer. Who knows, maybe they're ran by a better group than they were at the time of other Yelp posts OR maybe we as human only take the time to post/complain about the bad things in life... we're all just a crosswalk, bullet or breath away from being just a memory. read more

I've placed somewhere close to ten orders with Pyramyd Air since my entry into airguns during the pandemic. They consistently have the lowest internet prices, fast shipping, and excellent customer service on the few occasions I've had questions. I remember several months ago when I was first getting into airguns googling to see if Pyramyd was a real, legitimate business only to discover that they (including Air Venturi) are the biggest player worldwide in the history of the airgun industry. Here in the U.S., they even have a west coast distribution center in Utah (Pyramyd and Air Venturi themselves are located in a Cleveland, Ohio). I only wish they shipped small parts at an appropriately priced shipping rate (their minimum shipping is $9 at the time of this review, with free shipping not beginning until $99). This is only exacerbated by the lack of any largescale online airgun small parts sellers in an industry where small parts are essential. Airguns are far more sophisticated and complex than regular guns (where the gunpowder does all the work). read more

I'm an airgun enthusiast and have a small collection of airguns I've accumulated over the years. Pyramyd Air is an absolutely rock solid place to buy anything airgun related. They have a complete range of guns inexpensive to high end. They have parts, ammo and accessories. If you buy something and have a problem they have support staff that can help you. If worse comes to worse you can always just return an item and get your money back. Prices are reasonable and you can often find "refurbs" of a gun you want at a lower price. It's pretty easy to find things on their website although finding a part for a specific airgun is harder than it should be. Their website has tons of airgun information. I've been reading Tom Gaylord's blog on their site for years. So let's see: excellent selection of products at reasonable prices, first rate service, great website with all kinds of information and more. I just can't see anything to fault these guys on. I'm a long time customer and wouldn't hesitate for an instant to order from them. read more

I have been buying almost exclusively from Pyramyd Air for at least the last 15yrs. I have purchased numerous air rifles, pistols, scopes, mounts,compressor, targets, and just about anything air gunners purchase.I have also purchased a few items elsewhere. However, considering everything, I don't think you can do better. The best website, wide selection of products, fair pricing compared to others. I have used their service department to repair an AirArms pistol. They had a record of my purchase that dated back several years and noted that the pistol had a lifetime warranty that I had forgotten. I have also had a situation that I had where I dealt with Chuck Citraro. I was sure my complaint was justified and was a little irate. Turned out, I was mistaken. At no point did Mr Citraro lose his patience in pursuing the matter to my satisfaction. Frankly, I'm surprised by the negative reviews. They certainly don't reflect my dealings with Pyramyd Air. Tom M Hendersonville TN read more

I recently made a purchase on Pyramyd Air's website, PyramydAir.com for a nice Air Pistol and accessories. Items were shipped super fast via FedEx and the package required signature. Fortunately I was home for the delivery and able to open the package right away. Some items did not fit well together and while everything was purchase new, there were visible signs of wear on an item and I was not happy about it. I was diligent on my part, took pictures and uploaded them when contacting Pyramyd Air via email to request their approval for a Return. I received return authorization within a few short hours, shipped everything back (it was a kit that was going to be a gift) the very next day and Pyramyd Air issued a Full Refund to my credit card. Because of their speed, professionalism and customer service attitude, Pyramyd Air deserves a 5 Stars Rating. Will shop with them again in the future, because I can count on them to make things right if there are any problems. read more

I should have listened to others. I ordered two Benjamin air rifles, they sent me the wrong guns. It took a couple of tries to get through to someone who told me to go online and fill out a return request, apparently, customer service won't help even though they screwed up. After receiving the UPS return slip via email, and taking the box back to our UPS distribution​ center about 20 miles away, I notified them that the guns are on the way back and could they please send me the right air-guns I ordered. I was told not until they receive the guns back. I wasn't even offered the opportunity to buy the guns I ordered, and then they could credit my card once the wrong guns were delivered back to them. I have some friends coming this weekend and was pretty excited to go out with them and do some shooting. That won't be happening and after I get this fiasco straightened out I won't be buying from these guys again. As others have said, STAY AWAY! read more

I have been buying from Pyramyd since fall 2017 with my first gun from them. Since then I've purchased many more guns and all things airgun. Initially their web services (cart and presentation) lacked quite a bit of modern site panache. All that has changed and I am quite happy with their reliability, reasonable pricing, and especially customer service. They do stand behind what they sell and they do take care of their long term clients. During the worst of the pandemic I was getting large pellet shipments that were "thrown into a box". I took pictures of the carnage and they fixed that as well as replaced damaged products. All companies have downs. Good companies rebound quickly to criticism and correct their shortcomings, as did Pyramyd. You can buy the same products from many vendors, but I've found no one over all who every day is as good as Pyramyd, my FIRST and most often LAST stop for airgun equipment and supplies. read more

I have an older Crosman air pistol, and Pyramyd was selling a buttstock that fit the newer version of this same pistol, as well as several others. I was unsure as to whether it would fit mine or not, and contacted customer service to get an opinion before I bought it. I had the pleasure of conversing with Dyada by email, and was pleasantly surprised at the quick, courteous, knowledgeable and polite responses I got. Djada made sure that the proper information was gathered, consulted their tech team, and found that it would. Djada's thoroughness and the rapidity of replies were really impressive, especially since I had just come off of a customer service NIGHTMARE with Woot. I am eagerly awaiting the buttstock's arrival, and am assured it will fit, thanks to Djada. I work for a company who values customer interaction extremely highly, and I know good customer service when I see it - this was it. read more

