I absolutely would recommend these beautiful people to be in trusted with our shitzu Georgie. He is…read moreour baby and has terrible anxiety when is is separated. They work so well with him and call us promptly to pick him up. He looks so precious when he is groomed. Walking around so proud. lol. Can't say enough good things about these people.

Pooch Parlor for baths and grooming. They do an excellent job at a reasonable price.read more

We called with a strange request needing help putting a wild cat in a kennel from cat sitting. The…read morecat was absolutely wild and insanely aggressive we asked so many vets if they could send someone out to help put the cat in the kennel because she was too aggressive. And nobody would help until we called here, Olivia took our call and said they couldn't send someone out but her and another technician would be willing to come during their lunch break to attempt to help us. Which they did, I can not thank Olivia and the other technician enough we didn't get her name but they were both so amazing and got the cat into her kennel in no time , very experienced and passionate about animals , they did it during their only break and without expecting anything in return. Please give them a raise they went above and beyond!

I have had pets for years. I've been to other veterinarians and sat for long periods of time even…read morethough I had an appointment because other people brought their pets in with emergencies. I have taken my dog to Grace Veterinary Clinic for little over a year. When I called the clinic and told them my dog was having respiratory issues and that she had been at the veterinarian emergency room over the weekend, they told me they would not be able to get her in even though I explained to them it was an emergency. As I mentioned earlier, I have had appointments with veterinarians, but had to sit and wait because other people came in with emergencies. To me, them not getting me in my dog needed to be seen is not acceptable. I will never take another pet to Grace Veterinary Clinic and if you love your pet, I suggest nobody else does either.

My family has been coming to West Lake ever since our very first dog. Since then, we've all grown…read moreup, own our own houses, and have multiple dogs. We have always chosen West Lake for our dogs care. So over 20+ years, our family has trusted WestLake with our pets. When I adopted one of my dogs, I got a call 30 minutes before the appointment from a lady frantically asking if I filled out the puppy form yet. I told her I had not because I had the forms that I was going to bring to the visit. I felt she was accusing me of withholding this information and that I immediately needed to stop what I was doing and send those documents right then. I understand the doctor needs to see those records, but 30 minutes before? This couldn't have been figured out a couple days or even a day before? I was talked over while trying to explain myself. I had no problem filling it out, it just made me feel like I was at fault. At this visit my dog got shots, distemper being one of them. They said he would need a booster in 4 weeks. Time slipped away and I forgot to call and make that appointment within 4 weeks. I think it was 5 or 6 weeks when I called again to schedule. The lady told me I would have to start that process over again because it was over the 4 weeks. If I would have known how important it is to have him get those shots exactly 4 weeks apart, I would have scheduled it after the initial vet visit. This costed me another vet bill, plus another tech appointment. I would like to take him to get groomed, but the groomer required him to get ANOTHER booster since the process had to be started over. This costed me another $30 tech visit. It all could have been avoided if I was educated on the importance (from the doctor and staff) that the booster HAD TO BE DONE within 4 weeks. So now my dog is matted on multiple parts of his body and I've had to do an at home scissor job while we wait for grooming. I would advise how important it is WLAH tells their clients to make the booster follow up after the initial visit so they don't forget like I did. To add to this, I work a normal 8-430 Monday-Friday job. I've had to take off work multiple times for these visits because there's no tech appointments after 430/445 unless I beg for a 5 pm appointment. How do most people who have a normal job get appointments at the vet without taking off time from their own job? They are not open on the weekends either! Other vets in town are. The last straw that broke the camels back, or rather, broke our hearts into pieces, happened on Monday. My mom's dog, Rocco needed medical attention urgently. My mom called their office on Monday and was turned away because there was only one vet that day. She had to take him to an outside facility and we found out he had liver cancer that was spread to his spleen and stomach. His stomach was full of blood and he was suffering. We had to put him down. We were absolutely devastated. It puts a bad taste in my mouth that we have trusted and given our hearts to West Lake for all our dogs, only to be turned away when we desperately needed them. A random vet put our beloved Rocco down, but we had no choice. We didn't want him to suffer any longer. When my sister told WLAH about this, they apologized about the news and went on with their day. While our family was in shambles, mourning this loss. I write this to bring some awareness to the care you, the viewer of this post, might receive. I try not to make a fuss about my pets because they are all pretty healthy and we don't require much. But in recent years it seems harder and harder to get great vet care here. I will be taking my furry family elsewhere for vet care and I would do your research on other vet facilities in Springfield to see who can truly accommodate you and your pets needs. Giving 2 stars because they have a piece of my heart for putting down our very first dog and we have been getting care here for over 20 years.

