This the most professional and honest company I have ever delt with…read more This is who I recommend to anyone wanting to get Generac generator purchase, install, and service

Amazing customer service. I really trust Norman. He was very quick to respond and very efficient…read morewith his work. He's not messy and tries to be as clean as possible. Does not feel like he's taking advantage of you at all. He's only going to do what's absolutely necessary and charges pretty reasonably.

We have been using Electric City Heating and Cooling to service our units for several years. Their…read moretechnicians are prompt, professional and personable. They take the time to explain any issues that they encounter and what is needed to remedy them. Their great customer service from office personnel to technicians to management is appreciated. Just had our Spring service done by William and the units are ready for the summer heat!

Paid to have unit diagnosis, told it needed to be replaced. Then crickets.No Follow up ,nothing…read more So called another company, same findings, unit replaced a few days later.

Today Hunter came to my house to inspect my heating and air system. He is the first technician…read moreI've ever had that has given me a plain explanation of the condition of my system with options. I've been a homeowner for over fifty years. Donna P

A full-day nightmare that still isn't over…read more In December 2025, we spent $50,000 on a brand new HVAC system from Waldrop. Let that number sink in. Fifty. Thousand. Dollars. This morning, I woke up to water on my bedroom floor. Traced it to the air handling unit in the attic -- an overflowing drain pan on a system that is barely 7 months old. I immediately shut off the AC (in 100+ degree heat, with my children in the house) and called Waldrop, since we are paying members of their precious "club." The tech came out, confirmed the blocked drain line, and then had the absolute audacity to tell me the repair would be $824. On a brand new system. Under a 10-year parts AND labor warranty. The only thing covered? The safety switch that failed to do its one job. Everything else? My problem, apparently. Their excuse? That during an April follow-up inspection, someone supposedly offered maintenance and I declined. That is a lie by omission at best. What actually happened is a technician looked around, said "everything's working as it should," and left. No offer. No documentation. No recommendation. Nothing. But let's be honest -- it doesn't matter. A $50,000 system installed 7 months ago should not require emergency maintenance to function. In my previous home, I had a 6-year-old HVAC system that never once had this problem, and we never did any of this so-called "routine" drain line maintenance on it. Not once. There are exactly two explanations here: Waldrop either installed a defective system, or they installed it incorrectly. Those are the only options. Spoiler: it was door number two. After I called and asked for a manager callback, Waldrop confirmed the system was in fact installed improperly and issued a full refund of the $824. I'll acknowledge that -- they did refund the money. But here's what that refund does NOT cover: The tech, Nathan, was at my home for six hours. Six hours in which I could not work, could not function, lost an entire workday. And after all of that -- the AC upstairs still doesn't work properly. All of our bedrooms are upstairs. It has been sitting at 76 degrees up there since he left, and it is still 76 degrees as I write this at 8:30 PM. When Nathan left, he assured me it would cool down -- the system had been off for a few hours, so I gave him the benefit of the doubt. I shouldn't have. I was at my daughter's dance class at 5:30 PM -- an hour and a half past the callback deadline I had requested -- when Chandler, some "contact center manager," called to confirm the refund. To her credit, she did call and I did see the refund in my Amex app. But when she asked if everything had been resolved, I told her no -- my Ecobee still showed 76 degrees upstairs. She had no viable solution. When I got home around 7:30 PM and the temperature still hadn't budged, I tried to call back. I was greeted by their AI answering service. Because despite what they advertise, Waldrop's actual human beings are only available 7 AM to 7 PM. So my children and I are supposed to sleep tonight in a sweltering 76-degree upstairs -- in a home that was perfectly cool this morning before Waldrop showed up -- with zero recourse until tomorrow morning. And let's not forget: the original leak caused damage to my drywall and hardwood floors that no refund check is going to fix. They say they "do the right thing" for their customers. A refund for their installation error is the bare legal minimum -- it is not "doing the right thing." Doing the right thing would be ensuring my family can sleep comfortably in our own home tonight. They failed at that completely. $50,000. Seven months. Water damage. A lost workday. A sleepless night coming. And an AI bot when you need help most. Do not let Waldrop anywhere near your home.

Their quote was 2-1/2 times "Higher" than the highest price I received from another company.read more

Prompt service. Reasonable prices. Friendly service Technician. KEVIN arrived on time. He took the…read moretime to explain the issue to me and gave me a price. And gave me time to think about it. No pressure no worries. Came back the same day and fixed me problem.

The Best! I had an…read moreemergency with my HVAC system with it being shut down and Chris Ellis was able to come in the same evening within the half hour. He found exactly what was wrong in my HVAC system was back working again. The drain system was blocked, which cut the power switch off. He is going to come back tomorrow to do a maintenance on my HVAC system. He is so knowledgeable and so good. I asked him to be my regular HVAC service now. The other HVAC company had failed me. Chris found what was wrong and he is going to make everything right.

I spoke with Ellis HVAC about getting a quote for replacement of my system. I found them to be easy…read moreto work with and very profesional.

System finally crashed after 18 years. C & L responded and was able to replace the entire system…read morewithin 3 working days. Installers were clean and efficient. Removal of old system and installation of new took about 5.5 hours. Re-installed doors and cleaned up all debris. New system has functioned really well. Follow up call received to ensure satisfaction.

Very good service, my new HVAC unit was installed within a week after I got it ordered. They were…read moreso good to work with. The customer service was excellent in every area. Thank you for your service. I highly recommend this company. They will be taking care of my new unit going forward!

Apologies for losing the business card with the names of the two young AC specialists sent to our…read moreSix Mile home to replace an AC unit. Last Friday. Typical of Complete Heat & Air employees, they were respectful, friendly, and professional. We were completely satisfied! They deserve "Attaboys!"

We have been using CH&A for over a year and could not be happier with their responsiveness. We…read morerecently had an issue with our heat pump cooling system and Cody came out on a Friday AM a week ago to fix. After he left, the system was not working quite right that afternoon, the customer service dispatcher called him, he came back late on Friday afternoon, spent a couple of hours going over the system and corrected the issue...and it has been working great ever since! Cody was very informative as to what the problem was and gave us a heads up on another possible problem for the future (it is an older system)...very helpful! I highly recommend Complete Heat and Air and kudos to Cody for his excellent service!