Very Disappointed - Long-Time Customer
I've been buying ice cream from Purdys for years and always got a proper scoop--until today. I paid nearly $7 for what looked like a child-size portion. When I raised the issue, the manager (Monica) insisted it was part of "new training" to give smaller scoops. No explanation, no adjustment, no care.
This kind of silent downsizing and poor customer service is unacceptable. I won't be coming back--and I'll be letting others know too. read more