Drove across town to get a porta power...Arranged for my workforce and when trying to use it would not pump into any of the accessories. Then returned to West Kelowna and they confirmed not working/plugged. When equipment tagged "ready to rent" it should somewhat work. I do not believe just returning rental amount is sufficient. Major inconvenience and don't recall even a apology. read more

Really friendly folks, easy services and they offered a very generous discount to our charity. The digger worked out great, was exactly what we needed. And yes, prices are continuously cheaper and service much friendlier than Sunbelt which is why we switched. read more

Excellent prices and selection. Good service. I was pleasantly surprised that their event rental prices were lower than Kelowna. For specialty items you may need to order 1-2 days in advance, but check with them first. We have rented both equipment and event rentals here, and have been satisfied with the quality and prices; and delighted with the convenience. Another example of small businesses providing excellent service and value to small towns, yay Lake Country! read more

We had a plumbing problem i our home last weekend. My husband required a snake to try to free the major plug in our kitchen sink. The staff at Nor-Val was SO helpful. The first snake he rented turned out to not be long enough, so he took it back. They didn't charge him for it at all and he rented the longer one, which eventually worked. He found all the staff and management to be very helpful and professional. We would highly recommend this business!! read more

The event rental was a joke. Very overpriced. If they had to bring in anything they didn't have, you had to pay the full cost of the item to rent it. Might as well buy it and sell it after. If anything goes missing or breaks, like a glass, be prepared to pay huge for it after. For our wedding, a few things like a couple of forks, a mug and a couple napkins went missing. I was hit with a bill as they charged me like $7 for two forks. With all the money we spent there renting everything, it came as quite a shock to be nickel and dimed for a bunch of little things after returning everything. I would never recommend this company to anyone. It sucks as the only other place to rent things is in Kelowna. When I called to talk to them about it, the lady was rude and told me it wasn't her problem. read more