Do not trust this company. They will way over charge you and try to convince you that you need…read moreunnecessary treatment. We called them in an emergency and they took advantage of us. We called another company the next day and the other company confirmed that they ripped us off and the other company has helped with reasonable restoration.

I called at 4:30AM and they were at house at 6:00AM. Cleaning and helping with water in 4 rooms…read moreand moving furniture out of sitting water. Fans brought in and set up fordrying. Very professional and a big THANKS TO CHRIS, PEDRO BIG SEAN, GARRETT AND JAKE. I hope never to have another water leak but SERVPRO OF HURST-EULESS-BEDFORD is Number 1 in my phone book for help and service. They did a Great Job and very Professional. 817-595-2506

I can't say enough about the honesty and professionalism of this company. After sending them photos…read moreof discoloration on my exterior brick wall, they could've easily recommended expensive mold testing or remediation. Instead, they gave me a clear, honest assessment--explaining it was surface staining from environmental factors and offering a simple DIY cleaning solution. In a world where many businesses might take advantage of a homeowner's lack of knowledge, they chose integrity over profit. That kind of transparency is rare, and I truly appreciate it. I'll absolutely keep them in mind for any future needs and recommend them to anyone looking for trustworthy service. Thank you for doing right by your clients. --James, DeSoto TX

I could not have been more impressed with Vinny and Tim with United Water Restoration Group! From…read moremy first contact with them, to the very last detail, they were highly knowledgeable, kind and helpful. Vinny and Tim took care to inspect and diagnose the water leaks in a timely manner and were respectful and went above and beyond to make sure things were carefully diagnosed! Two other plumbing companies in Burleson were trying to charge us thousands of dollars! So thankful to have found this company!

I'm a very satisfied customer. The service is great from the person that answered the phone to the…read moreowner. I had a water leak in my attic above the master bathroom. They had someone at my house within two hours of my initial call. They were at my home all day. They handled all aspects of the job relieving me of my anxiety. They recommended all the different contractors that were necessary to complete the job. I would highly recommend and use Restoration-1 again.

My experience with Restoration 1 could not have been better! I was unfortunate to have had two…read moreseparate water incidents within the same week, and both times the team at Restoration 1 were able to make it out to my home within two hours of a phone call. The entire team was extremely professional and courteous throughout the whole process. There a was a level of personal detail added into their service that allowed a strong sense of trust. I would recommend them to anyone in need.

WOW! Trey and his entire team from Water Emergency Team were incredible!…read more I hope to never have to use a clean up crew again but if I did need one again I would use them 100%. When we called about the flood very early in the morning Trey was on site within the hr accessing and drying everything. Within a couple hours Trey and his team ripped the entire flooded floor out and the complete, high tech drying process had started! I was thankful for their quick process as the holidays are approaching and we were hoping to be back in the house by then. We dealt with this process less then a year ago and while the clean up crew was not bad they were not on the same level of professionalism or efficiency as the Water Emergency Team! The fans and equipment used to dry it out was high end with small straw like tubes drying out under the cabinets. They took care to not destroy areas of our kitchen with still drying out what they needed to. They covered the open cabinet areas so the dust wouldn't get into every space which I really appreciated! I would highly recommend them to anyone needing their services!! We felt so comfortable with them that I gave Trey a key to our house so he could come and take readings whenever he needed! Courtney Kalloway

When a pipe burst inside my home and flooded several rooms, I called Water Emergency Team. Wade…read moreWilson and his team came immediately to remove the standing water and dry the affected floors and walls as needed. I received outstanding customer service from Wade and his team. They are real professionals. Wade kept me informed of what to expect from the start of the clean up process to the installation of new flooring. He listened to all of my concerns and answered all of my many questions along the way. I highly recommend Wade and Water Emergency Team. I learned that water clean up is a tedious process--Bravo and a sincere "thank you" to my Water Emergency team!