West Lake Animal Clinic is the best, by far, any of the clinic in Springfield. I wouldn't go any…read morelace else. They are very caring people and when it was time to let my fur baby go across the bridge to her rainbow, they were so thoughtful for my feelings and her comfort. By far, THE BEST. When I get ready to pick up my next rescues, they will be who will be taking care of their health and well being.

Very knowledgeable and patient. Listens and doesn't make me feel rushed at my appointment. Staff is…read morevery caring. Would highly recommend!

I took my dog to this vet as an emergency. he was very ill. They took urine only and found that he…read morehad a kidney infection. He was given a shot, which should work in 10 days and then I was to come back for a check up well two days later I called because he was worse not better and asked if they could look at him again and I was told I needed to pay the $112 to bring him in again. he was even worse so I had to call around and find a vet that would see my 11-year-old Shih Tzu and I did find a wonderful veterinarian clinic in Sherman, which I thank them for taking care of my dog. There's no words to thank them.

We love Pawsitivity! Ian, Jess and Mary truly care about the wellbeing of the pets and pet owners…read more We have been going to Pawsitivity for several years and have always been extremely happy with their services and friendliness. Our Schatzi always comes back so handsome. They do fantastic grooming. For anyone looking for quality grooming and quality people definitely try them out!

I have been taking my little Angel Bear Paw Paw to Pawsitivity Dog Grooming for over a year now!…read moreBest place for your friend to get pampered! Jessica, Ian, and Mary are simply "The Best in The Dog Grooming Business!" ! My little friend is always taken care of, and given the best quality care! Pawsitivity Dog Grooming will take care of ALL your dog's grooming needs! Your dog gets an appointment and you know exactly when to pick them up! A Five Star Experience for your "Best Friend!" We Appreciate Pawsitivity Dog Grooming and we are so happy we found you! Thanks for taking care of "My Best Friend!" - Angel Bear Paw Paw's daddy.

I have been taking my dogs to AMC for decades. I have a thing for difficult dogs and they have…read morealways treated them with respect. When I noticed discharge coming from my dog's eye, they were able to get us in the same day on a Friday afternoon!! The techs took their time making friends with a feral dog I adopted and allowed us to do multiple "happy visits" prior to his actual vaccines. They are always kind and patient. We appreciate them!!

We came to this vet having been let down and soaked for 1000's by several others in Decatur and…read moreeven the UofI hospital. Five Star Vet finally gave us the logical and straightforward attention we needed and got our doberman the simple medication he needed to help with his condition and save his life. 10/10 would recommend this vet!!

We brought our puppy Daisy to the puppy class. She was very active the instructor was so helpful…read morein helping us teach her basic commands. We went on and also took obedience classes. Found them to be knowledgeable.

This company will not allow you to register until you speak to them on the phone, no matter how…read moremuch information you provide them. And you will not be put on a waiting list, so you will need to speak to them multiple times. The other communication options they provide you are just a diversion. They may be good at getting the desired response from a dog, but I failed to satisfy them as a human. I was never able to get my puppies enrolled even though I contacted them for the first time on the day I brought my puppies home. If you want a proactive opportunity to bond with your pup before problems have a chance to occur, this is NOT the place for you.

I really thought a lot and loved my older boss who was my vet Dr Boyce however the new lady is very…read moregood and I really like her just as well she tried so much she tried so hard and to save my dog and sometimes you just got to let go I didn't want him to suffer anymore she was very kind to me and I appreciate it so much I still miss my little Worden however I had to do what I had to do ...yes, it broke my heart into..... thanks for being so kind & understanding ...Dr elizabeth, Jason and Marsha and Tara

he killed my Min Pin by giving him 3 medications right on top of his vaccines. I took him to…read moreanother vet that could not understand why the medications where given let alone with his vaccines. My dog died 3 weeks later despite efforts to save him.