Purolator is absolutely terrible. I have ordered a few parcels from amazon and every single time, Purolator refuses to deliver them. I have let them in through my intercom and they still will leave a slip saying sorry we missed you. They did not miss me. They do not deliver anything but slips. It is inconvenient for me to go two hours out of my way to go to their facility and pick up my parcel, and even if it wasn't inconvenient, they are a *delivery service*. They should not be falsely advertising themselves as a delivery service- if they do not want to deliver to people, perhaps they should just keep the parcels at the facility and make no delivery attempts. They do not deliver. It is even worse that they lie and say they have tried to deliver. I am not sure how to be able to stop using this terrible company- it seems as if nobody has a choice- but I sure want to find out. To recap: they lie and say they deliver and they NEVER do (I have done this at least five or so times). They will always hold parcels at their facility. They are not a delivery service but a storage facility but have decided to lie and say that they deliver when I can clearly see at least five of their slips on the front door of my apartment every single day. I would rate them 0 stars if I could because they do not fulfil the basic description of their company. read more

Unfortunately we sometimes have no choice but to receive shipments from Purolator. Packages never arrive on time, or they are just too lazy to deliver them to my business and instead call me to come and pick the package up at their warehouse, and not even attempt to deliver to my business. Staff are ALWAYS rude, never smiling, never say hello when I greet them. Extremely unprofessional customer service. My latest shipment I was SUPPOSED to receive, got returned to the sender because they never delivered it to my business, so it sat in their warehouse for a while and they just sent it back. Now I have to wait for another one to be shipped out AGAIN. If Purolator staff cared about their job this would not happen. I've never seen such poor ratings of a business ANYWHERE. read more

Where do I start? The service at this depot is appalling! I paid for priority service for my documents to arrive in Edmonton by the following day at 9:00 am. I received a call from Purolator stating they had my envelope and named where it was going but they couldn't read the waybill. They actually had the envelope in their hand with the complete address but said they couldn't read their own waybill so it couldn't be delivered. I immediately called them back but it remained there for another week. These were timely and costly documents but their lack of concern was completely apparent. I went back to the Kelowna depot to see if they could help me and also give me a refund for being unable to deliver as promised. One of the ladies there was very cooperative but was unable to help me so she sent me home to phone the main office which I did. The agent there told me she couldn't do that and to go back to the Kelowna depot for the refund. Unfortunately this time I got Mary who "helped" me originally by sending me to the self-service kiosk to do my own label. She came across as very lazy and extremely rude and unhelpful. She refused to help me whatsoever; said there was nothing she could do and wouldn't phone the main office while I was there. Much much more to this story but suffice it to say I will recommend any OTHER delivery service than Purolator; particularly Kelowna Purolator. read more

address #2011 Harvey ave , kelowna,BC, I am trying to call this business over two hours and 16 minutes the phone #250-712-7630 ( PUROLATOR Courier) . The phone will rang but no one picks up. Either the business is a fake place or the staff are lazy to pick up the phone. What kind of service /business is this when there is no customer service. Is it a kiosk? who is in charge of this business? if you can not provide a proper service and can not accommodate your customers then you need to close the business. The reason you get the business license from business bureau of Canada is because you are going to give the service to the consumer. otherwise anybody could open the business at home and have a unreliable phone and call it business .We the customer trust you because we think this is a reliable business. Even in the 3rd word country after 2 calls we are able to connected to someone live. How can we trust this business if you can not give us simple accommodation (Answering our PHONE CALL ) .Does this place have manager or supervisor or is there anyone who is overseeing this business or it is a fake business? I would like someone to clarify this please!!!! Thanks Tianna read more

Yet again Purolator fails to deliver a package to my house. Last Christmas 5 packages went somewhere else, and I only got 3 back (some nice person drove them to my house from where-ever they had been delivered.) I live at the end of a short street with 5 houses on it. At the end is a cul de sac with 2 houses, one of which is mine. A really simple place to find - and a big sign out front with my address. Today I'm not sure if they actually came or not. On Amazon it said a delivery was attempted, but no one was home. On Purolator's system it said the receiver (me) was on vacation and they didn't want to leave the package unattended. A couple of problems - there WAS someone home, no driver showed on the security cameras and no delivery note was left. (I'm also not on vacation) He was never here. Who knows where he was trying to deliver it, so I asked for it to be held at the warehouse in the hopes the driver can find his way back there by tomorrow. read more