Had a water softener installed. Excellent and quick service on the install! They walked me through…read morethe softener and how to operate it and cleaned up after the job was finished. Definitely recommend working with them.

Have to leave comment on the service technician who came out today. His name ROBERT HUGHES. I hope…read moreCulligan sees this review. In a nutshell this guy is awesome, knows his stuff, REALLY knows his stuff. On a 1-10 scale?? 11. Nice job Robert. In the future if I need a technician, I'm calling for you!!

Rescue Plumbing responded right away to give me an estimate. We agreed on a short date to fix the…read morerepair. The agreed upon repair was done to satisfaction and the plumbers even added in a side job that wasn't previously discussed at a reasonable price since they were already in my home. I'm highly satisfied with the service I received and would recommend Rescue Plumbing to anyone.

I found Rescue through Yelp! Assistant and they came the same day, on time, and did a great job…read more They fixed a supply line leak and put in a new vanity top. They were in and out and had great communication. Spiro is the man, i will always call Rescue going forward.

We have used their service twice now a copper piping and a gas line repair. Since their service and…read moreprice were excellent, we decided to call them again on an emergency. Our sink was backing up and Gabe asked all the right questions. And his advice was get the septic guy out there first because that might be a problem and sure enough we took his advice and it was a septic problem. He saved us a lot of money by listening to the problem, evaluating the situation and giving us the right advice. You don't get that kind of service anymore. We are so grateful for you guys. Keep up the good work only good things follow when you do the right thing. We will definitely spread the word about your service thanks again.

Flotek provided exceptional service! They were quick to respond to a main drain line back up, took…read moretime to walk us through their process and provided the solutions to help eliminate future backups. Oscar was the lead tech, Gabriel was flexible to fit us into their schedule.

Wow, amazing and through. He did more in just minutes than the other company I contacted and the…read moreprice was half.

We purchased a water softener for about 1500. The system is great the guy installing was good (even…read morethough he left our reverse osmosis turned off). The hidden 4% credit card processing fee was outrageous. Especially when you know they are writing off the fees on their taxes every year. They need to tell you that when the appointment is set up. They will take cash or a check. No Zelle or Venmo.

Not happy at all !! I realize i am in the minority, but that doesn't change the facts. I have a…read moreproblem with their charges and have received no return call. I finally tracked down the manager and it didn't go well. There is a dispute over exactly what i am to be charged for their services. His explanation has no basis, mine does, yet he offered no solution.

Culligan Water of Geneva has given us the best service for years! The office staff is incredibly…read morehelpful. I am so thankful for their knowledgeable & friendly service reps. They come out quickly, know how to find the problem & fix it. They do everything they can to help us have clear & healthy water even tho our well water can make that a challenge. I highly recommend Geneva Culligan!

After a lot of research, we decided that a water softener and reverse osmosis system was the right…read moresolution for our home. We initially looked into Costco and their recommended company, but were surprised when their quote was nearly double what we ultimately paid. That's when we called Culligan of Crystal Lake, and Stewart Gow came out to meet us, his license plate read "CLGN MAN," which made us smile. Stewart has been with Culligan for 20 years and it really shows. He never tried to upsell us or push anything we didn't need. Instead, he patiently explained the whole system, answered all our questions without any pressure, and gave us a straightforward price we felt great about. The installation was handled professionally, and after a week of using the system we couldn't be happier. Today, Stewart even stopped by to double check that everything was working perfectly. The other company offered a discount if we wrote a review before even using their product. This review, I'm writing because I'm genuinely thankful for the outstanding service, quality product, and personal touch we received from Stewart Gow and Culligan of Crystal Lake. Thank you!

