I've used Put's ponds for over 20 years and have never been disappointed. He's kept our pond up and running perfectly. He is patient and knowledgeable. His crew is also top notch. read more

In February when I contacted Puts about sealing my pond. He was very nice and came out to look at it. He even gave me tips on how to fix it myself. When I was trying, I ran into some problems, sent him a picture, and he said the tarp needed to be replaced. No problem there. He gave me a quote I was happy with, and I paid. I heard nothing. After a couple days I messaged him, and he said he could not get out to do the job until late May. I was a bit confused since I paid him in mid-March and did not know it would take that long. I would prefer to have been notified that I wouldn't have a pond until then, but even so it was fine. He eventually got an opening sooner and rescheduled me (without actually asking me, he just sent a text saying it was rescheduled to a different day). However, the day of the repair comes and I am wfh to be able to be there when they work. At about 10am I hear people in my back yard. I go out and they are already started breaking down the pond. No one rang a doorbell, no one knocked, they just came and started, I'm glad my dogs were not out in my yard. I guess that is okay, but like it would be nice to introduce yourself since it was not the same people that came out before. So that was weird. After they were "done" they had me come out to take a look at it. Now I want to be clear, the contract I signed said, "Remove stone, liner, replace liner, add padding and replace stones as they were" so it was my surprise to find a couple things. First, the stone was not replaced "as were" because the stone I had before was cemented, this stone was just sat on top of each other with no binding. Then, the extra stone (I don't even know why there was extra stone tbh) and concrete was put into a pile on my porch. I asked if they were taking this away, they said no. Finally, I had paid for a patch to be applied to a separate part of the pond and that was forgotten and they said they would have to come back later to fix that. I messaged the owner explaining my frustrations. He said the patch could be done later that week (it was, however it did not hold water. For some reason he thought that he could patch over creases in the liner). However, for the stone not being secured in place, he said that that is how they do the job, and I was specifically told that. I asked him to show me where I was told that, since the only time we didn't text was when he came out in February and he talked to me about repairing the pond myself, nothing about pond reconstruction. He told me he was "100% sure" that I was told that they don't do concrete. I sent him screenshots of our text to prove that was not said.... He apologized and said it must've been someone else. Then for the rubble that was sitting on my porch (I would guess 150-200 lbs of rock/concrete) he said that they does not remove rubble. I again sent him his own contract that said "Remove stone.... replace stones as they were" In my mind there would actually not be any stone left since it was going to be replaced "as they were" however any concrete or small parts of stones that did not get used would be "removed". After a week of texting back and forth and just trying to get him to do the job he agreed to he finally agreed to remove the rubble and to use "PL Adhesive" on the stones. To finally schedule for them to come out a last time, they would not actually tell me the day or time they were coming out, I either had to pester them once a week, or just wait to hear people in my backyard. I have never had a contractor 1) start on a project without even introducing themselves 2) not hold up to the contract and pushback when proven wrong 3) leave hundreds of lbs of stuff in their clients yard and refuse to take it unless pushed about it. Finally after all this was done he tried to add $190 fee for removing the stone. After a little pushback he took it off. Please, there are many better options for pond repairs, go with them. Finally, I see this owner likes to respond (sometimes very snarky) to other reviews. I hope they can at least appreciate I told the truth. read more

Put's Ponds & Gardens - Landscape Architects or Designers Near Me

Look elsewhere for pond maintenance! Beware! Dan would not give a set price to clean out my pond. I was forced to an hourly rate ($650 for first 2 hours with a 2 man crew, then $250 per hour after that). You need to sign a contract and put down a 50% deposit via credit card which forces you to have your credit card on file. Seemed shady to me. I do not have trees in my back yard. Why should this cost so much? Previous pond service (who retired) charged me $275! The day of cleaning, the crew (Bryan was one person) told me that it would cost me an additional $200 to haul away my debris (hidden cost) and took 30 minutes to slowly prep and proceeded to do a lot of standing around for two hours. After the 2 hours they came up me requesting approval to continue which would cost me $250 and hour. I said no, obviously. They left my Lillies on the top shelf to dry out instead of placing them back at the bottom of the pond. I watched my security cameras later when I surprised of the lack luster job of cleaning my pond. I've had this pond for over 15 years. I know how long this pond takes to get cleaned for a third less. I now have another service who was appalled at the job Dan's crew did. Why 2 stars... I have seen one of the pond he installed and it was very nice, but the owner does not use Dan for maintenance ...there is a reason. Maintenance gets ZERO stars read more

Just got my new pond installed this week. The water starts as a waterfall and actually flows under my walkway and into the pond. The pictures don't do it justice. Next week all the flowers and landscape will be done, but this was above and beyond our expectations. Dan and his fabulous crew are professional and very patient with our 1000+ questions. If you are looking for a pond or water feature they create masterpieces. I'm definitely going to have them come out next year for cleanup and make sure my fish are happy. read more

Put's Ponds & Gardens - Landscape Architects or Designers Near Me

Beautiful craftsmanship and they work very hard! Also the owner's son is pretty cute ;)

Dan is amazing! My parents had a problem with their pond losing a lot of water after a pond company (in Fraser) cleaned it out and put in a new pump. It took several calls over a five week period to get someone from that company to come out. Finally, two guys show up and tell my parents that "it is bad news and the repair will cost $900.00." I called Dan, explained the problem and he came out right away. He found the problem (same area that the other pond company said) and fixed it right on the spot and it did not cost $900.00! Not even close! Dan showed honesty, professionalism and compassion to my parents. He took the time to share his knowledge with us and he truly was amazing. Thank you, Dan! We are so impressed with you and your work ethic and we look forward to the future of you maintaining the pond. read more

Called for an estimate. Gave me hard time via text and never showed. Found a different service who did a great job. I'll never call this guy again. read more

These guys at Put's Ponds are awesome. In two days they started and finished our huge pond for us in our backyard. They offered credit card payments and made it easy for us to afford our dream backyard. We would recommend them to anyone looking for a pond or water feature read more