How does one adequately express, in words, such heartfelt gratitude for a service received that rose above such words as excellent, personable, attentive, fast, friendly, informative and fair priced?
Such words are just not expressive enough considering the "above and beyond" service I received from Pure Tek Air.
From that very first call for "Help!", and on a Sunday afternoon no less, Erica whose need to please is born of compassion along with a good measure of patience thrown in, did all she could to get a service team out here that very day, and kept me posted of the progress she was making every step of the way.
Being mid July that always brings with it high temperatures and strained air conditioners, no techs were available but come Monday Justin and James (I hope I got your names right, guys) arrived full of as much friendliness as they were expertise in the field and set to work doing what they could to bring relief to myself and more importantly my multiple disabled cardiac and Autistic son who has little tolerance, medically, for such heat and high humidity.
Unfortunately, as was both shown and explained to me by another truly remarkable man, in a supervisory position who'd come and whose name I wish I could cite, the entire central unit was completely FRIED and would have to be replaced!
As such are the things we elderly and recently widowed struggling our way through on fixed incomes dread hearing and I most certainly expected to be quoted a price that would put me in deep debt from here to Kingdom come, having heard many a nightmarish tale from neighboring friends how much they'd had to pay and how long they'd had to wait, one still in waiting even after more than two weeks, but I was wrong. -). I can afford this brand new and better central air unit and for tha I thank not only Pure Tek Air but my son, Carey, who referred Pure Tek to me, and who also sings their praises for a job they'd done for him beyond well done! They'd replaced his entire unit a few years back, and what surprised me was that I'm paying no more now than my son paid back then.
Go figure.
Thank you Pure Tek Air, for always going above and beyond! read more