A denture made late 2019 did not line up with bottom teeth so I could only chew with 2 teeth, the…read moreaesthetic of the top lip was totally changed, and it moved when I spoke, let alone ate. After much back and forth they agreed to redo it. Then Covid came and the office closed. I left messages that were not returned, and once they opened again, I repeatedly called only to have my messages again not returned. I could not wear the denture and had to resort to one that was 10 years old. I still have one more year beofore I qualify for new coverage, so needless to say I'm stuck and more than disappointed. I don't see the person who did these on the list of staff so hopefully new patients will have better luck.

I was in dire need of a new full set of dentures. I went in for a consultation and Christina was…read moreamazing! She was able to do the first set of impressions the same day which saved making an extra appointment. I just received my new dentures and I can't believe how comfortable they are already. Was fully expecting some sore spots, etc. Christina expained everything she was going to do, if I had questions or concerns. I highly recommend Christina!!

Hands down, my favourite Dentist. And that is something I never imagined saying. Dr. Kanwar has…read morebeen my Dentist now for many years. I've sent him relatives and friends and everyone thanks me for it. Clinic itself is modern, high tech - massaging chairs and TV's at every angle. The Hygienist staff are the best with teeth cleanings. Lori, who I always see, has such great attention to detail. Dr. Kanwar really cares about this patients. He makes procedures feel easy; no pain factor is a plus. I fell asleep once while getting a filling; is how comfortable and relaxed I felt.

Dr. Kanwar is as stellar as a person as he is as a dentist. He is extremely knowledgeable across…read moreall areas of the art of dentistry including complications with matters ranging from root canals to jaw issues. Dr. Kanwar is well connected to specialists across fields and his staff are thus able to ensure timely referrals are in place. His staff of technicians and front receptionists are always cordial, and work as a team with him to ensure all patients receive the best care within the office's capabilities. I would highly recommend, and in fact always in real time recommend, Dr Kanwar to anyone I meet regardless of whether they have their own family dentist; I refer his office to co- professionals, other practitioners in the wider treatment/ medical field, friends, and community personnel. The fact that appointments with him fill quickly speaks to the demand for his expertise. If you are a person who is hesitant about dental visits from your past experiences, I recommend that you give him and his team a try as you'll leave wanting to go back and looking forward to your next appointment! Stellar is an understatement of words but the most descriptive of him as a person and as a professional!

Fantastic staff and very accommodating. Weren't any surprises in terms of billing, everything went…read moresmooth and comfortable. Highly recommend this clinic!

I have been seeing Dr. Yeh at Smiles Dental for YEARS! I usually visit the St. Albert location but…read morehave also needed to visit their emergency dental location on Calgary Trail. I have never had a bad experience when going in for my yearly check up, getting a mouth guard created or for the dental emergency. The staff have always been really pleasant and friendly and even when there was a scheduling mix up, they did their best to accommodate my needs. Dr. Yeh has always been really good about answering any questions I might have about my teeth, procedures and what to expect. I recommend this clinic to people all the time and most of my family have seen Dr. Yeh at one point or another. An extra bonus is that they have clinics in multiple locations (Sherwood Park, Spruce Grove, UofA). We all know going to the dentist isn't exactly a top activity on the fun list but at least the Smiles Dental Group makes it as tolerable and pleasant as possible :)