I have to say I've had nothing but great experiences with Pyramyd probably going on over 5 years now. Can't say I've ever had an issue with my orders, they usually always have what I'm looking for, and packages are always protected well, and here in short time. They are sometimes difficult to get ahold of on busy days, but that's not their fault I feel. Recently had to contact them over a mistake I made on and order, and resolved it in minutes. It shipped within the hour of that as well. She was also able to set me up for a callback from a tech for repairs of old guns I had. Tech called back within an hour with a vast knowledge of everything. Was given contacts of repair facilities closest to me to save me money on shipping. I just can't complain a single bit. Thanks Pyramyd, you're appreciated in the hobby. read more

Was having repeated difficulty with a discount code that not working and being rejected; reached out to customer service by email. They promptly got back top me and asked that I try again and to call if it wouldn't go through. It failed again so I called and when they couldn't get it to work, they effectuated a work around to give me the credit and put the sale through. THAT'S GOOD "OLD FASHIONED" CUSTOMER SERVICE. Wish more companies would act so graciously, admit their computer's short-comings and be so accommodating to get the job done. Most times it's just "sorry the computer won't let me do it" or otherwise blaming the "computer" and letting the customer suffer the consequences. Thanks Pyramid, if the air gun is half as good as your support and customer service teams I'll be thrilled. read more

I read the previous reviews. My experience with customer support was great! Specifically, with Gene. I've had my hw97k and tx200 repaired a few times over several years. I've worked with Gene every time. He has always been extremely courteous, knowledgeable, and helpful. On my last repair he added a few small items that I did not think of (new breech and piston seals), the addition of which significantly added to my rifle's performance. When I saw Gene put in a bad light in a prior review, I wanted to post my positive experiences with him over several years. I plan on continuing using his services on all my air guns. I do not know Gene personally or on any other level than as my air gun repair go-to guy. No one asked me or paid me to write this review. Eric Firestone read more

Shopping At Pyramyd Air Has Become WORSE & WORSE over the past Year ! Apparently The Management Team There , and The Buying Team There Has COMPLETELY Lost Interest in The Company's Progress in Making Profits !!! They have NOT Taken an Interest in Re-Stocking Popular Pistols , but Continually Bring in Super Hi Priced Rifles upwards of $1500 . Personally I have moved over to EVIKE for My Pistol Collection Needs ! EVIKE is a Company That CARES About The Airsofter's Needs & Wants , Unlike Pyramyd Air . Even When I Contact PY Air , I get a Word Salad of Mumbo Jumbo telling me that "Oh We will bring Your Request up to Our Buyer's Attention." , Which They NEVER , EVER , Do, As far as First time Buyers , It's a Good Place to Shop, But for Us Old Timers , Stick to EVIKE ! read more

It took me Two years to decide to Order from Pyramyd Air,well I did Order a Benjamin Bullpup in March 2022. It got to me in a few days plain box secure. Upon opening both boxes(also ordered Air Pump) I discovered No Mags were in the box !. I had ordered 1 extra so I could have 2; so I broke down both boxes NO MAGS. Then I got frustrated because I had also paid Ten dollars for the Ten Shots for Ten Bucks. Since No Mag was in the Breach I was thinking I had got Ripped Off ! . Then I sent a Text message to P-Air and Doug quickly made things Right sending out Two mags the Same day I Texted. Hey anybody can make a mistake but a First Rate Company like Pyramyd Air steps up to Correct their Mistakes..Customer for Life.. Thanks Pyramyd Air...Monywayne read more

I am, and have been a customer of Pyramyd Air since they first offered the MP40 BB gun replica in the U S., I am a 94 year old World War II veteran, (11th Airborne, Pacific Theater), and the author of , "International Armament" an illustrated reference book of World War II collectable small arms, by George B. Johnson. It is amazing that Pyramyd Air is offering, almost exact, BB shooting replicas of these historic guns to collectors and re-enactor groups. at a very small fraction of the cost of the originals, Pyramyd also does excellent reviews of, and has guarantees on all the products they sell, and offer additional protection at very reasonable costs. An out-standing company with out-standing products. GBJ read more

WAS SO EXCITED to receive a EMAIL from Pyramyd Air that "I won - second PRIZE !" It took a couple days to let that sink in! couldn't Believe it! but I spent Half a Day looking on their WEBSITE - looking around to what they Had to Offer ! boy I was Overwhelmed ! so - I found plenty of ITEMS to choose from - I had to take 2 days to decide from my Wish List what I wanted & what my Bullseye Bucks Covered to Purchase. I did it ! Placed A "HUGE ORDER " one day / next day Another "Large Order" and to my Surprise next day They confirmed Shipping for several Items to Ship!!!!!!!!!!. I can't wait to target practice In My Own Backyard ! THANKYOU - PYRAMYD AIR !!! ( first time in my Whole Life (63), I ever Won A CONTEST !!!!!!! read more

I have been buying from Pyramyd Air (PA) for about six months. The staff is friendly and will answer questions by e-mail within a couple of business days. The website is easy to navigate and their prices are reasonable. I prefer not to do business with that big river in South America, if you know who I mean. My most recent purchase from PA ordered in the morning, shipped out that afternoon, and will take only two days to get from their warehouse in Ohio to my house in Florida by FedEx ground. If you have Honey as a browser add-on, you can often find discount coupons for them and with enough purchases they give you a bonus discount known as "Bullseye Bucks." I recommend PA to my friends and will shop with them again. read more