First, let me give credit where credit is due:
Pros:
-the laundry was well done.
- The pick up person I did meet was very sweet and polite. I loved when he rang the door bell to let me know he was there. That was a recent change.
Cons:
-pick up dates got mixed up a few times.
-my laundry would sit out in a public area all day where it could be stolen. Pickup time was between 8 am and 5 pm. I was not regularly notified when they were coming or leaving. I missed pickups and was charged $15 because I didn't want my clothes stolen. To adjust to this schedule I started leaving my clothes outside my door overnight so I could sleep.
- At this point I'm under the impression that they are a bit confused, but ultimately do a good job.
-Knowing I wouldn't have money in my account on one of my earlier pickups, I tried to get in touch with someone at Puravida to let them know that I would have money soon, but not that day. I was unable to get someone on the phone. So, I went in person to their location. No one was there and none of the customers could direct me to an employee. The written communications seemed to be copy paste preset bots. I figured they would tell me if it was a problem.
I was wrong.
I got to find out I was wrong when they refused to return my laundry. I did not get a warning that would happen. My laundry just never arrived. I had to reach out to them to find out what happened and why.
THEN I was informed that until payment went through, I would not get my laundry. I wish that I had been informed beforehand so I could have been prepared to be without my laundry for as long as I was, but honestly fair enough if it is clearly communicated as a consequence from the first time a payment is delayed.
My issue is that was the FIRST time I was made aware that late really wasn't okay and it was done passive aggressively rather than with direct communication.
I probably accidentally pissed them off more when I deposited the money needed for the laundry , told them it was there, they waited to process the transaction and by the time they processed it, the money was no longer there.
Should I be more on top of my finances? Yes. That's why I started a second job a week before the shit show. Unfortunately, applications take time as does the first pay check.
- They canceled my service. Fair enough. No money, no service and this time my laundry wasn't held hostage. Live and let live.
EXCEPT: for the very FIRST time I was told that they don't do laundry that has cat pee on it and this was the ONLY reason my account was being suspended for the safety of the employees. My very first batch of laundry had been peed on by my cats months ago and I had never heard a peep about it until this Tuesday May 26th.
Why wasn't I told from the beginning? I am beyond mortified that I have been making hard working folks do something that nasty when it isn't part of their job and it's dangerous.
As I sat on this new information I realized that I had texted before pickup that my cats had peed on the pura vida bag, so it had been picked up, laundered, held hostage over the weekend then returned without me having heard a peep about cat pee being a problem. Are you kidding me?
Am I dumbass for not knowing better? Yes.
Would I have made changes had someone held a conversation with me the FIRST time. You betcha!
- I was shocked. Not that they wouldn't work with me anymore (we were on the same page there) but that I was hearing for the first time that I had been collecting strikes as a customer and I only found out when they decided to take action.
What was their response when I told them these things? That they had told me(so they lied to me), that I had responded to them telling me (so they lied about me to me), gave me the correct number so I could talk on the phone to the person who just lied to me about documented exchanges. Yeah... a phone call without anything recorded or written down with someone who has no interest in retaining my business... sounds super productive.
-In short: This is the first time I ever tried a service like this. Knowing I am a dumbass, I attempted to reach out to an individual. I could not reach anyone and took aloof silence as things being okay.
Therefore I remained blissfully unaware of how much of a dumbass I was being until my clothes were passive aggressively held hostage, and my service was terminated for a reason I had never ever heard of before the termination.
Was I great customer? Hell no! I completely see why they are pissed and don't want to deal with me anymore now that they actually told me.
Would I have done things differently had I had a conversation with someone the first time I did something wrong? Hell yes! And THAT is my main point. read more