We had Pyramid Roofing inspect our roof today. David Jenny was the inspector. He introduced himself. We shared our concerns. He took roughly 30-40 minutes to inspect the roof which we didn't mind because he was thorough. Afterwards, we spent another 20 minutes discussing his report. As he was speaking, he'd mention a term that professionals in his industry are aware of such as baffle, then explain what it is in plain terms to ensure we understood. He didn't try to upsell us. David is a personable and provided professional service. read more

The work was solid and professional. However, the communication chain inside the company seems broken. I had an issue with the project not being completed as contracted and I had to go back into the process of scheduling as if I was starting a new project. All the while, I'm receiving payment invoices for the contract that hasn't been fulfilled on their end. After the second round of scheduling, clarifying the scope of work with photos, and coming out to actually do the work, the project isn't done despite what I thought was a pretty clear understanding of the job from the representative I talked to (Genny). There's a breakdown somewhere between the folks who schedule the work, the folks who bill, and the folks who come out to complete it. I kind of just want my money back at this point since I'm tired of going through this process every time. I hope they figure it out. read more

Dave Lassiter and his Pyramid Roofing crew did an awesome and clean job. Dave and crew answered any questions I had and kept me informed du the whole job. Thank you Dave read more

I am SO thankful we found Pyramid Roofing! Our roof was done right before we bought our house in 2020 by another company, with a labor warranty that didn't transfer to new owners. We had some leaking issues around a dormer window not even 2 years later, and had a few companies give estimates for repair. Pyramid was half the cost of competitors for this specific problem, and incredibly professional. Justin came out to do the estimate (and I believe ended up doing the work as well- they were able to complete it without us being home) and was so friendly and helpful in explaining the issue and their quote/everything that was covered. Anita in the office was also so wonderful in getting everything setup. I think the estimate for when they could get us in was a few weeks out but it ended up being completed much sooner than that. We had a very heavy rain the day after repairs so we were able to quickly confirm they had done excellent work. I really could not recommend anyone more for any roof work you might need done! read more

I had water damage on my property and was referred to Pyramid Building Roofing. Initially, they were very professional--answering calls promptly and sending someone for an estimate quickly. After receiving the estimate, we signed a contract and made a 50% deposit, trusting them to proceed with the repairs. However, things took a turn for the worse. Despite making several calls over the next three weeks, we were repeatedly promised that someone would come out to begin the repairs. No one showed up, and in the meantime, they didn't even take the basic step of covering the area where the water was entering. As a result, my tenants have been living in poor conditions, and we cannot fix the inside of the house until the roof is repaired. Only after I expressed frustration and mentioned leaving a review on Yelp did they finally schedule the work--30 days after the initial damage occurred. This kind of delay and lack of care is unacceptable, especially considering the impact on my tenants. I would advise caution when considering Pyramid Building Roofing for any urgent repair needs. read more

From start to finish, Pyramid Roofing exceeded our expectations. Professional, friendly, respectful of our property, very reasonably priced, and top notch workmanship! If you need a new roof, give them a call! Ask for Justin!! read more

Pyramid Roofing - Before: Sad old roof - Roofing Near Me - Norfolk, Virginia

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Saw their bright yellow truck and, from start to finish, they were professional, courteous and thorough. Within a day of first contact "Craig" looked over the roof and found the source of leaks while also identifying other areas of concern. Several days later "William S." and "Anibal A." arrived at the announced time, found and corrected all the issues and conducted a thorough cleanup. I couldn't ask for more. - J. Sherwood read more

Quick phone call, 1 star. $79 for an estimate?! Wish I could give a zero star. She told me upfront. Likely a chain that's from out of state and contracts somebody local. read more

Had two Roofs done within the same week. They were clean efficient exactly as expected. Not necessarily the lowest bid, however the quality of work and the fact that the labor is guaranteed for 10 years speaks volumes! read more

I would give Pyramid Roofing ten stars if I could. This company is just awesome...On time, professional staff, great job. The price was great. I would highly recommend this company. I would 100% use them again if needed. Thank you all for such a great experience. read more

