This is an email I sent to David Murphy, Operations Manager, about why I gave Orkin a "would not…read morerecommend' review....... I initially setup both my termite and pest control service with Orkin in Mar/Apr 2017. Initially, communication/feedback/responses were both effectively and efficiently communicated between your staff and either my wife or myself. However, ever since our initial treatment for termites and pest control, I have been continuously dissatisfied with the services received both administratively and on-site. For example, when I called to schedule my annual termite inspection, I spoke with an employee at your agency; however, they could not schedule my appointment at that time and indicated someone would call me back later that afternoon or the next day. At no point did anyone call me back to schedule my appointment. As a result, I called the office again to schedule the appointment. I elucidated to the customer service representative that I spoke with someone previously and no one called me back. Instead of handling the problem at that point, the associate wanted to have someone call me back again (implausible!). Due to previous experiences, I indicated that I wanted to schedule the appointment now and did not want to receive a call at a later time. Instead of handling the scheduling of the appointment, she simply transferred me to a manager who had no idea why I was calling. I was able to schedule the appointment at that time, but I feel a customer should be able to schedule an appointment when they call the agency instead of always receiving a return phone call. Moreover, this morning I received a phone call from Lenny who indicated he wanted to schedule my annual termite inspection. I had my renewal on 10-Mar-2018, which is 11 days ago, and I am now receiving a phone call about making an appointment. Apparently there is some disconnect between your office and employees in the field. How does your office not know that my renewal was already completed (incompetent!)? Another thing that is staggering about Orkin is how your on-site staff members go about scheduling an appointment. To clarify, instead of calling your customers a day or two ahead of time to make an appointment, your employees are notorious for calling the day off to say "you are due for a service, I'm in the area and want to come today". In fact, this happened again today when Lenny called me for my termite inspection. He explained that he wanted to come out today even though he knew I was probably at work. Again, this is extremely unprofessional and I find it intrusive to one's schedule. I am a flexible person and can work with any organization to schedule an appointment; however, I expect at least a 24-hour notice before someone wants to come to my residence. These are just a few examples of my dissatisfaction with your agency. I have had no-shows by your employees who scheduled times for servicing and have be given a handful of excuses about why things haven't been conducted in a professional manager (i.e., saying the reason for a no-show was due to an employee having knee surgery). It seems like your agency is failing to follow your company's philosophy of "remaining committed to providing our customers with the most extraordinary pest and termite control service available today". I have voiced my issues/complaints with your organization over 6 months ago when I called due to scheduling problems and it seems like things haven't change since then. In my opinion, the processes you have in place to ensure you are offering superior (far-fetched at best) customer service are both ineffective and inefficient and should seriously be reviewed prior to taking on any additional customers. Unfortunately, I am locked into my termite contract for a few more years, but effective immediately, I am planning to utilize another organization for my pest services. I should have done my research on the front end and utilized another company thus allowing me to eliminate all the legwork I have had to do to get service (which sounds absurd! A customer having to work to get a company's business. I'm thinking it supposed to be the opposite way). Thanks for taking the time to listen to my frustration with your organization. I'm sure this will change nothing, but figured I would give it a whirl. To date, I have not received any communication back from this manager after my email and I would not recommend this company for termite/pest control. Additionally, when I did my research and found another pest control. I discovered they have a better price point. Orkin is $113 per service, but I'm switching to James Pest Control, which is $85 per service (which saves me $112 per year and a headache when dealing with Orkin). I used James before I moved to Nashville area and always had great customer service.

I wish I had looked on yelp before hiring Orkin in Murfreesboro! The first sign of trouble was…read morewhen a girl on the phone allowed me to sign on as needed and not sign a contract. When the guy arrived he informed me that wasn't how it works and was very pushy about trying to get me to sign a contract. Then they are suppose to call ahead and make sure you'll be there to let them in. That never happened and he would show up and spray the outside and charge me fir spraying the inside as well. I called Irkin and they sent him back out to give me a free treatment inside and he ended up doing a full treatment and charging me for it. On top of that they never got rid of any bugs. When I called the office and cancelled I left a message on the managers voicemail and he never returned my call. That was the second tome he ignored my voicemail. Obviously they don't care about their business.

Michael always does a great job at understanding our needs for our home and property. When we…read morefirst moved here from west of the Mississippi, where there is hardly any bugs... we were amazed at the wasps outside, and got a bug guy, Michael, and then there are the other bugs inside. He listened to my concern with Grand babies coming over and assured me it was safe. He has always showed up on time and on schedule with good results. Thanks Michael.

