Chris and his team are extremely professional, thoughtful, and careful. We had a 400+ pound…read moretreadmill to move into a basement, and they did it quickly, but also with a lot of care for our house and the equipment. They also did a tune up of the equipment - lubricating the belt and motor, to ensure it was running smoothly once it was moved into our new house. I couldn't recommend them highly enough. Definitely worth the investment.

These guys did great work. Quick and efficient. Moved a heavy treadmill to our brand new basement.read more

It's nice having an REI in Maple Grove, this spot is a little smaller than the Bloomington location…read morebut still a decent variety. I'm in love with Smartwool socks, I try to find them on clearance through the outlet section of the app and pick them up at the store. Sometimes they have them on clearance here but not usually. The brands are great...nice, quality things do cost more but they also last longer. The REI brand is really good too, a little more affordable than Marmot, The North Face, Arc'teryx, etc without giving up too much on quality. It's worth it to become a member, one time $20 fee for a 10% dividend on purchases to use in store. Something about coming in makes me want to be more of an outdoors person and buy stuff I don't really need.

My husband and I go here often to scour the clearance racks. We love the outdoor clothing lines…read morelike Kuhl, Patagonia, Marmot, Prana... We both bought hiking boots from this REI location. The shoe people are really knowledgeable! We love the dividend checks we get from being members. More gear!!!

We went to get equipment for our child's first soccer season. There were multiple retail personnel,…read moreavailable to help with questions. There was a good supply of balls, cleats, shin pads. It looks like the store was well stocked in general. It was not too busy, was kept clean. There is ample parking outside.

I had to pick up a few things for my kids sports season. The store is large and has a lot of…read moreselection but some items were in the wrong spot and other items had limited sizes. In hindsight, I could have easily looked online to see what they had inventory before going. I had to exchange a pair of pants for a larger size and the cashier Jay was very helpful and friendly. The process was super fast and took less than a minute to complete.

It has been years since I have ran or even wanted work out. I went back to the same store and…read morereceived the same great service. They didn't have the right shoe because I was in a wide but I have 3 kids and a wife that I would have no problem returning to get fit. I'll be back!

The guy running the shop just stared at me open mouthed as I described the shoots of pain I'd been…read moreexperiencing, only offering that it probably wasn't my shoes and not providing anything from his own experience or the experiences of others when this occurs. Very disappointing shop and a good reminder of why retail is dead.

Great staff and selections. Knowledgeable in all things bike. The selection of gear is broad and…read morewide. They have most everything a cyclist needs. The store is very welcoming and they have a dressing room for trying on your kit.

A local bike store, local people, and best of all people that understand how important your bike is…read moreto you (well at least me)! I have taken my bike here several times over the last few years. Everything from bearing issues, flat tire, simple maintenance and new tires required. Every time I have taken it here I have been impressed with how quick they have been and they have always done everything needed. Including the time that "other" bike place had put on a tube that had far to short a stem for my style of tire...they replaced the tube so I could actually fill my tire easily and gave me a great deal on the replacement tube! Now this last drop-off was a 3-week wait, WWWWhat?? I get it, pandemic...everyone and their dog is biking....means long wait time for a guy that bikes all the time. I am out of town for a few days for work so no big deal. When I get home, weather is good...I am going to call and see if I can get my bike and just put it back in the queue when it's my turn. Bad bearings don't mean I can't ride, right!! Friday AM, one week in, I'm getting ready to call and they call me! Bike is ready, under $100 with all the work they did. I am amazed, happy and off for a Friday afternoon ride in the city. Friday afternoon, bike rides perfect. Repairs are all done and it's like i pulled it right off the rack! If you're anywhere near Maple Grove and bike, I would highly recommend going here! Great service from guys that understand how important your bike is! They have all the gear and adds you need to stock up on as well, one-stop-shop! KT

Unfortunately I got my skates sharpened here twice on their Sparx skate sharpener. The first time,…read moreI had no edge on my right skate, then the next time, no edge on my left skate. Never again.....

Horrible customer service. A simple transaction to add a few things to a letter jacket took a very…read morelong time. More than once I was blamed for giving the wrong information, and there was even difficulty getting a receipt printed. I had another letter jacket for another child, and it was the same experience...even though the additions were exactly the same. During the time it took to do our transaction, we got to see the frustrated looks of customer waiting to purchase items. After all this time, we were told the turn around time would be 4 -6 weeks. When we expressed a bit of surprise we were told that this is the busy season...the same thing I have been told every time I am in this store.

We have purchased 3 bikes from Erik's in Maple Grove over the last 5 years and have had a wonderful…read moreexperience each time. Staff is helpful and knowledgeable.

I certain few times to try some bicycles and I may even stop by today. I never did any work or…read morepurchases at the store. It's an easy location looks like any ordinary Eriks bike shop. I have went to their stores in Minneapolis and Minnetonka multiple times where they have me in their system I do my repairs there for my bicycle and for my electric scooter when I get flat. Always done on time and I have never been overcharged there. I even visited the shop in St Cloud which is considered smaller than the rest of the shops and the Twin Cities. I'm very shocked by the level of 1 star views the shop is getting. I'm definitely visiting them today and hopefully I will not change my mind and edit my review.