NWA Restore It helped me out TREMENDOUSLY when I had a major water issue throughout the first floor…read moreof my home. I am extremely grateful for their hard and professional work - the ultimate validation to me was when their mitigation work was complete and my contractor for repairs was ready to begin construction. In the words of my contractor "wow, these guys did a great job". Ultimate peace of mind moving forward knowing I wasn't going to have to worry about residual issues arising post construction from the mitigation side.

During the process of leak testing and even during the estimate process, I thought "wow what a…read moregreat company, smart intelligent efficient people." As soon as the work started I realized we were in trouble. They use sub contractors who are God awful messy and leave giant piles of trash everywhere they go. The work is sub par to straight trash. All of which you would think NWA restore it would be ready and willing to fix. They had to tear out flooring and redo it. They tore up our trim and weren't even going to fix it until we complained repeatedly. We have had to do several change orders and I firmly believe we will be left to figure out how to get the workmanship we agreed upon elsewhere. The project manager Chris loves to say he'll take a look and then never gets back to you. We have been left in the dark communication wise from the start, unless we reach out with very specific questions. Just all in all the worst experience I have ever had. I wish after mitigation we had parted ways. This process has been more traumatic than the initial flood.

We contacted Surfco just before Thanksgiving to help us assess and repair the damage caused by our…read morewasher flooding part of our home. From the beginning they seemed to not want to answer many of our questions and aggressively pusged us to let them start right away. Once we agreed to what they recommended they began work and we began to have more than a few issues. A different person came out each day to check on the loud machines that were running 24/7 in our home and they each would tell us something different about the progress. One day we were told it was almost dry and the next day we were told it was still soaking wet. We were told our tile may need to be ripped up due to the reading a supervisor took with the meter they all used that said our tile was soaking wet underneath. When I asked the people who came the next day about the tile they told me that the meter did not work on the tile and would always read as soaking wet no matter what due to the temperature of the tile. This continued on for about 5 days each day bringing contradictions. They finally deemed our house dry, pulled the machines out, and let us know they would send out the repair person to give an estimate and get started sometime in the next week. It took almost two months for the repairs to begin. We had to deal with a 3sqft part of our wall being gone, no baseboards in half of our house, said baseboards being piled and stored in various places in our living room and garage, and one of our doors that leads to our garage not having a frame which made it very difficult to keep our house the correct temperature. Once repairs finally began they were not what was promised. We were told the baseboards would be picked up, taken to their work space, professionally spray painted and repaired before being put back. When we arrived home and our baseboard were back on it took only a glance to see brush marks on them. We were told plastic would be put down to protect our floors while they were in our home working, but our dark floors still have bright white caulk and paint on them that we will now have to clean off. When the caulk was applied to the baseboards it went up the wall and overall looked very messy. When we asked for this to be fixed, they begrudgingly did so and then proceeded to say that they could only partially fix it "due to the shape the wall was already in." During the removal of the baseboards part of our wall was damaged and we received the same line when we asked them to fix the damage that they had caused. Things in our kitchen (where no damage was being repaired) were broken, which we would not have known if the clean up attempt hadn't been done poorly causing us to find pieces of glass on our floor. One of the holes that they drilled was not covered by the baseboard when they were reinstalled, but it was left that way until we explicitly asked that they fix it. They missed places that needed to be repainted and overall had zero attention to detail causing my husband and I to have to constantly check the work that was done and request fixes. Any time we did this the supervisors would blame the workers they brought in to do the work and say that "they just don't understand English". A supervisor went into parts of our home on the complete opposite side of where they were working and let out one of our dogs. We received a text about this saying that our dog was loose in the master bedroom. We informed them that both of our dogs were closed in the office on the opposite side of the house from the master bedroom. The next day we received another text that let us know they would be "finishing up a few miner things" on Monday and that we needed to make sure our dogs were put up. Our dogs are both friendly, but the one they let out is 70 lbs and is a jumper. She could very easily knock over someone who is not ready for her greeting. Which is why we put them on the opposite side of the house behind closed doors. The dog they let out is also not a quiet dog. If the fact that that side of the house didn't have any evidence of work being done, everything was pushed over to that side to be out of their way, and all the doors on that side were closed and the doors on the side they worked on were open didn't tip him off that he was on the wrong side of the house, the loud whining and barking should have at least made him pause before opening the door and letting her out. Every supervisor we talked to was unprofessional at best and some of them were down right rude. This company then sent us an invoice to sign and when we reviewed it, we noticed that there were multiple line items that we shouldn't have been charged for. The only time this company has shown any form of attention to detail is when they are attempting to point out mistakes in our emails back and forth with them about the mistakes in billing. They made a stressful situation into an absolute nightmare that lasted almost three months. I'd give 0/5 stars if I could.