Knows his stuff and stands by his word. Very happy with the results. Very professional.read more

This company refuses to cancel my service that I signed up for not knowing how horrible they are…read more Do not sign anything with this company. Vote with your dollars and shut them down as a business. These people are criminals, they will charge you even though you've asked for them to cancel month after month. I'm taking this one to the BBB, where VerdX has an F rating Update 10/7/26 Chad from their office called me back after a delay, but he made everything right now. So I was very frustrated, but I'm completely at ease now. Changing the stars way up.

This is not a trustworthy business. Their sales and billing practices are deceptive and predatory…read more See complaints at Better Business Bureau. Be careful.

We have had termite treatments and yearly inspections since we first moved to Rutherford County in…read more2008. We also have the quarterly service for keeping bug, spiders and wasps, etc. out of our house and garage. I rarely see any bugs or spiders in our house but occasionally in the garage I see one. Maybe if the garage wasn't crammed full it would help. . Anyway after our move in 2024 we've had termite treatment to the new house because the builder was lazy and just put out a few ground containers with sticks of wood! The poor technician who came was here a really long time especially drilling the concrete porch in back! He said the concrete was at least 20" deep! At any rate he did it all without complaining and did a great job! We wouldn't ever use another pest control company!

We bought the introductory service. It was much more reasonable than their competition and didn't…read morerequire a 1 year contract with automatic credit card charges. Elijah was the technician and he answered all our questions and didn't press us for a longer contract. Based on this experience and assuming the treatment works, we'll likely buy the full year quarterly service. Seems like a good value and easy to work with.

We had an unusually persistent an issue, and Goose pest control was relentless in finding a…read moresolution. He went above and beyond, came out numerous times, and was so caring, courteous, and thorough. Highly highly recommend for any pest issue!

From the owner: You're looking for a solution that keeps your home safe and comfortable. Goose Pest Control, LLC,…read morebased in Murfreesboro, offers you just that. With 12 years of experience, this locally owned business provides quick response times and competitive pricing. Imagine the peace of mind knowing your property is protected with the highest quality products. Whether you're in Murfreesboro or nearby, our services are tailored to meet your needs. We offer free estimates and inspections, ensuring you get the best value for your investment.

Will is very knowledgeable about lawns and informed us about issues we had no idea was happening…read more We we're having issue with dead spots and we had been fertilizing ourselves. Come to find out we had insects called army worms that were destroying our lawn. Will diagnosed the problem and started a process to eliminate them and get our lawn back to normal. He also aerated and seeded to help our lawn out. Very reasonably priced and will work with on our time frame. He is available to answer any questions we have had and gets back to you very fast. We definitely recommend his service. Nice job and we're really happy so far.

We had a small job that we didn't think we could get anyone to do: aerate our back yard. Will not…read moreonly agreed to do it, but for a reasonable price. He communicated in advance of doing the work, showed up on time, was easy to work with and did a great job. We'll use him again, for sure.

Technician James always does a great job and today, changed his schedule to help us help someone…read moreelse in the hospital by arriving early.

Charged my parents (both elderly 86 and 90) over 200 for an initial treatment and then 59 a month,…read moreeven though we did not see them for two months. When they did show up they never knocked on door, treated outside and was ready to leave when daughter confronted them. Called to cancel the poor service they had received, and after a lengthy sales pitch was informed that they would be charged over 200 for canceling the service. With the sales pitch I received can only imagine the song and dance my parents got. Because my parents paid for initial service with credit card,when they signed the ipad they thought they were signing a receipt when they were actually signing a contract, feel they took advantage of an elderly couple. Want to throw your money away for piss poor service, this is the company for you.

local, family, owned & operated. knowledgeable and outstanding customer service has been apart of…read moresurrounding communities since 1979.

From the owner: For almost five decades, Lakeside has been protecting Middle Tennessee & Kentucky homes with the…read moresame care and attention we’d give our own. Built on honesty, experience, and top-notch service, our work is guided by one simple belief: doing things the right way matters. Founded in 1979 by Roger and Jean Loftis, Lakeside began as a family business rooted in hard work and integrity. Today, under the continued family ownership of their daughter, Donna Loftis-Young, that legacy lives on—stronger than ever. Generations may change, but our standards never do. Our experienced team approaches every home, every structure, and every job with precision, respect, and accountability. We don’t cut corners, and we don’t treat your property like “just another stop.” We stand behind our work because protecting your home is a responsibility we take personally. At Lakeside, trust isn’t a tagline— it’s something we earn. When you choose us, you’re choosing a company built on legacy, guided by experience, and committed to serving families across our