After writing multiple emails to request my refund almost a month ago, she has not replied. I reached out to multiple of her emails and she still will not respond. I sent one last email 2 days ago and she continues to IGNORE. Therefore, I am taking this onto the small claims court. Like the other victims of her, this is hours of time wasted on her but I am not just letting her get away with $1200 and continue to have others become victims. BE AWARE OF THIS BUSINESS AND THE OWNER. UPDATE: Owner responded under this comment claiming that she does not offer refunds and that it was stated in her studio policy. For us THERE WAS NO STUDIO POLICY SHOWN AND WE DID NOT SIGN ANYTHING. We were also not gone for a month, she did not notify us of her absence so we waited outside over 10 minutes for class and then emailed her to ask why she didn't show up. The week after was the holidays so my girls had winter break for two weeks. However, I told her exactly when we will resume in which she did not disagree with and then when we showed up on 1/6, she doubled booked. I will not be backing up on this because she promised a refund. read more

As multiple victims reached out to me asking if I got refund from Pure Pilates yet. Plus getting harrased by the Pilates Owner Jacqueline, I decided to write an update. CLASS get last min CANCELLED WITHOUT NOTICE 4 TIMES in a roll. After 10 months of effort, complaining to Local police, Langham hotel and Better Business Bureau, Apple Pay......nothing works. I still have got my money back. it's $840 plus hours wasted on this matter. I think Yelp may be the only Chanel to help others to avoid what we went thru. Jacqueline kept asking me to remove this review in exchange she will refund me. She also send harassing messages calling me crazy A$$, insane, "how can you getting married". Very toxic process throughout this 10 months. I guess she was able to get other bad review removed this way. I was temped before but now I rather just leave the review here to prevent more victims. please see below pics for her harassing messages. Last, if you guys still want to try this place out, please DO NOT PAY by Cash, Apple Pay, Venmo or Zelle. They won't refund you the charge even if you dont get the service. Use Credit Card or thru mind body app if you must. Jacqueline will tell you the app doesn't work and mess up her class which is not true. Good Luck yelpers. read more

I have been attending private classes with Jaqueline for a year and a half. She is master of her talent and able to guide you through different Pilates sequences depending on your needs. Jaqueline is communicative with scheduling, She confirms appointments and allows flexibility on days and times throughout the week. She motivates you through the process and her intentions are to help you obtain your very own fitness goals. The studio is clean and quaint with accessible parking. Thank you Jacqueline I'm so glad I found you. You are truly a gem! read more

Jacqueline is definable a wonderful coach. She's very experienced and knowledgeable, found out my problem by just looking at the posture. Her lesson is customized for individual needs, I felt stronger core after a few classes. She's patient, gentle and professional. Every class is a valuable learning opportunity with her. read more

I've been going to Pure Pilates for 6 months now. I started when it was at the Langham, and have since relocated to the Foothill blvd location. I LOVE the new workout space. It's a light filled loft, very private and zen. Easy parking. I've been working out with a personal trainer for 13 years, 3-4 times per week. I added Jacqueline and the Pilates sessions to that (2x per week) and WOW I have to say that my body feels so much stronger and I can see the changes in my posture and flexibility. Before going to Jacqueline I had never even tried Pilates. I felt intimidated. I'm definitely not bendy, and have a bit more weight on me than the typical pilates student. So, if you're like me and feel a bit self concious to try it, please reach out to Jacquie. She is very nurturing and guides you through every step to help you meet your goals. read more

Very disappointed. I arrived 10 minutes prior to my 10:00 am scheduled appointment with Jacqueline this past Saturday 6/12. I left two voicemails and left after waiting 30 minutes. Still no call back. read more

I just had my very first Pilates session with Jacquie, she is amazing and kind, and the environment was stunning. Very highly recommended. I already booked with her my second session, I'm going to be a regular. read more

ALL YELPERS ALERT: This instructor constantly canceled scheduled class (5 weeks in a row) and is full of lies. She always tells you to buy package in advance and after that, starts giving out all kinds of excuses ( many times her son being sick, husband out of town or car problem. Please refer to other Yelpers' text pictures too) to cancel class. It breaks my heart to see a mother lie about her son being sick, but apparently she used this same excuse on many of her clients. I actually believed her many times until I saw other Yelpers comments. I suspect that her business model is to keep luring new clients in and use the first couple class to persuade new clients to buy packages in advance ( 10 or 20 classes). After this, she would start her canceling-class trick. Based on other yelper's experience, it seems like she would also promise refund but will never refund when she cancel classes many times in a row. Please be careful. read more

