You know, I've been here on multiple occasions and their team does an exceptional job with foot massages. If it was just the massage I was rating, I'd give five stars.
But the business side here seriously needs work. A few notable issues:
* Their card fee far outstrips the actual surcharge they incur per transaction, so expect their prices to be short 5-10 or so from what's posted.
* I arrived at 8:26 expecting I could get a massage through 9:30, but the desk agent indicated they close at 9 now, and refused to do a half hour massage that would finish before 9pm despite the therapist waiting to do one.
* They routinely guilt people into tipping -- don't get me wrong, 15-20% is appropriate, but as I've seen a number of times, if someone tips less than that amount, they'll ask you if something was wrong with the massage. I saw one lady dig up extra cash to tip more after the desk agent queried about the tip. This is a terrible practice.
* Edit: adding a fourth, also around tipping. Their minimum tip via credit is 20% unless you want to embarrass yourself and customize the tip for a number that's less than that, and the tip also factors in the credit card fee rather than the raw price. Found this out after going back the next day to get the massage I wanted to get the day I wrote the review, and while the massage actually helped alleviate overuse pain in my feet, the 20% minimum tip offset my willingness to bump up this review a notch.
Their massages? Flawless. Five stars if I could. But I have to dock 3 for my past experiences over the last few massages I've had here.
I'm willing to put up with it, but others probably won't, and the business should at least be aware so they have an opportunity to address any issues.
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One last thing: how are you a foot massage place without a shoe horn to help people put their feet back into their shoes? read more