I have never felt so totally screwed by ANY company or anybody in my 85 years of dealing with people or a business.
When Purelight Power was giving me their sales pitch I told them that my roof was 18 years old. I asked them what would happen if I needed a new roof in the next few years. I was told they would do a thorough roof inspection before installing the panels to make sure there were no problems, and that most "20-year" roofs lasted much longer. They also told me that if I had to have my panels removed, they would do it for $100 per panel removal, and $100 per panel reinstalment. After the roof inspection, on March 27, 2023, I wrote a $500 check for earnest money. In April I wrote another check for $16,500 to start the project. In June I wrote a check for $16,500 after completion of the project.
In February of 2024, one of my neighbors, in an adjacent lot, was having his roof replaced because of hail damage from a storm in March of 2023. I had my roof inspected and it was determined that there was extensive hail damage. My insurance company had its inspector take a look and they AGREED that there was extensive damage to the roof. They gathered information from the U.S. Weather Service and verified that a severe hailstorm had been in the area early in March 2023. To date, 9 houses in my immediate area have had or are having roof replacements from that same storm.
When I contacted Daniel Shipley at Purelight Power he told me that they would not take the panels off for the "word of mouth" price. After a second call when I asked how much they would charge, he told me that they wouldn't take them off unless they could get the contract for the roof replacement. I told him that I already had signed a contract with a roofing company. All I needed was to have the panels removed. Mr. Shipley told me that Purelight Power would not take the panels off of my roof for any price - unless they would get the entire roofing project. The roofing company told me to contact a solar company they had dealt with in the past.
When the panels were removed, the owner informed me that a panel was damaged due to incorrect installation. They pulled 6 additional damaged panels off of the roof. I contacted Daniel Shipley at Purelight Power, and of course, he blamed the damage on the other company removing the panels incorrectly. So, here I sit not wanting to place defective panels back on the roof, and Purelight Power is refusing to deal with me in any way to resolve my dilemma.
I believe that Purelight Power, through their representative Daniel Shipley, has been totally dishonest with me. read more