BUYER BEWARE!!! I would give 0 stars if it was possible. I originally contacted Jacqueline in November 2022 to inquire about her services. She mentioned that the earliest classes she offered were 6am. Which is exactly what I was looking for because I wanted to work out before work. I paid for 20 sessions in cash (which I guess is my fault, but she seemed trustworthy). She stated that she would give me a receipt the next she saw me. After that I kept requesting the receipt numerous times but was never given one. She always had an excuse as to why she couldn't provide me with one. Either her husband/boyfriend was going to make the invoice but hadn't had a chance or she forgot it and she would email it, but then I never got anything. Then when I would try to schedule the early sessions with her she would either not show up or send me a text saying that she didn't sleep well the night before and she would Comp me or reschedule. This often happened while I was already on my way to the studio. I have asked for a refund for the remaining sessions on multiple occasions because it seems our schedules are not compatible. She refuses to refund me the money, and every time that I make a new appointment she cancels on me with very little notice. She is absolutely unprofessional and I would not recommend her. read more

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Updated: Jacqueline texted me back and set up my appointments with Sacha

Pros: - Words cannot explain how beautiful this studio is. - The equipments were top-notch. - I was staying at hotel only long enough to attend 1 reformer group class with Kat. It was a great class. Kat was a fun teacher. - The max number of students is 3 so there was a lot of attention on each individual. - Very reasonable pricing Cons: None Pilates is such an intense practice, but a very rewarding one. And it doesn't get any better having my practice at Pure Pilates. I will definitely come back and recommend checking out this studio when you are in the area. read more

Jacquie is magical. I love her and her classes. She guides you through a wonderful workout and is warm and encouraging along the way. The Langham is absolutely stunning and her studio is gorgeous.. the entire experience feels​ fantastic. I highly recommend classes here. read more

I recently booked a private Pilates session with Jacqueline and I loved it! The parking was easy and the studio was a short walk from the hotel entrance. I wasn't sure what to expect because I'd never been to this studio and I was pleasantly surprised! The studio is elegant and intimate. I've taken many Pilates classes over the years and I found Jacqueline to be not only incredibly knowledgeable but a pleasure to work with. She was able to challenge me in ways other private instructors have not. I had the best work out! I walked away with some new techniques to add to my routine. I highly recommend working with Pure Pilates if you live close by or are a guest at the hotel. You will not be disappointed. read more

I've been working with Jacquie for a year and love going to her studio! She is a wonderful instructor and can work with clients of all experience and fitness levels. When I started, I was totally new and Jacquie helped explain everything along the way - it never felt intimidating. Her positive attitude and encouragement is ever present and she has a great, wholistic approach. The best thing about the this studio is the very small, intimate class size. You are guaranteed to get the attention you need and won't feel lost like you might in a bigger class. All of the other clients I've been in classes with have been really nice - her studio definitely attracts great people! Part of what brought me to Pilates was a lower back injury. I threw my back out and could hardly walk for several weeks a few years back. The doctor diagnosed me with a bad L5 disc and recommended I try Pilates to strengthen my core and improve my back problems. After that incident, I proceeded to throw my back out a few more times and it felt like a chronic problem I would just have to live with. I finally decided to give Pilates a try and it has made all the difference! I feel so much stronger and I have not had back issues since! It really is amazing what Pilates can do for your body. In addition to core strength, I never felt like I had much upper body strength. Now, I can really see more definition in my arms and everything feels like it has tightened up. My husband also really enjoys coming and it has been fun to come together on the weekends! He does more of a cross-fit style workout during the week and he feels like this is a great compliment to his workout routine. He has been pleased by what a good workout you can get and how it targets and stretches your whole body. Being busy professionals, we find that we spend a lot of time sitting at a desk and Jacquie always incorporates a lot of stretching that our bodies really need. Last, but not least, the studio is beautiful! Who wouldn't want to work out here?!?! It's such a pleasant place to come, tucked into a private corner of the Langham Carriage House. I always park on Oak Knoll (just south of the hotel entrance) and walk over to the studio. It's almost the same walk distance as the valet and it's free! I've never had trouble getting parking there, so don't let that deter you from trying this place out. Thank you Jacquie for your amazing work! We appreciate all you do! read more