Great workers at ServPro! Helped get the flooding out of my apartment when the apartment workers…read moreflooded it (yay me). Would highly recommend. Quick and accurate.

The owner (Brian) is just an overall amazing person. We suffered water damage throughout our bottom…read morefloor and insurance was not covering it. He worked with us to try and cut costs where we could. His staff is wonderful and professional. They were very informative of the water removal and dry out process and answered any questions that we had. Brian was available to show up within an hour of us calling him and it was close to midnight! The communication was outstanding and they kept in touch with us from day one until the day we removed all machines. He was up front and honest with us and we learned a lot through this process. If there is ever another nightmare like this, we know who to call! I was able to stay positive because of the attitude they showed up with since day one!

This particular location is one to avoid at all costs. Mid-November 2021, SurfPro Parker County…read morewas contracted on a homeowners insurance claim for water damage. Everything seemed ok, until they came to remove their fans/dehumidifiers equipment-- then never answered their phone and never calling back, even rejecting calls from the insurance adjuster. Because of this, the insurance contracted another water/mold remediation company to finish the job. Five months later, I received a call out of the blue by this SurfPro company location. First words out of her mouth was arrogant and demanding-- that I owe them $xx,xxx because they could not contact my insurance company (5 months delay ... my phone is on file with them, so why didn't call me months earlier?) I gave them my agent's office number and received call back that my insurance found my policy and no claims have been filed on my policy. They called back while I was talking to the adjuster in charge of the claim. When I made the call 3-way, SurfPro hung up rudely saying she will not talk to my insurance in a 3-way call where there is a witness to the conversation. SurfPro refused to call back the adjuster to solve this problem, but instead said SurfPro is finished with insurance claim, and will be sending a Demand Letter threatening court lawsuit if I personally dont forget insurance and pay their invoice out of my personal funds. I repeated the claims number three times, and SurfPro told me to shut-up, they they know how to file a claim to insurance. After I called for Insurance legal department, the insurance adjuster called them because they refused to call the adjuster (like just after they left with equipment), and suddenly everything became ok -- telling him that they had the wrong claim number after verifying the number as being correct with me several times!!! SO VERY DISHONEST (Insurance has no record of SurfPro ever calling about my policy claims -- all calls are logged into computer and audio recorded to be attached to the computerized report). SO VERY RUDE. Trying to manipulate me using threats of court lawsuit because they never submitted a claim to begin with, faking having a wrong claim number after three times verifying it with me!!!

We had a pipe bust during a freeze at our second home over the Christmas holiday while we were not…read morethere. Needless to say, the damage was extensive with over 3,000 sq ft affected. Serve Pro came the same day we called (which was the recognized holiday) and began the remediation work the next day. They were incredibly efficient, effective, and professional. I could not give them a higher rating!!

They did a major water mitigation and cleanup of my home including putting things into storage for…read morea few months while I had another company do the reconstruction. The mitigation went well and they were on top of it from the beginning including coordination with insurance. During the cleanup a ladder and broom of mine went missing assumedly taken by their crew thinking it was theirs. They could not find the items so they bought me new ones. A few pieces of furniture were damaged in their possession/moving but they also sent someone over to repair the pieces. In summary they did the job well and despite minor complications they made things right and I would use them again.

I had a warehouse cleared of a mouse infestation. The service was great but then I got a service…read morecharge for using a credit card of $42.00. Just in principle, I would never use this company again as I feel this is incredibly deceptive. I was told the invoice price and get the extra in the email afterwards. Disappointed.

GCR was the best value general contractor I found to replace the siding on my older home. Their…read morecommunication with me was responsive and their standard of quality is high. They followed up often with the subcontractors to make sure they were getting done in a timely manner and to my satisfaction. The subcontractor they found was really good to work with also. My only suggestion is that they need to be more clear in communicating to the subcontractors about the work to be performed so that the homeowner doesn't have to explain things twice or watch for errors. I'm very happy with my new exterior!