We moved into our house in 2021. There was already a Culligan Mark 89 with the flow meter so it ran…read morewhen needed (after 800 gallons). It softened the well water. I added salt, it softened the water. Comed power would come and go, I would reset the clock so that it would cycle at night. 22 years passed. It softened the water. Recently noticed a very slight change in water from activated carbon filter water in refrigerator (sourced directly from unsoftened water). Also started getting harder water in shower, Asked Culligan Water of Crystal Lake to inspect for their standard service fee. Tested the water and found that it was cycling correctly by testing the warm water (hard) and the cold water (soft), compared to the un-softened well water (really hard). Adjusted the cycle to run at 600 gallons instead of 800 gallons. Soft water again after the hard water finally cleared from water heater. Technician was super polite, technically strong, didn't want to sell me anything new, assured me that the system was working great and that they could service all but the flow meter (hasn't been manufactured for years, appears to be separate supplier - fleck). Very happy, hopefully won't have to call them again because the product just works that well. PS try to find a picture of a Mark 89 with a flow meter on the web. Rare as hen's teeth. From patent on flow meter, appears to be a very old Fleck.

I had a Bradford White water heater installed by Trailblazer Plumbing in November of 2023 for a…read morecost of $2,149.00. This was a flat rate, and I was not provided an itemized receipt at the time. January 3rd, 2026 we noticed the water heater leaking. It was determined it was a defective unit, and could be replaced under warranty. Trailblazer came out 2 days later, and effected the replacement. No lines were replaced, no piping bent, no new actual plumbing was required. It was literally plug and play with two water lines, and one gas line. The flat rate charge for this straightforward swap operation was $960 in labor alone. Over $300 per hour, with no itemized breakdown provided. When I questioned what seemed like a steep cost for a very straightforward job, I was told both by the technician and the office that $960 was the flat rate for a warranty replacement, regardless of additional work. Three fluid connections and plugging it in. $960. While I understand, and trust, professionals in dealing with water, gas, electricity and the dangers inherent in the installation of these appliances, $960 for a warranty repair was quite high. I will be looking elsewhere for services in the future due to the apparent gross overcharging for a seemingly simple job and the actual work done.

GROSSLY OVERCHARGED FOR ACTUAL WORK DONE! I called…read moreTrailblazer Plumbing for a few plumbing issues in August 2025 for: 2 separate faucets dripping, a toilet wax ring replacement, a water drip in one ceiling, and a mystery water stain in a different ceiling. I was told by Laura they were sending out one of their "best" plumbers. Upon arrival 8/27/25, "He" was very annoyed and rude about me questioning the shoe covers he'd worn from out in the street, up to my door before even entering my home. He headed back to his truck ranting loudly (all on camera) to get clean shoe covers and returned to my door all irritated. I asked him what the problem was, and he asked me if "I'd gotten up on the wrong side of the bed that morning...???" I said no, did he? He then ultimately backtracked, and asked if we could start over. He did some work on 2 toilets, and a dripping pipe in the ceiling where I had previously cut a clean hole in that ceiling to locate the leak. He then advised me to first contact Moen about getting ALL NEW warranty replacement parts for 3 faucets (Only 2 of which were actually dripping, the kitchen faucet, and 1st vanity faucet. The 2nd vanity faucet was discoloring under warranty), and also a shower Thermostatic Mixing Valve (because I stated that we had never been able to get a cold shower after workouts, and he said without question it needed replacement). I worked with Moen on securing all these parts needed to complete this estimated work order for just under $2000... On 9/3/25 he returned to change out the Shower Thermostatic Mixing Valve, and spent HOURS trying to replace the 3pc kitchen faucet. He ended up putting all old kitchen faucet parts back on the now severely dripping spout and left. (I had to shut off water every day below sink when not in use, because now parts were stripped). I contacted Moen several more times to collect extra needed parts for this job. I've now paid him just under $2300 for this work to be done. On 9/18/25 he returned. Removed all parts to 1st (dripping) bathroom vanity faucet, and did not even replace that faucet. Removed 2nd matching bathroom vanity faucet (which never dripped), and replaced it but not the sink drain, and also scratched the interior of this sink in 2 areas. He left after several hours. On 9/30/25 he was scheduled to return to complete the unfinished work, but they cxld my appt due to delays at his previous job that day. On 10/20/25 he returned to F I N A L L Y replace the 3pc dripping kitchen faucet, and install the missing 3pc vanity faucet onto 1st bathroom vanity, and replace the sink drain on 2nd bathroom vanity (with the scratched sink). I then told him the shower is still unable to get cold water. He said, "well those thermostatic mixing valves are not designed to get a cold shower, only warm/hot shower temps"...??? Then wth did I need to order a totally new part when the previous one was working perfectly as it should??? I then pointed out the scratches in the sink and he shrugged and said that I "should go buy a pumice stone on Amazon to treat the scratches myself...???" When he turned toward me to respond, I could strongly smell alcohol on his breath. He was also very jittery and nervous all day. Since 1st bathroom vanity faucet/sink drain was installed, the drain is too high to hold any water and it just pours down the drain! This final service appt. alone took over 7+ hours. He was constantly on his phone, distracted, or going out to his truck on the street throughout these service calls. On 10/20/25 he wasted SO MUCH time doing heaven knows what, so we pulled the security camera footage to view the excessive trips to his truck. October 20, 2025 Arrived: 11:05am Exit: 12:12pm Enter: 12:49pm Exit: 1:23pm Enter: 1:28pm Exit: 1:45pm Enter: 1:57pm Exit: 2:22pm Enter: 2:32pm Exit: 2:38pm Enter: 2:44pm Exit: 3:02pm Enter: 3:08pm Exit: 3:37pm Enter: 3:44pm Exit: 3:47pm Enter: 4:28pm Exit: 5:28pm Enter: 5:37pm Finally Departed: 5:45pm I was then presented with and charged yet another bill which I was NEVER given ANY notice/estimate of, for the "work completed" on these previous 2 appts... This additional charge was $2705!! My total charges were $4999 - $25 (mailed coupon) = $4974!!! What?!?! I even supplied ALL THE NEW PARTS MYSELF!!! I just wanted him to leave so I reluctantly paid the bill on the spot. The next morning 10/21/25, I called the office to discuss my experience, but Laura said the manager wasn't available to talk to me, and would call me back within a day or two. On 10/30/25, I recd a voicemail from Laura (not the manager) saying they checked with "Him" and the charges seemed accurate, but I could call back if I had any questions... ??? W.O.W. You can decide for yourself what kind of professionalism, quality, service, pricing, etc., seems fair and appropriate here. I would not recommend at all.