I have been attending Jacquie's classes for almost a year and have been to several different Pilates studios and teachers during that time as well. Jacquie is one of the best. She has been teaching Pilates for a long time and is very knowledgeable. She is a great beginner teacher because she is very patient and understanding. At the same time, once you know what you are doing, she will challenge you and you will get a good whole body workout. Her private lessons are really good as well since she will customize the class for you whether you want to recover from an injury or focus on a certain part of your body. Classes only have a maximum of three people so you are always guaranteed her attention and all the students who go to this studio are really nice. Pure Pilates is located at The Langham, but is privately owned and located next to the gym. There is ample street parking and the studio itself is clean, elegant, and inviting. I encourage you to give Pure Pilates a try. You won't regret it! read more

I first discovered Pure Pilates when I walked past it to go to The Langham Huntington Hotel's spa and immediately I noticed the stunning space and called to book an appointment. Since moving to Pasadena from downtown los angeles a few years ago, I'd been trying to find a new pilates studio as it was too far to commute regularly to downtown just for a fitness class. I absolutely loved my first session with Jacqueline--she is such a great instructor and I love that her classes are very small that they're like private lessons so you get individualized attention! You can also books duo classes or privates, and her studio is beautiful and a lovely space for taking a reformer class. Her equipment is top of the line and she makes sure that you're comfortable while at the same time, challenging your body and expanding your range of motion. I felt much tighter and toned after one class, and I already signed up for more! I also love how her studio is located at one of the most beautiful places in town: The Langham Hotel! She's also conveniently located next to the spa, so you can always get a massage or hit the hot tub before or after your workout. So glad I found Pure Pilates and am excited to have this as my regular go-to! read more

My prior wonderful experiences with Langham and its delightful personnel brought me to this Pilates studio. I thought this studio, located on the Langham hotel's premises, was operated by the Langham. Langham has since informed me that it does not operate the studio, and that the studio was operated by a third party vendor, a Ms. Potter of Pure Pilates. I informed Potter I was interested in group sessions when I first contacted her. She represented she gave two-person sessions. I specifically asked if I needed to find a second person. She said that the studio would assemble the group; we scheduled a session. I agreed to Potter's time changes on two occasions to accommodate her other client's private session time changes. She insisted I pay in advance for a series of duo sessions, by Zelle only. After inducing me to purchase a series of sessions, she cancelled three times during a seven-day period, with different excuses. (Potter's cancellations were consistent with another Yelp reviewer who reported that she used an emergency excuse, after a no-show.) After two sessions, Potter informed me for the first time that she was not interested in duo/group sessions, which she induced me to purchase in advance just days before. Despite my repeated requests, she refused to call me after I had paid in advance for the sessions. I've never left a bad Yelp review. Below are details of my experiences. My flexibility, understanding, and generosity of spirit were exploited by Potter, until she filled her empty time slot. On the first scheduled session, a Monday, Potter did not show. When I texted her fifteen minutes after my session start time, she said she had a flat tire. She asked me to come the next day for a free session. I empathized with her flat tire explanation, and declined the free session. The next day, a Tuesday, I received a private session because the other person did not show. During the session, Potter was professional and pleasant. After my first session, she asked me to buy 10 group/duo sessions by Zelle because her credit card machine was not "up". She offered no explanation why she could not simply turn on the credit card machine. I was uncomfortable with paying for sessions in advance by Zelle, as I would not have any recourse if she did not honor the sessions. She stated, "You can trust me." I reiterated my preference for paying in advance by credit card, or paying cash after each session. She then proposed I purchase by Zelle five duo sessions, for a 20% discount. I was still reluctant to Zelle in advance, but relented as a compromise, informing her I intended to use the duo sessions within a week. I received a private second session on Wednesday because the other person did not show. My next scheduled session was Friday. Potter texted less than 20 minutes before my Friday session that she was unavailable because she had a sinus infection and was unwell. I again empathized, wished her a speedy recovery, and rescheduled our session for Monday morning. Given her unreliability, I texted her Sunday evening to confirm our early Monday morning session. She said she was unavailable Monday without offering any explanation. I asked her to call me Monday. She refused to call, and texted me Monday stating that she was only available on Wednesday for our session that week. I agreed to Wednesday and expressed my concern that within a seven-day period she cancelled three times at the last minute: one was fifteen minutes after the session start time; one was 20 minutes before the session; and one was 10 hours before the session, and only when I sought confirmation. She eventually admitted that she was no longer interested in group/duo sessions, as they were not profitable, and suggested I seek out other studios. To add further insult to injury, she said she no longer validated parking and asked that I seek residential street parking and walk. I asked for a refund for three sessions, and after two requests, she Zelle-d me the refund. She never called me. She later revealed that she had secured a private session for my early morning time slot. In retrospect, Potter induced me to pay upfront for a series of group sessions, which I'm not sure she ever intended to fully honor. She should have been upfront that she was only interested in giving private sessions, and not cancel last minute as if my time did not matter. Had she bothered to call me back, she would have discovered I had a friend for the duo class, and I would have considered private sessions. Because she was so unreliable, and had been so disrespectful of my time, I would never recommend Potter's services to a friend! I hope Langham's management appropriately enforces its professionalism, reliability, and service centered reputation on all who operate on its premises. Poor treatment by third party vendors operating on Langham's premises tarnish its image. read more