I had a root canal done at this office, and it was handled so poorly that it caused years of…read moreongoing health issues. After the procedure, I kept going back because something clearly wasn't right. Instead of addressing the problem, they repeatedly prescribed antibiotics and insisted nothing was wrong. Over time, I saw multiple dentists trying to get answers, but no one wanted to take responsibility or properly investigate. (created a ton of fear) I was essentially passed from one office to another with no resolution. Nearly nine years later, I finally found a dentist who took my concerns seriously and referred me to an endodontist. The specialist confirmed that the original root canal had failed they missed a canal. It had been overfilled, which caused a pocket in my jaw that repeatedly became infected. For years, I was dealing with chronic infections, with my mouth flaring up every month or so, and no one acknowledging the real cause. The dentist who performed the procedure claimed to be a specialist, but based on the outcome, the quality of work was unacceptable. This wasn't just a minor issue--it led to long-term damage and significant health complications. I've dealt with chronic inflammation, recurring infections, and even hospital visits due to blood infections that were never properly traced back to the source at the time. I paid for professional care and trusted this office, and after 4 hours in a chair and thousands later in return, I was left dealing with the consequences of a failed procedure that no one would take responsibility for. It took nearly a decade to finally get a clear diagnosis and validation of what I had been experiencing the entire time.(keep in mind I couldn't live on antibiotics either so no medication to heal it or prevent infection or I'd end up immune to them if I did) I would strongly caution others to seek second opinions and ensure they are getting proper care, because my experience here resulted in years of unnecessary pain and avoidable health issues. Also fun fact for anybody getting work done anywhere,did you know your body suffering with constant inflammation and infection, like from failed dental work, ya it could cause blood sugar issues.... The more you know.

I'm very disappointed with my experience at Urban Smile. I brought my son in for an orthodontic…read moreconsultation to get a quote for braces. Our appointment was scheduled for 10:00 a.m., but the doctor didn't see us until almost 10:30. When the doctor finally came, he only looked at my son's teeth for less than a minute and simply said that the teeth were too crooked to fix. That was it -- there are nothing to do. What's worse, they still charged us around $140 for basically doing nothing. I understand consultation fees, but this felt completely unreasonable and unprofessional. We left with no useful information at all. Very disappointing experience -- I would not recommend this clinic to anyone.

Delton Denture Clinic was sold, Gino Borelli has, I am told, retired, and now the place has been…read morerenamed Horizon Denture Center & Implant solutions, with Rick and Veronica being the two denturists running the place. Rick is about the same vintage as Gino was, and both denturists seem competent and efficient. I have continued with Horizon for my annual check-ups, a relining of my dentures, and a repair. I am satisfied so far, although waiting times for my repair and relining seemed little longer than in the old days with Gino, but this could be nothing more than a seasonal thing or individual circumstances. So far, so good however, and I will update again after next year's appointment.

Dr. Borelli and the staff at Delton Denture Clinic are some of the best I have ever encountered. He…read moreis thorough, meticulous and caring and the staff are always friendly and accommodating. Dr. Borelli is extremely patient and will not let you leave until you are totally comfortable with your dentures. If there are any problems whatsoever, he deals with them patiently and kindly. You are not a number, they know you by name and they know your situation. And, most importantly, they care. I also have to mention the actual physical space and how clean, modern and beautiful it is. You are immediately put at ease when you walk in the door. And by the way, our teeth are beautiful! From Jim & Sharan

Very friendly, professional and knowledgeable. I hadn't been to the Dentist in a long time - part…read morefrom fear and embarrassment and I felt very comfortable in their care

Very friendly courteous staff. Very knowledgeable in what they are doing and efficient in carrying…read moreout their responsibilities. Explain every procedure they are doing in a tone of voice old ears can easily hear and understand. Dental care is not something I look forward to but all staff made it as enjoyable as they could. Paying the bill is my least favourite part. But realize there is lots of dollars invested in all the fancy equipment including relaxing videos for the patient to watch while you get the job done. Thank you for your great care and expertise. It is very much appreciated. See you again in six months.

I have been attending the Center for over 20 years and continue to receive excellent proactive…read moretreatment. Dr. Mueller dropped in on a recent Hygiene appointment with Vivian who continues to provide me with up to date education on oral care. Dr. Mueller recommended repair of a number of teeth on my lower jaw that had become eroded and cracked over a period of decades. I booked an appointment and was pleasantly surprised that the repair was completed in less that an hour without local anesthetic. Basically a bit of tooth preparation proceeded application of an epoxy that dried in a matter of minutes. Following testing to ensure proper bite and polishing the procedure was done. I regret that I had not done this procedure years prior as I no longer feel the rough edges of the teeth that had eroded. Dr. Mueller had a chuckle when I confused him(he was wearing a mask and cap) with his son. I was also very impressed with Dr. Muellers' text to me the next day to check if any problems had occurred as a result of the procedure. Thanks to the Dental Center I continue to enjoy the benefits of a high level of oral health.

