The machine is perfectly invaluable. Cleans New York City tap water 'til it tastes like a clear mountain stream from the old days.
But the main thing I wish to note is the people.
First, you can actually call them up and they answer the phone! Holy Moly, remember that? Everyone there has spoken to me as though I were a neighbor, or at least an important customer, even if they had understandable trouble following my meandering questions:)
I'd like to single out Karl, who takes care of servicing.
I had had my Mini CT countertop baby for well over two years when I finally managed to crush the mechanism to tighten the lid; I had been severely (and ignorantly:) over-tightening the top every day for two and a half years when it finally began to protest my treatment.
Spoke to Karl, who diagnosed the problem in a minute over the phone with a little help from a quick pic. He said I could send it to him and he'd fix or replace it. I of course expected to be charged since I had inflicted the damage. But it came back all perfect again-- with a 0.00 dollar invoice!
During those 18 or 19 days without my machine (took USPS a full two weeks to get the lid from NYC to NE), I felt as though I was drinking from the toilet. You need this (100% AMERICAN-MADE) machine, even if you don't know it ;)
My dad used to tell me to make the investment for quality tools: "You don't save money on tools; you spend money on tools-- which will save you money."
Not only was it worth every penny, but has paid for itself several times over by now, saving us the 2 bucks a gallon for commercial distilled water in toxic plastic jugs-- as well as all the time and bother going to the store and carrying gallons of water back to the apt.
God bless Pure & Secure for making an excellent and rather important product, and standing behind it like a good old honest business which makes something that helps people in the most basic and vital way.
Can't say enough, but I think I have. read more