TLDR Totally dropped the ball after what we thought was going to be a good experience. We still have not heard back from them. FULL VERSION We were in the market looking to have work done on our roof. We have done our research, meeting with multiple companies, gathering quotes, seeing what works best for us. OVER A MONTH AGO- We found Pyramid Roofing through a reference as well as on Angie's list. A WEEK LATER- Their Sales Rep came by and looked at the entire roof. He was an incredibly pleasant gentleman and we were very happy with him. He gave us two separate quotes including a military discount, cost of materials/labor etc: One, for a roof repair and new skylights to replace the old leaky ones. The second, for the same roof repair, a new skylight and to increase the size of an existing skylight. He was quick to email us back if we had any questions or concerns. Also noting that his company would not do any interior work. Should we increase the skylight size, we would have to find someone do work on the ceiling. We understood. After some inclement weather, we decided to go forward and do a full roof repair as well as replace an old skylight and to increase the size of the other skylight. We knew this would be pricey, but felt comfortable with Pyramid. Their Sales Rep came to our home again, checked out the roof AGAIN, wrote up a quote for us ON THE SPOT and even left us with some of his shingle color samples to look over. He mentioned that he does not work on commission and that his quotes are the same for everyone, no matter which neighborhood they live in. A home is a home. We called him on his cell phone, THAT NIGHT, to ask ventilation questions and to tell him that we were very pleased with his quote. He had us call the office right away and schedule a final meeting before the work was started. He was scheduled to come the next day. THE NEXT DAY, he called to see if he could come sooner because a client had cancelled on him. That did not work for our schedule so he arrived at the designated time. We were very pleased to get the ball rolling and that's when he pulled the rug out from underneath us. He explained to us that his company decided they were no longer framing skylights. They would refuse to make our existing skylight bigger. We live in an older home and were concerned that both skylights were not properly framed to begin with. He said that he showed his boss the quote that he wrote for us and his boss told him that it was a hard NO. We had spoken to him the night before- he didn't mention anything. We spoke to him earlier that day- he didn't mention anything. He's now sitting at our table telling us his company will not do the skylight work. They will just put them in and we will have to find yet ANOTHER company to do the framing work... Nearly three weeks ago, when he gave us the first quotes about the bigger skylight- this was not an issue. But it suddenly is now? He gave us a great quote, and to us, it felt as though his boss told him to squash the job rather than do the work for that price. He also gave us an entirely different military discount, significantly lower than the number the first time around. We asked him what was going to happen had we signed and agreed yesterday? Would the crew have showed up, saw that the skylights were not properly framed and just refused to do the job? I work in the sales industry, I know management can change policies and adjust prices pretty quickly. But I also know this was his tactic to put us on the spot. In the multiple times he spoke to us, he could have mentioned the issue. He waited until he was sitting in front of us to explain what was happening. Not giving us, as a couple, a chance to discuss privately. It was uncomfortable and weird and we realized that Pyramid just saw us a young couple they did not want to waste their time on. The Sales Rep collected his samples, said he would talk to his boss again and call us the next day to discuss. Did we hear from him? NOPE. The company that was so quick to respond and schedule appointments and follow up appointments AND TEXT went radio silent. We had high hopes for Pyramid Roofing. If there is a communication issue between the sales team and the higher ups, they need to work that out before they send them on a job. Too much back and forth, waste of everyone's day and a huge time suck. In the end, it was pretty unprofessional. read more

I had a small leak in my living room ceiling. I started researching roofers and didn't want anyone jack lag. I went to the better business bureau website and pyramid roofers had some of the highest ratings. I went to their website on a weekend. I was immediately contacted by phone and an appointment was set up for me, the first open appointment. I was told the name of the person that would be coming and was also emailed the information along with a picture and background info on the person coming to my house. They also called to verify the appointment about a day or so beforehand. The contractor came on time, wore a mask and we met outside. I told him where the leak was, he found the spot, did the small repair(loose shingle) and only charge for the visit. I was VERY please with the entire process of this company. I love the way they do business and their attention to detail I would tell anyone, if you have roof issues, call Pyramid Roofing. read more

