I rarely write bad reviews but....This was the worst retail experience we have had in years. On June 4th we purchased a bike, weights nd a weight rack. The rack was "back ordered" for 3 weeks we were told. There was zero follow-up, I had to drive to store to speak with Colton, who has made this transaction agonizing. Turns out the rack we paid for in a set was discontinued. They offered the floor model. Floor model was finally delivered, but once weights were placed on rack it looked like it would tip forward-a safety risk. Colton promised to get back to us the next day. We waited again. More texts once again begging for information. Eventually, he offered another option we said fine. Despite our efforts to communicate, we still don't know where, when or if this new rack will show -up. We are going on 3 months now, no apology, zero offer to make it right, tons of excuses, no follow-up. We decided to give one last try to get information this week. Text ignored again. We will be contacting our bank. The Incomplete set shouldn't be sold to begin with but once that happened the company should make it right, at minimum respond to questions. We have all the documentation. So much time and frustration for something that should have been easily rectified. RUN from PUSH PEDAL PULL. read more