I would Highly recommend this company. They came out in the middle of the night and took care of…read morethe Disaster that had happen at my house, My toilet over flowed and went into my bathroom and bedroom. As you might assume I Was Very STRESSED!! But they helped me Through it and were extremely professional and knowledgeable about everything that had happen! :-) They dried my house and repaired it better than it was before. Great Honest Company.

After searching for a remediation company and seeing quotes from three, Best Option Restoration was…read morethe most responsive, certainly most reasonbly priced, and provided a more thorough report of the process to be performed and completed work. In addition, Elijah and Scott provide exceptional customer service...I cant reccommend them enough.

We have a rental property that suffered a burst water supply pipe during this past Christmas eve…read more Fortunately, the tenants were at home and shut off the water. I called AMCO the the morning after Christmas and the were the the same day early afternoon. Robert was the project lead. He was able to to restore water with supplies he had on his truck. He was prompt with the estimate and kept me updated. He has been a pleasure to work with during the project. I hope this never happens again but my first call is to AMCO and Robert

We have a leak in our roof. Let me just say First Star was amazing! The service at First Star…read moreExteriors was incredible! They had someone here with in hours after reaching out. They came out to inspect the problem, found that one of the pipes on the roof is damaged and causing the problem. Since we were expecting more rain, they came back that same afternoon to temporarily seal the area until we can permanently fix it. Kristin and Jarred were outstanding to talk with and explained everything! You don't find customer service like this anymore, it was so refreshing! If you need any work done please give them a call! They do so much more than just roofing so check them out! I am so glad we did!

I contracted with the Conway branch for roof, siding and paint on my house. I was assured that…read morethey would use expert installers that worked for them. Roofers did a good job but it went downhill from there. The first siding installers messed it up completely and severely damaged the front and rear doors, and damaged the new roofing edges by leaning ladders against it. First Star sent a second crew that tore off and replaced the siding but couldn't fix the doors. They even replaced the front storm door but it still wouldn't work right because the doorframe was sprung. Then the power wash crew came out but didn't have a power washer. They had to go to Home Depot and buy one. Wanted to quit 2/3 of the way through because they didn't bring any fuel for it. I put my own gas in it for them to finish. When the paint crew showed up they didn't even have any ladders and had to use mine. They didn't caulk the gaps as promised. First Star had no qualms about leaving a 75 year old man to caulk siding and touch up paint, and repair doors and doorframes so the doors will actually close and latch. Plus I'm still picking up chunks of fiber cement siding, nails, and shards of aluminum soffit from the yard. It's not like they were pressed for time. Started in October, finished in August. You'd be better off going to Home Depot early in the morning and picking your own crews. Probably would get better results.

If you need roof repair or replacement this is company to use. I first found this company by a…read moregoogle search to check on a roof leak. Spoke with Paul, very friendly and came out to look at the leak. He did a water test on the roof and determined where the leak was coming from. The best part, he sent me pictures once he found the leak and once the work was completed on my house. This is a big plus since I live out of state now. He also noticed that my roof showed signs of hail damage. So, after going through my insurance company to get roof replaced I used Robinson Roofing & Construction for a quote. The pricing for the replacement roof was very reasonable. Paul even recommended a little darker color roof to match the house better. The great thing was that Paul sent me pictures throughout the whole process. I couldn't be happier and if you need a roof repair or replacement this is the company to use!!

Brett Clark was great to work with! Very knowledgeable and precise with inspection. He was a great…read morecommunicator!

Pinnacle roofing was wonderful. The crew was great .Had a great experience with Kristyn Jager. She…read moremade scheduling, and executions of work a breeze. i would highly recommend Pinnacle Roofing Look at the amazing work they did

Auburn and crew with Town & Country Roofing and Restoration did an awesome job! Communication was…read moresolid the whole way through. They showed up when they said they would and got the job done right! They also made sure everything was cleaned up before they left which is very much appreciated. Thank you guys! The roof looks great! I'd definitely recommend Marine Veteran Auburn and team.

Very much recommend the service at Town and Country Roofing! Eddie and his crew did a quick but…read moregorgeous job with my roof. Chris was thorough throughout the whole process from insurance claim to adjuster meeting with me and getting the roof done. It's beautiful! Gutters go on next week and I can't wait to see how amazing those will look too! Contact Chris Hendricks at 479.544.2840 and tell him I sent ya (Ashlee Seay)!