I am so happy there is a beautiful Pilates studio right by my house in San Marino. Ive been practicing Pilates for 17 years and Jacquie is by far is the BEST instructor. Jacquie is well informed with beginner to advanced practices. She challenges my body to work hard and gets every muscles working in my body. I've never been happier with my physical appearance - my butt, arms, legs, abs, and back are so fit. As a mother of 2 young boys, I feel healthy and can keep up with them all day. Thank you Jaquie for your expertise and time. read more

I had my first Pilates lesson today at the beautiful Langham hotel with the super nice and professional instructor Jacquie. I was so impressed to have the lesson there. The studio is very clean, beautiful and quiet. Thank you so much for Jacquie's help and instruction for the entire lesson. Jacquie is very nice, patient and professional. She kept checking on me and see if I am ok with the positions because I had injury on my shoulder before. I am so glad that I started my Pilates journey there. Thank you Jacquie and see you again soon read more

This is truly one of the most beautiful studios! I have had the pleasure to work with several of the team members including Jacquie, the owner, and I have always received consistent, top-notch instruction. At the start of each class I am asked about injuries, how I'm feeling, and if I need to work in any specific areas. I appreciate this level of attention to my needs. Also, the team does a great job of explaining the moves and demonstrating if necessary. The group class is really like semi-private class because there's availability for three people. The studio offers validation for parking, but there is street parking available also. The prices are reasonable for such a luxurious location and with the spa next door, you really have all that you need there! read more

I am in my 60s and I had heard that Pilates is great for older people, but it seemed so intimidating. It took me a while to jump in, but I am so glad I did and that I did it with Jacquie and Kim. They are both wonderful teachers who instantly made me comfortable with the machines and with my ability to do this. I have been at it for a couple of months and I feel so much better. I notice my posture, strength and flexibility are all much improved. The classes are small - no more than three people, so you you get a lot of individual attention, which is very important if you want to get the most out of your session. I am so grateful that I am doing this, and that I am doing at Pure Pilates! read more

I have been doing pilates with Jacquie for close to 2 years now and cannot recommend her highly enough. I was new to pilates when I started and somewhat intimidated by the whole process, but Jacquie helped to ease me into using the reformer and really helped me understand the pilates philosophy. She is highly skilled in her craft and has such a calming demeanor. What I love also is that each class feels like a new experience as she helps to focus on your concerns and problem areas with every workout. No two classes are ever the same. Her new studio right next to the Chuan Spa at the Langham Hotel is really beautiful and serene. Also, with 3 reformers, even with a full class, you get a semi private lesson. Parking is either validated valet or street parking on Oak Knoll. So super easy. Prices are very reasonable and there are discounts when you buy a package of 5 or 10 sessions. So whether you are new to pilates or an expert, Jacquie can definitely address all your pilates needs. Afterwards you can always go relax at the spa (they give discounted day passes during the week day if you tell them you are a pilates student) or grab a bite at The Langham. read more

