So it took me a while to get access to Adelaide (Boucher and Lisburn reviews seem sooo long ago!).
I'm starting to think PureGym is the Ryanair of gyms. Not that they charge you for every additional thing they can, but just in customers not being even close to their top priority.
The first annoying thing, which happens across PureGyms, is the difference in equipment - for example, this gym doesn't have a hack-squat machine, or the leg press machine you lie on, yet it has a lateral raise machine that others don't. The inconsistencies across these gyms are annoying.
If you go to the ground floor studio, they don't have the timetable of classes for the week - they have the timetable for Friday classes (it wasn't a Friday when I was there), and a load of unnecessary pictures of food, which is really useful when I'm trying to find out when the next circuits class is.
But here's the worst. A PT with a client was using a machine - let's call it Machine A. A customer (I can include a link if PureGym managers don't know what those are) goes to use a machine beside it - we'll call it Machine B. The PT tells the customer she (the PT) is using Machine B. Her client is working on Machine A, so the PT isn't using Machine B - she's hogging two machines, meaning no-one can use the second machine because her customer will be going on to it at some stage. It's bad enough when inconsiderate customers try to pull this stunt (FYI you should tell any such customer that they are not using the machine as they can't use two at once, so you're using the machine), but when PTs do it it's ridiculous.
You see, the problem arises because most people think PTs are employees when, in fact, PTs see themselves as self-employed and, therefore, feel they have the run of the gym. Remember, PTs give 15 hours to the gym (taking classes, performing daily tasks, etc.) and this is their 'rent' paid, enabling them to keep all of the money they get from PT sessions. The point is, the client they are training is their customer, whereas you are just a PureGym customer.
As with Boucher and Lisburn, it is ineffective management that causes these problems. read more