I would not recommend anybody do business with this company. I enclosed a check with the signed contract on 10/5/11. The total cost for the job was $3235.00 and $2000.00 needed to be paid in cash before the work would be scheduled. The check arrived on 10/8/11 and was in Jeremy Allen's (owner of the company) account on 10//11/11. He emailed to say he's coming to do the work on 10/19 or 10/20 depending on when he finished a job ahead of mine. On the 10/19 I received an email saying he was coming the following week on 10/26 without an explanation for the delay. Then I received a second email on 10/20 asking if he could come Mon or Tues (10/24 or 25) I replied that either day was fine and to let me know because we (including pets) had to be out of the house while they worked in the cellar. I never received word of which day. On 10/25 he emailed to say he was coming on 10/26. I sent back an email asking to be refunded my deposit and to cancel the work. His contract did not specify that the refund was non refundable and I felt I had let him hold my money long enough and was more than patient with his late start on the job. He said he wouldn't refund any part of the deposit so I agreed to have him come to do the job. He gets started late in the day and works late which is inconvenient for normal working people. His contract specified that moldy items in the basement will be bagged in black plastic bags to be removed. Nothing was bagged and everything was taken outside through my kitchen. After the job was completed I got an email on 11/1 saying his wife would come back to take air samples to ensure the mold was gone. It was several days later that she actually showed up and she also was paid the remaining $1235.00 for the job. I contacted Jeremy Allen to ask him to come back to fix the plastic sheeting that was obstructing my sump pump. He said they didn't touch it. I have pictures to show that they did touch it and they also put sheeting and duct tape on it making it inoperable. I didn't ask him to replace or fix my sump pump, just to correct what they didn't do right. He refused. If you want to have a lot of money tied up while you wait for your job to get done, and you like dealing with surly individuals when you make a reasonable request and all you care about is your mold being gone but don't care if the work performed that is supposed to keep mold from returning is done sloppily, then call Jeremy Allen at Pure Energy Pro. If that's not the kind of service you want, then don't call him! read more