PLEASE READ BEFOREHAND IF YOU ARE CURRENTLY THINKING ABOUT JOINING THIS DENTAL OFFICE…read moreWhen I first started going here I had family members making appointments then missing them, so using basic problem solving skills I called st. Albert Dental and asked that any appointment that need to be booked please call me and tell me for who, when and the amount. That seems like a simple request honestly, but in 1.5 year going there this was NEVER done, but oddly I could be contacted afterwards to pay. I called and emailed numerous times please please talk to me first (not everything dental is necessary to do right then, some things can wait for extra health spending account to restart, etc), but I had never been contacted about it. Literally 4 or more people at the front desk so short staffed isn't an issue. Fast forward to April and May this year and not shockingly more unauthorized services were made. I asked them who made them and why I wasn't contacted and I was told they aren't sure but it could have been my daughter (who is a minor, but again it shouldn't matter because it is their duty to contact me beforehand for appointments). Super super disorganized and lacking basic communication skills. Now I have opened a complaint for unauthorized charges to my blue cross due to them. This is the first time I have ever seen a dental office that does whatever they want and thinks they never have to speak to the person beforehand. Avoid this disorganized place who can only communicate when they want a bill paid and lets minors authorize dental work. ----------------------------------------------------------------------------------------------------- UPDATE: On August 16, 2024 I received a notice from collections, I sent them the note below as well as 5 screenshots of me asking to PLEASE PLEASE call or email me beforehand with WHAT WORK IS REQUIRED, and PRICE. Something that was never done despite me calling again and again requesting it. (note they blamed other people despite me asking them to contact me directly) UPDATE 2: A few days later I was called (what a novel idea) and Nikki left me a voicemail stating they have accepted some responsibility, but wanted me to accept some too (oddly I am the one that called after every appointment requesting they contact me beforehand with all the information and I was told "next time"). Nikki stated she wanted me to cover some of the bill because the collections agency requires 30-40% of the bill (apparently it is my job to pay collections agency they sent for me as well). Nikki then brought up how I unsubscribed from their texts (yes, their automated texts which don't give me any information as to the cost and what is being done. If these texts are sufficient in their eyes for what I requested, they should all be laid off and their jobs can be replaced by AI and the savings can be passed along to customers by charging lower than the ADA guidelines and not higher like this Dental office does). She also requested that I remove my "very detailed 1 star review from Google" (That's called censorship and it isn't happening. This is just blackmail because they don't want their horrible communication skills shown). She also mentioned that she has a contract I signed stating that if insurance doesn't pay for it, then I have to (yes, this is the same as any contract. If a business completes an agreed upon service, then it is their job to pay for it. This is not authorization for a business to continue to do an infinite amount of work and not bother to contact the person before the work is completed. A dental office is no different.) VOICEMAIL cannot be attached here Update 3: I told the collections agency I will not be paying as it is unauthorized but obviously only caring about the business paying them, they sent it to my credit bureau. But I will be filing a complaint to Equifax/TransUnion. I won't be removing this review because people need to know the horrible practices of this company (I am saving you thousands of $). Something I have never experienced at a Dental office before. Update: I spoke to collections and he asked for proof to authorization on Sept 23. Today Oct 3 they responded (screenshot #6) and i responded to him (screenshot #7).

I've been seeing Dr. Jake for quite some time, and I've had a consistently positive experience. He…read moreis friendly, knowledgeable, and takes the time to explain everything clearly. I highly recommend him to anyone looking for dental care

Very good dentist and staff ...I am not a good patient as get super anxious and the freezing makes…read moreme feel really unwell ...Dr Parmar listened to me and was very understanding and helpful ...stopped when I needed a break...this clinic is all about the patients and the customer service ...they are flexible and willing to help .