After a horrible experience with Angie's List, I decided to call a known reliable roofing company that has been in the area at least as long as I have (and I've been here for 23 years). I remembered the jingle "You know you're in luck when you see the yellow truck. Pyramid Roofing!" I gave them a call and made an appointment to get my roof looked at. The woman who made the appointment was professional, articulate, courteous, and an absolute pleasure to work with. A very experienced roofer came to my house at our appointed time, examined my roof and discussed my options. With the age of my roof and a sudden brown spot on my ceiling I decided to have the roof replaced. We made an appointment for after Labor Day. The job would take 1 day and was weather dependent. I received a phone call the day prior to the installation and made sure my driveway was clear. The Pyramid team showed up around 6:30 am and started to take the old roof off. By 3:30, 4:00 pm they were done! Everything was cleaned up, and deck furniture was placed back where it belonged. The supervisor and crew were very professional, courteous, and all business! These people work hard and do a great job! I received a follow up call from the owner of Pyramid Roofing to make sure I was satisfied with their work. The new roof came with a 30 year guarantee and although I hope I never need to use it, I know that Pyramid Roofing will be there if I need them. I most strongly recommend them for any roofing needs and oh, did I mention, Their prices are excellent! read more

Pyramid replaced the roof on my 1600 sq ft house. Got quotes from several roofers- Pyramid was right in the middle but had the best plan for exactly what my house needed and their quote included all the details, with which they gladly followed through. Completed the job easily in one day and came back the next day for another small section on a window box at my request with no hesitation at all. One month (and several rain showers) later, I'm very pleased with the quality of the work. Would recommend them and use them again on another project. read more

I had a leaking roof due to some suspect repairs before I bought my house. I had another company come out but they did not fix the issue. Pyramid ended up replacing the back roof to my house. We have had a lot of rain lately and I am happy to say that my roof does not leak! read more

What ever you do, don't call and ask to speak to the owner of the company! The woman that answers the phone will hang up on you and is EXTREMELY rude!! read more

I had about 10 shingles missing from my roof. At the suggestion of the insurance adjuster I called 3 companies to get separate quotes. Pyramid was the last of companies to come give me an estimate. Craig showed up on time, confirmed the problem, and then to my udder shock said he would check his truck for matching shingles to preform the repair. We were due to get a lot of rain that week and he didn't want further water damage to occur if at all possible. He replaced the missing shingles and my roof was right at rain (no pun intended) in 15 minutes! It meant the world to me that he fixed my roof before all the rain hit and to make it all so much more amazing, it didn't cost me an arm and a leg for the repair. I believe I had contact with 3 different Pyramid employees, they were all so kind, friendly, and helpful. Thank you from the bottom of my heart for taking such good care of me and my leaking roof! read more

When Pyramid Roofing says they have a 100% satisfaction guarantee - they mean it!!! I had a leaking roof that had been patched twice and was in need of replacement because of a faulty previous installation. Pyramid Roofing provided outstanding service and I have a beautiful new roof that doesn't leak. The roof was put on in a day and clean up was immaculate, no debris left in the yard and I really appreciate that they take the time to use the magnetic sweeper to make sure that there are no nails left on the property. They also repaired the ceiling leak - it looks brand new just as they stated it would; you would never know there was a leak there before. I couldn't be happier with the communication throughout the installation and the professional and polite services provided from everyone involved. Whether you need a repair or a new roof, I recommend you call Pyramid Roofing so you can be satisfied too! read more

I used Pyramid Roofing a few years ago for a repair and they did a great job, so I called them again when our roof was ready to be replaced. They came out the same week I called, gave it a thorough look and offered an estimate with different options. The work was clearly laid out in the estimates, and they had shingle samples in the truck so I could check out those options on the spot, but there was no pressure whatsoever for me to rush to a decision. Once we agreed on the work, they came out a few weeks later and worked twelve-hour days getting it done. The roofers were polite, there were enough workers to get the job done quickly and they did a great job cleaning up the awful mess that comes with taking off old shingles. They had to come back another day to handle the flat tar roof over our porch, which involved temporarily moving our Direct TV satellite, and our satellite reception remained great. We had been warned we might need to have it adjusted after being moved, but it was fine. They did a great job and I would definitely recommend them. read more