I can't emphatically recommend Jacquie enough ... she is an incredible instructor as well as the kindest, sweetest and most encouraging human being you could hope to meet. I was pretty out of shape when I started working with her and she has a way of imbuing you with confidence without you even realizing it. Her gentle motivation has led to me falling back in love with pilates and feeling more and more confident about pushing myself. I'm seeing results but also enjoying my workouts (I have never been one to "enjoy" working out!). Her resume is chock full of A-list celebrities that she's trained, so we are lucky that she's opened this gorgeous private studio for classes. The new studio truly is beautiful and zen ... much like Jacquie! Whether you are a beginner or advanced, young or old ... don't hesitate to book here. You'll be so grateful you did! read more

We love Pure Pilates! My mom, sisters and I have been coming for a private setting workout with Jacquie and we always walk away feeling stronger! She's so great at customizing the workout to how we feel and what we want to focus on. I've taken other Pilates workouts but her studio is the best because there are only three of you in the class so she really can tailor it to your needs, and it's tough which I love! Plus, the setting couldn't be more beautiful at The Langham Hotel! read more

Jackie is such an amazing instructor! Such a caring person and really made me and wife feel at home during our first visit. The studio is absolutely gorgeous as well!! Class A establishment!! read more

Jacqueline is an amazing Pilates instructor. If I could give her 10 I would ! She is keen to understand what your goals are, then addresses your needs for injuries or areas that need extra work. I have had nine back surgeries and I have been able to gain strength, flexibility, mobility and even a little weight loss in the six months I've been seeing Jacqueline. Using the Cadillac machine and reformer Pilates machine is the only way to go! Especially if you want to lengthen your muscles and gain flexibility and mobility, and balance. I also have fibromyalgia and this has helped ease some of my pain as well.I've been able to find much pain relief from my lower back problems with Jacquie's techniques. She spends quality time developing a workout that improves your body from the inside out! I feel better than I ever have, and I'm in my 40's! read more

I feel privileged and more than happy to have found Pure Pilates, a beautiful and peaceful place to practice Pilates and or in my case to recover from an injury. The focused intention to a speedy recovery from the teachers, their kindness, patience and detailed attention to fundamentals makes your recovery not only possible but pleasant and hopeful . Again, I feel privileged to have found Pure Pilates. I Pure Pilates . read more

I have been training with Jacquie for 2 years. She is professional, kind and knowledgeable, not only with Pilates, with a holistic lifestyle. Probably why she is so beautiful herself. She WILL change the shape of your body! Her studio is at the Langham Hotel. Jacquie has top of the line equipment. Her space has beautiful light and is very zen. It is such a pleasure to workout at this beautiful studio. read more

My husband and I have been taking Pilates classes with Jacquie for about a year and enjoy her classes immensely. Her studio is beautiful and the small class size allows her to individualize the sessions for your experience level and adjust the exercises to accommodate any problem areas. She is very knowledgeable and patient and makes each workout doable but challenging. The setting on the grounds of the Langham is beautiful and peaceful, with ample parking on the street or valet. We have both noticed significant progress over the months and look forward to continuing the fitness journey with Jacquie. We have also taken classes with Jacquie's other instructors - Sophia and Kat. Both are also excellent and each brings their own approach that results in new and challenging exercise sessions. read more

I had been searching for a Pilates studio for about two months. Coincidentally, after receiving a massage at Chaun spa in the Langham i came across this little gem. I was welcomed by a sweet young woman Jacqueline, who was incredibly knowledgeable and kind to educate me on the benefits of Pilates. I was instantly drawn, by how knowledgeable and kind she was. I did not feel pressured at all to sign up, instead she motivated me to want to sign up and get started. Ten minutes later i was signed up and have been attending for the last three weeks. Best decision i have ever made. Every week i look forward in attending classes. Not only is the studio MAGICAL, but the service and workout you receive is beyond any expectation. Thanks again Jacqueline, for offering a great studio! read more