We really have no choice for service of our equipment. and…read moresome service dates have not worked out so well..but.. Now we had a recent service in the past year..and they have a service guy ELY...and this is the best this company has..want no one else....and He should be complimented and appreciated. Honest. Smiling and very informative..Thanks Rain Soft..You are getting it right now..

Personally I did not get the product, the cost was way too expensive, pitch was good, however they…read morecontinued calling to ask why, review the sales person, what they did not deliver was a promise to have them in my home. Have emailed and called twice but no return call although they say they respond in 24 hours. I guess they have no integrity on follow through

Been using Angel Water for over 12 years now after having my water tested and found that I needed a…read morewater bleaching water system years ago. The service men are alway friendly and professional. They always call to remind you of yearly mantainance to.

The worst customer service. They didn't show up for two service appointments and then rescheduled…read morewithout asking what would work for me. Nobody has time to deal with incompetence!

From start to finish, Stephen was kind, courteous, and professional. He also responds quickly to…read moremy messages for questions or concerns. Service was prompt and installation went smoothly. I think the installer's name was Justin. I have always had water softeners, and used Culligan. They have never let me down, and this time was the same. My boyfriend doesn't enjoy the soft water, but sometimes it's not all about him. Thanks Culligan

The installation is fine. The customer service after installation is abhorrent. The manager in the…read moreoffice is rude and condescending. The service calls take 10-14 days so if you have a problem call to setup immediately or you will be waiting a long time for service. Day of service Is old school where they give you a 4 hour window. They will not text when they are on their way. If you have a choice, choose another company. They closed their office in St John and moved everything to Merrilville. The bill they sent for service was wrong. They also charged $5.00 to send me the bill calling it paper processing. They did not honor what the salesman told us about service call fees. Wish I would have went with Eenigenberg water as in my prior house.