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    Pinnacle Roofing & Siding

    3.4 (8 reviews)
    Closed 9:00 am - 9:00 AM (Next day)
    Updated over 3 months ago

    Services - Pinnacle Roofing & Siding

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    10 months ago

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    4 years ago

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    7 years ago

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    9 years ago

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    First Star Exteriors - Roof leaking into attic

    First Star Exteriors

    (9 reviews)

    I hired First Star Exteriors in September 2020 to install a new roof and fix attic ventilation…read moreproblems noted in my inspection report. Their solution was to add two turbines to prevent heat buildup and future damage. In late 2024, I discovered a leak in my kitchen ceiling. First Star immediately blamed my solar panels, but my solar company confirmed the leak was nowhere near their system. Soon after, another leak appeared in my living room ceiling where no panels exist. An independent roofer later confirmed that the attic ventilation was not properly addressed, the roof decking is compromised, and there are now five separate leaks. The results have been devastating: costly mold remediation, multiple ceiling repairs, and two years of mold-related health issues. This is exactly what I paid First Star to prevent. To make matters worse, I've called and emailed repeatedly--including to the Director of Operations and the owner--for over six weeks without a single response. First Star not only failed to deliver on their promises but left me with tens of thousands in damage. I would strongly warn others not to trust them with your home.

    Their salesperson, Jaxson, was fabulous - 5 stars. He was responsive, patient, and a good…read morecommunicator. Their install crew was solid - 4 stars. They worked hard, got the job done, and addressed minor issues as they came up. However this company's downfall is their production/scheduling coordinator - 2, maybe 3 stars. Terrible (no) communication, scheduled workers without coordinating with the home owner, and unapologetic about errors made (I could go on and on...). It took nearly 5 months to complete our project! Unfortunately, we would not use them again because of this.

    America's Best Choice - Specialty Windows

    America's Best Choice

    (1 review)

    This company is the WORST company I've ever dealt with!!!!…read moreWe spent 40K on every window in the house!! Plus 3 doors and one exotic front door!! This has been going on for 8 months now and they still have caulking left to be done! Some of the windows were crooked to the eye, I was told it was because of the brick surrounding the window? Three months later after enough complaining magically they took the same window out and trimmed it to fit square!!!! The front door is something to behold, $12K for swapping to a beautiful 8' door with cut glass:) The first door delivered was the wrong size? They had to sand and file on it to make it close!!! I said I want a whole new door that had correct measurements!! That took 2 months!!! The installer used high gloss black silicone to fill the 8 holes drilled to hold door in place. The door is flat black? Installer used his finger to smear the excess silicone???? Talk about zero craftsmanship!!!! After many complaints months later they brought out touch up paint. It's better but for $12,000 I expected it to be perfect!! The job is still not complete as the trim molding inside the new front door needs caulking, they have been here 3X knowing the molding needed caulking left each time caulking still not done!!! Really nice people but their work is sub par at best! I could mention 5-6 other things that I paid for but didn't get done until I was threatening to hold $$$ back because this was such a nightmare!! Job still unfinished, they are paid in full! Use at your own risk!!! I wouldn't give them one star, I had to give them one star to complete this!

    From the owner: Replacement windows, siding and doors installed for your home or business. Serving all of NW AR,…read morethe River Valley, NE OK and SW MO. American-made, energy-efficient products. abcnwa.com

    Pinnacle Roofing & Siding - roofing - Updated May 2026

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