Pure Pilates Pasadena - Pilates Near Me - Pasadena, California

I've been taking classes here for over two years and am very happy with the personalized approach. Before Covid I was taking group classes and loved those. Great energy in the room (calm and supportive partners). And since reopening I've switched to privates which are also incredible. Jacque is an excellent instructor who always makes sure I get a great workout but also is very attuned to how my body is doing and where it might need a little extra work. Love the environment of the studio as well - it's gorgeous and very clean. read more

I had been doing Pilates for years and when I moved to the Glendale/Pasadena area, I was very concerned that I will not be able to find a Pilates Instructor. I had numerous Pilates Instructors before Jacquie, but once I met her, I stuck with her for over 2 years since she is the best Pilates Instructor I ever had. I have an herniated disc and Jacquie is the only Pilates Instructor I can trust. She truly helped rehabilitate me and help change the shape of my body. Jacquie is the sweetest and caring person. She listens to you and customizes the Reformer workout for you. The studio is at The Langham Hotel (formerly the Ritz Carlton of Pasadena). Her studio beautiful and it is such a pleasure doing a workout since it has a peaceful environment. I highly recommend Jacquie! read more

Gorgeous studio with very small, personalized group reformer classes, and teachers that are paying attention to your body's needs. Most pilates studios lately seem to be hybrids that only care about cardio and global muscles, but zero about form. So finding Pure Pilates was a breakthrough. Classes are challenging (esp Kat's) but my body (my back!) feels amazing--thanks largely to Jacquie and her comprehensive physiological knowledge (and dance background). Complete gem of a studio! read more

This is in response to SC. I've been taking private lessons from Jacqui for almost 2 years (minus Covid). I think SC might not understand how Pilates sessions work. You pay upfront for a block of lessons. This is the case in any private/semi-private Pilates studio. Pure Pilates is not a large group, walk-in type of studio. Jacqui has never 'forced' me to purchase her classes and always informs me of any discounts she may be running at any given time. She could just continue to charge me for private lessons at her standard rate and not offer specials. But she does. Also, I have never once had a problem with using a credit card to pay for my sessions. As for missing appointments or calling at the last minute, that has happened, but we always work it out. It sometimes happens on my end too. Most importantly, Jacqui is VERY good at her job. Knows the body well and has a keen sense of what my body needs. She tailors each session for those specific needs. I hope the Langham knows what an expert teacher they currently have with Jacqui and will seriously consider the many positive reviews over this one disgruntled person who doesn't seem to know how specialized, private studios operate. read more

I met Jacquie about a year ago, when I decided to try Pilates for the first time. Jacquie is a sweet, amazing instructor who is highly skilled at meeting each person's needs and helping them achieve their fitness goals. Since I have been working with Jacquie, I am stronger, more flexible, and have much better balance. Jacquie is encouraging and patient. She fully explains the benefits and objectives of each part of the workout. I love how Jacquie incorporates variations and new equipment/movements into each workout, so that no two sessions are the same. Jacquie intuitively adapts exercises to the needs of each class member, concentrating on areas of need and suggesting ways to extend the challenge of a workout. If you are considering Pilates for the first time, or want to try out a new studio, I give Jacquie my highest recommendations. Inside her beautiful studio on the grounds of the Langham Hotel and with Jacquie's expert guidance, you will not regret it. read more

This place is fantastic. Just had my first class with Kat and I loved her. After a 14 year Pilates hiatus she made it easy. The workout was not easy but I pushed through and now I feel accomplished and ready for more!!! Glad I found this place. read more

Not only was the duo class amazing, but the studio is just adorable (I'm such a sucker for aesthetics) She was really good about adjusting everything to our abilities and needs, while still make it feel like we were taking the class together. Highly recommend!! read more

Jackie at Pure Pilates Pasadena is an awesome teacher. She helped me bounce back from a major injury that I had. If it wasn't for her teaching and working with me I would not be in as good a shape as I am now. She is so knowledgable and really teaches you how to do pilates correctly. You cannot go wrong with her. read more

Best studio in town! Pilates is my healthy addiction. You will see results if you do it 2-3 times a week. Amazing instructor!

I used to attend Pilates group classes at other studios and found it quite overwhelming. One day I found Pure Pilates through their Instagram account and decided to give it a try. What a great find! Their studio is beautiful and clean, equipments are well kept. Jacquie and Crissy are very knowledgeable and super friendly. They guided me through each exercise and explained everything patiently. I can't wait for my next class! read more