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    Purple Mountain Solutions

    1.0 (3 reviews)

    Services - Purple Mountain Solutions

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    5 months ago

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    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (31 reviews)

    Capitol

    Richard was amazing help. But this one girl with dark hair and piercings was so rude. We came in to…read morepick up an order and to return another. I started the return on Amazon (mind you I don't return things usually so this is a new experience) it was from a third party and no QR code was issued. So I had to pay for shipping but instead of telling me that the girl was almost talking down to me saying "this is all you have ? You need a QR code" I showed her that is all the return process printed out and then she rolls her eyes at me! She throws the paper and says she can't take those. (Fast forward I went to ups and they were able to help me ship it out and informed me about it saying it happens from 3rd party all the time) So then I was a bit frustrated but I kept my composure because God is watching. So I asked if we could pick up my couch and she needed an id which it was storming out and I forgot it and I had a picture of front and back and she rolls her eyes and says no I need it physical. Ok at this point why the heck are you in customer service if you're so rude. You can inform someone nicely not roll your eyes. It gets better. So the next day we go to pick up the couch and I have my id and Richard helped us out and the girl was back there. Richard was very kind and welcoming 10/10 with him. When he was grabbing our boxes that girl wrote a note on it saying "ask for her license the customer was very rude" And I saw it on the couch. Are you kidding me ?! I was rude when you roll your eyes at a customer. Again. I could've been a bitch but GOD IS WATCHING. Rude people should NEVER work in customer service. I saw her in the back and told her "I was rude ? You rolled your eyes at me and yes I was frustrated but I didn't take it out on you because it wasn't on you. But when I turn my back and my boyfriend sees you rolling your eyes at me then who is in the wrong" I hope that girl gets written up or finds a job better suited for her because the fact she wrote a note the customer saw was so unprofessional and her attitude just sucked. Otherwise Richard was amazing !

    I had a couple things printed at this Fedex location and it was a great experience. A few table top…read moreposters with lots of color and some postcards. Super easy to place the order online and pay ahead of time so pick up was fast. A good sized parking lot with designated Fedex parking spots. The space is clean, organized, and spread out. I went straight to the print counter and was helped right away. The staff was friendly and made sure all of the prints looked correct before I left. The prints were high quality. Thick paper, excellent color, and overall great quality. Very happy with the experience and products. This will continue to be a go-to print location for me.

    Purple Mountain Solutions - couriers - Updated May 2026

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