We had the unfortunate experience of having to deal with a water leak in our kitchen. Upon speaking with our insurance agent, Doug and his team at PuroClean were recommended. We gave Doug a call and we can't say enough good things about him and his team. Simply put, they were efficient, had great communication, and were always on time. Being new home owners, we were a bit nervous because we didn't have any idea what to expect. This is where we are most thankful for Doug and his team. Not only did they come out and use high-tech equipment to measure all the moisture levels in our walls, but they were also so kind as to document everything for us, allowing us to have solid evidence to show our insurance company. Doug also spent what we would consider to be a significant amount of time answering all of our many, many questions. He was patient, kind, and overall incredibly helpful. Again, we can't emphasize enough how thankful we are for Doug and his team. If you're dealing with the unfortunate event of a water leak, don't stress. Give Doug a call. We're very confident he will take good care of you. Thanks, Doug! read more

I had PuroClean mitigate my bathroom after a leak. They did an excellent job and were communicative, professional, reliable and trustworthy through the entire process. I highly recommend PuroClean for any mitigation or remediation work you may need. read more

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Puroclean, in conjunction with our restoration company, handled the cleanup of our house from a roof leak. Very courteous and thorough and minimized any disruption due to dust and debris. read more

PuroClean is a wonderful company. We have used this company multiple times for both water damage repairs and helping us with mold remediation needs after we discovered we had mold in our home from an older water damage issue that was not caught/dealt with at the time. His quote was by far the most reasonable of 4 different companies when we did need to undergo mold remediation. Kent Stanley, the owner of the company, was prompt to send out help, kind and professional, and thorough with great expertise. His technicians are also very kind, professional and explained the process of their work well. Highly recommended this company for any who needs help! read more

Jose and his crew did an amazing job of keeping me informed each step of the way. Jose was also very helpful with dealing with my insurance company. I highly recommend PuroClean read more

PuroClean did a wonderful job of remediating my two-story home, which had been rendered uninhabitable due to the Pacific Palisades fires. The company's fee was reasonable compared to other bids. Everything was done timely, smoothly, and professionally and passed hygienist testing afterward. Daniel Romero was in charge of the project. I highly recommend both him and PuroClean. read more

This company had GREAT communication while working at my house. Someone was always at the office to answer my questions. Seemed like everyone there knew the importance about communicating within themselves as well. The guys were very thorough with information that they provided and made this whole mitigation process go much more smoother. They are honest and very efficient with the work they provided. I'm very satisfied with Puro Clean because they really valued me as their customer !! read more

BE AWARE OF THIEVES! I had a small electrical fire at my house on 2/14/23. My landlord hired this company to do the cleaning. The company instructed us that we needed to clear the house so they can do a proper cleaning. We had stored some of our personal belongings in the attic, mind you, they did not mention anything about accessing the attic. Doug, a representative from the company contacts me saying they now need to access the attic to do some repairs above the room where the fire had happened. He then asked me if it was okay for his guys to move my belongings. I did give them permission to move my belongings due to the fact that I work long hours and wasn't going to be home anytime soon. Fast forward 2 weeks, that's how long the job took. I move back in the house and a few days go by and something tells me to check my belongings. I find that someone took some of my mother's jewelry. The boxes are completely empty. I contacted Doug via phone call about the situation and he basically calls me liar and when I ask him for his company's information, he did not want to tell me. The jewelry was inexpensive so they didn't get away with much but it's just the fact that this company has THIEVES! read more

PuroClean - The empty boxes - Damage Restoration Near Me - Signal Hill, California

I rarely post reviews on Yelp, however, PuroClean provided one of the best and most memorable service experiences of my life, and that is something I rarely say about most companies these days. After spending my entire career in the service sector my motto has always been "do what you say you're going to do, be transparent in the process and when in doubt always act in the best interest of the customer." PuroClean checks all of these boxes and more. From the moment their team stepped into the picture on September 14, 2022 until completion on October 19th I have nothing but great things to say about Doug, Sam, Aron, Kalvin, Jose and Ashton. They walked me through the mitigation/restoration process one step at a time, making sure to answer all of my questions along the way, and I can tell you, I had a lot of questions being that this was my first go around with water damage and settling with the insurance company. My ordeal began when my upstairs neighbor's toilet overflowed. It ran for close to an hour before being detected. Needless to say, the damage was done. I had no idea what to do or where to turn so I googled Yelp and PuroClean popped right up. As chance would have it, my insurance company was familiar with them as well and stated they had an excellent reputation, something I was about to find out first hand. From the containment of the damaged area in order to allow me to remain in my home, to air filtration, hazmat level demolition of contaminated flooring and drywall, to asbestos and lead testing, mold removal, antimicrobial applications, and cleanup, PuroClean completed each step with precision. Their documentation and invoicing provided to the insurance company was detailed, accurate and by the book thus expediting the settlement process. Any challenges we had during the process were met head on by the owner, Doug Akins. He was always fair, acted in the best interest of the customer and did exactly what he said he was going to do. I want to thank Doug and his team for living up to their reputation as an exceptional service company. read more

I had water damage in my bathroom. Communication with Jose in the office was amazing, he answered the phone on the first ring. Jose was informative and professional in his responses during this stressful time. The workers came into my home when they told me they would arrive. They did a magnificent job in a timely manner. I am so grateful to have had the work done with PuroClean. I would highly recommend this company. I would rate them 10 stars. It was wonderful to feel they were trustworthy to be in my home while I was at work. Thanks for a great job. read more

