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    Purolator

    1.0 (7 reviews)
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    The UPS Store

    The UPS Store

    (2 reviews)

    I had an important package that had to be sent immediately and raced over to The UPS Store on…read moreSummit in Kamloops 3 min before closing time hoping somehow they would still be open. They were just about to lock the door as I ran over with my package, Nishan and Jaspreet happily helped me even thou it was officially after 5pm. They both were very kind, polite, professional, helpful and gave me excellent service. It was a really great experience that they were very considerate of my situation and happily went out of their way to provide the services I required. My package got received on that specific day which was very important in order to receive payment for a returned product. When I got home they had already emailed me the receipt I required to say the package was sent on time. I would definitely say that Nishan and Jaspreet provided excellent customer service and would definitely suggest anyone requiring shipping or receiving services to go and visit them yourself. They are the kind of employees that any manager would love to have. And the kind of employees that really provide an appreciated service for customers. Thank you Nishan and Jaspreet for you amazing service today, it really helped me out :) you two are great at your job!

    The worst service I've ever received. If it is an important package that you are counting on to…read morereceive on time than UPS is not ideal. I literally watched the truck drive in and out of my neighbourhood without stopping preventing me from receiving my package two days in a row, but yet continued to email me saying that they missed me and no one was there to receive the package. I find it ridiculous that the driver was to lazy to get out of the vehicle just to knock on my door that I was waiting at. I then called UPS they had nothing to say and continued to tell me there was nothing that can be done. UPS is very unprofessional and I couldn't be more unhappy about the service. I still have yet to receive this package.

    Purolator

    Purolator

    (5 reviews)

    Purolator is absolutely terrible. I have ordered a few parcels from amazon and every single time,…read morePurolator refuses to deliver them. I have let them in through my intercom and they still will leave a slip saying sorry we missed you. They did not miss me. They do not deliver anything but slips. It is inconvenient for me to go two hours out of my way to go to their facility and pick up my parcel, and even if it wasn't inconvenient, they are a *delivery service*. They should not be falsely advertising themselves as a delivery service- if they do not want to deliver to people, perhaps they should just keep the parcels at the facility and make no delivery attempts. They do not deliver. It is even worse that they lie and say they have tried to deliver. I am not sure how to be able to stop using this terrible company- it seems as if nobody has a choice- but I sure want to find out. To recap: they lie and say they deliver and they NEVER do (I have done this at least five or so times). They will always hold parcels at their facility. They are not a delivery service but a storage facility but have decided to lie and say that they deliver when I can clearly see at least five of their slips on the front door of my apartment every single day. I would rate them 0 stars if I could because they do not fulfil the basic description of their company.

    Unfortunately we sometimes have no choice but to receive shipments from Purolator. Packages never…read morearrive on time, or they are just too lazy to deliver them to my business and instead call me to come and pick the package up at their warehouse, and not even attempt to deliver to my business. Staff are ALWAYS rude, never smiling, never say hello when I greet them. Extremely unprofessional customer service. My latest shipment I was SUPPOSED to receive, got returned to the sender because they never delivered it to my business, so it sat in their warehouse for a while and they just sent it back. Now I have to wait for another one to be shipped out AGAIN. If Purolator staff cared about their job this would not happen. I've never seen such poor ratings of a business ANYWHERE.

    Purolator - shipping_centers - Updated May 2026

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