All I can say is go with Puro Clean and deal with Doug and go vacation relax and know when you get back whatever water damages you had will be gone.My salon had flooding due to the upstairs water being left on. Dough and his crew came in very professional and so kind (I was going through it lol)he explain everything very clearly was always on time (important) and made thing move like a piece of cake.I usually don't write reviews but this company deserves 20 stairs.Thank you PuroClean I appreciate you guys. Jody read more

PuroClean - PuroClean putting up air tight barrier walls so dust wouldnt be everywhere very precise company - Damage Restoration Near Me - Signal Hill, California

Puroclean was recommended by our insurance company, and I am happy to say that they have so far been fantastic. Doug has been more than responsive, extremely knowledgeable, and honest. He was able to thus far turn what was a headache into just a minor snafu. I will update if we complete the work with him - time is of the essence when it comes to water damage, and Doug very honestly told me his company's availability so we may have to look for someone else since his scheduling is so packed right now. But I'm hoping we can stay with him and Puroclean, since he has so far proven himself to be trustworthy, pleasant to talk to and competent. read more

I was all set to have PuroClean come out to give an estimate, but when I told them I had other contractors giving estimates to so we could set a time-window, they told me that there was no point for them to come out and declined the job. Wonder why? What reputable business is afraid of competition? They know I need multiple estimates for insurance, etc. read more

We contacted Doug to help us to find and isolate the source and smell of mildew in our home Doug arrived on time with his crew and some high tech equipment He was extremely professional, courteous knowledgeable and all around nice guy Which why I am rating 5 stars read more

As someone who manages hundreds of rental units in Long Beach I can't tell you how important it is to have a reliable restoration company as a resource. Doug and his team recently completed a job for us and it couldn't have been more seamless. The work was done properly, and on time. Even the tenants were very pleased with Purocleans work. I keep Doug's number on speed dial! read more

We had a pipe burst and flood in our home in late March. Doug and his PuroClean team guided us through the difficulty and stress of cleaning up the extensive damage. They arranged for remediation of both water damage and mold damage, and brought in another company to help when asbestos was found. After cleaning up all the damage, Doug was an amazing advocate for us to get full coverage and payment on our insurance claim. Finally, we are working with his associate to rebuild all the damaged flooring, walls, and cabinets. Truly great service from beginning to end. I can't say enough about how grateful I am to have had the guidance of Doug. And his team are all great people, friendly and helpful, and extremely professional. I don't believe there is a better choice than PuroClean in Long Beach. read more

Super professional and super knowledgeable. Doug addressed and cured rather extensive nicotine and tobacco damages to the walls, floors and ceilings in a rental unit. The process was lengthy but worth it. After he was done, the stains he removed filled several large bags trash bags with browned and yellowed rags! The cleaned walls were indeed stain free and the place no longer had the stench of stale nicotine and tobacco and was ready for new paint and carpet. Doug's follow up was very courteous and professional. read more

Hired Puroclean in an emergency situation. Doug is amazing! He is professional, on time and thorough. He really cares about you as a customer. I hated that I had to use his service in the first place (water damage), but he made the whole ordeal manageable. Thank you, Doug! read more

I have referred Doug on several recent water and fire claims and he has really stepped up to help our clients in a time of need. Doug is very personable and honest and goes above and beyond when needed most. Thank you Doug for living up to the expectation. read more

Doug and his team are so absolutely incredible I almost wish my house would flood again. Well, anyway.... Imagine waking up to a flooded house after a remodel? Yea--that's right--SEWAGE. We wanted to cry. Doug and Sam were so compassionate and professional. The next two weeks were really difficult, but they handled everything right down to dealing with our insurance and asbestos/mold testing. This is not their first rodeo--I highly recommend them if you find yourself in the middle of a disaster and need somebody who knows all the ends and outs. They will handle all your questions and stress. I promise--do not call anybody else. We hated to see them go once they had completed their demo. Just wish our contractor could have been this good. Thank you to Doug, Sam and their amazing hardworking team. You ROCK!!!! read more

We had a hot water leak that needed a professional with expertise in damage to the wood under our home and in our walls. Doug and his team went above and beyond to take great care of our situation in a very prompt and compassionate manner. It was a little overwhelming at first and Doug was open and honest and brought clarity and peace of mind. I hope you don't ever need Doug and his team at PuroClean, but if you do make sure he's one of the first calls you make. He'll take great care of you. read more

I was dealing with a water leak and could not find the source. Doug from PuroClean was so very helpful. He was knowledgeable, detailed, thorough, available and prompt. I highly recommend him. read more

After reading the reviews - we decided to give Doug a call. If I could - I would give this company 6 stars!!! Neither he nor the crew disappointed! So professional, efficient and kind - also caught areas that other competitors did not even notice. If only more companies were like this one! read more

Doug and his team were amazing! Our house flooded and our insurance company recommended Puro Clean. We were able to get in touch with Doug right away and he was at our home assessing damages within an hour. His crew showed up shortly after and they were quick to start removing items from the house. Doug contacted other vendors on our behalf to keep things moving along and we were constantly updated. Very knowledgeable and professional. I would highly recommend Puro Clean! Thanks Doug! read more

We came home from visiting family for the Thanksgiving weekend and discovered water all over our kitchen floor, celling and walls. After shutting off the mainline I called Puroclean and Doug the owner answered the phone. He was in my house within one hour and called up his crow. That same day they isolated the area and installed several heaters and air cleaning equipment, demoed and hauled away all the damaged drywalls. This is a professional company with exact process to handled any emergency. Doug was on the job from the beginning to the end. My wife and I were extremely pleased with Doug and his team. Thanks Doug! read more