Only five stars? Well, I'd like to give 15 to Pupchella. Pupchella was so kind to our dog Max during his last year of life. He was having issues with signals from his spinal cord to his hind legs that made walking difficult. Sometimes he just didn't want to get up for his walks. Cassidy and I decided that he really enjoyed seeing his regular dog walker, but instead of walking him if he didn't stand up, his walker would pat him and offer him water. Cassidy's employees went from dog walkers to hospice workers as Max's issues were terminal. My husband and I are so thankful and grateful that we were able to find Pupchella for when Max was younger and could go on walks and for when he was old and just wanted to be petted. We cannot recommend the compassionate and loving care that Pupchella offers. read more

Pupchella - Dog Walkers Near Me - Framingham, Massachusetts

Terrible company, I recommend staying away from them. First of all they hurt my dog and wouldn't admit it. My dog was limping for a week after they took him for a play group. Another thing is that company owners talk nasty to their employees and humiliate them in front of customers. Poor guys, just find another job. Anything better than this. Last thing is that we never received our house keys back despite multiple requests. As I see in other reviews we are not they first ones not to get their keys back. Be aware and stay away. P.S. Notice how many reviewers have 1,2 or 3 reviews ever. This is screams they are fake. read more

My family has been a Pupchella client for over 3 years. My dog Brody LOVES playgroup and jumps at the chance to spend time boarding with Cassidy. At this point, Cassidy is more like family to us! We are beyond lucky to have found her and her amazing staff. Everyone at Pupchella truly cares for each dog and they consistently go above and beyond (ie. cleaning up a boxes of shredded tissues, being on call to pick up my dog when I went into labor to have my daughter and countless of other situations). Cassidy has built her small business on a solid foundation of quality care, consistency and clear communication all backed by years of experience. There's no one else I trust to care for my fur baby! read more

Cassidy, Ryan and their team are top notch - from the moment we all met, things have been terrific. Whether we are doing a day trip out of state to visit my family for a few hours, or are away overnight, we are always so pleased with the quality of care, the thorough, funny, loving, and AWESOME picture-filled updates at the conclusion of every visit, and their back-end app. Strongly recommended by our two dogs, and their humans! read more

I hired this company to walk my dog. Granted he's a rescue and skittish with new people, I had her come over to meet him so they could get to know one another. She was very nice and came the next week to walk him. I got a text that she didn't get him outside because he was growling at her when she entered the house. I answered her back that I have some good suggestions to how she could overcome that and I was happy to pay her for each visit until it worked. Well, I never heard back from her again...like she fell off the face of the earth. I texted and called and she completely ignored me...very unprofessional! So if you have a dog with any issues, do not call this company! Because of their unprofessionalism I would steer clear of them entirely. A dog walker who doesn't know how to deal with all types of dogs. FAIL!!! Meanwhile my dog loves Burkes Dog Care and Walkers! Brian is the best! read more

Cassidy & her team always go above and beyond with last minute accommodations. They treat my dogs as if they were their own, and are so communicative. 5 stars isn't enough! read more

I wanted to share my experience with this company to caution others who might consider using their services. I urge you to read this entire review. You will be glad you did. Below are the reasons why Pupchella (Cassidy/Owner) does not deserve our business and perhaps yours... 1. Mysterious Facilities- Safety- Business Model: You cannot visit the facility where your dog is for playgroup as she rents out fenced-in yards from private residences. This should be a major red flag, one that I ignored. I did not think much of this until our dog escaped from playgroup, and we received a phone call he was found in another location. The woman who reached out to us did not work for Pupchella, and luckily she called my husband and brought him home to us. Pupchella did not contact us when this happened. Instead, my husband contacted Cassidy (owner) to alert her the dog was brought home by a total stranger. We are so grateful to that kind soul. Pupchella employees take lots of photos of your dog having a great time. Who doesn't like to see pictures of their dog having a good time? I did. I loved it until I realized the impact it had on my dog's safety. I was told there would be no more than 8-10 dogs at the playgroup. Cassidy had a slip of the tongue and told me one day there were 15 dogs. An increased number of dogs, excessive photo-taking, and facilities you cannot visit are not secure. What else don't I know? 2. Vaccines: I was not asked to submit any vaccination records to Pupchella. My dog was adopted from a neighborhood shelter and approximately 2 weeks later, our dog was diagnosed with kennel cough. Vet said it was likely lingering due to life at the shelter. He had to stay out of the playgroup because it is highly contagious. I question how many of Cassidy's clients know that their dog was in the presence of a dog that had kennel cough... 3. Security System- Lack of Competency: Cassidy's team could not figure out how to use our Ring security system. It is pretty intuitive, to be honest. Detailed messages were provided, and I physically showed her employees how to use it on the days I worked remotely. They were also shown how to work the system on our "meet and greet day." The alarm system was frequently set off, and we were disrupted at work, time and time again. The employees often left the house unarmed at the end of their visit. 4. Payment Options: Cassidy offers a few different payment options; cash, check, and PayPal. We paid Cassidy using PayPal. When we did this, we were told not to click goods and services but friends and family. She told us she would receive a fee. I had never used PayPal before and was unaware that WE would be charged a fee when paying her business. Pupchella IS A COMPANY and provides a SERVICE. Cassidy's company should be charged, not the customer. When we went to write Cassidy a check, using the address listed in the invoice, we were told the address was not correct. Her payment options are limited for a reason... 5. Cassidy lacks empathy and is disingenuous. Cassidy speaks poorly of her clients. When my dog escaped from playgroup, she told me she yelled at her employees, saying they were lucky it was our family/dog that escaped instead of rich Sudbury snobs, etc. We have video footage of Cassidy telling her employee to "honestly, disregard everything they say because they are annoying" caught by our Ring security system. "They" being my husband and I. Cassidy fooled me. Little did I know how little she thought of my husband and I and her other clients. I hope you find this information useful when choosing a company to care for your beloved pet. read more

Cassidy and her team are the best! We've been so grateful to have them take care of our pup and keep her company when her family is at work! Pupchella is easy to work with, takes time to get to know the dogs they care for and is outstanding with communication from scheduling to notes post-walk/playgroup/other service. I wouldn't hesitate to recommend them to any doggie parent who is looking for someone to care for their pooch! read more

I wanted to share my interaction with this company as a word of warning to anyone who might consider using them. I was in need of a pet sitter on short notice, and Cassidy was the first service to return my call. She mentioned on the phone three times that she was currently taking a vacation, but still in the area. She told me she could accept the job and wouldn't even need to meet with me first because the job was "just a cat visit," in her words. I asked her, how would I get my house key to you if there is no initial meet-up? This exchange was nothing short of off-putting to me, but I was still open to meeting her. On this same phone call, we agreed that the meeting would take place in two day's time. On the third day, the cat visits would need to start. After we hung up, she emailed me a link to her website registration, and I filled out all the necessary forms. The next day / day before our meeting, I hadn't received any follow up from her, so I called her and left a voicemail asking what time would be good for the meeting, but did not receive any sort of follow up whatsoever. I was left high and dry without a pet sitter 2 days before I needed one, and had to scramble to make an alternative plan. I wasn't even given the courtesy of being told I needed an alternative plan, I was just "ghosted" by Cassidy and left to draw the conclusion myself. I would prize reliability & good communication over all else when selecting a pet sitting service, and my experience with Pupchella was the exact opposite of that. I run a small business of my own, and would never mislead a client that I could accept work if I couldn't. This experience was disturbing to me, and I wouldn't wish it on another pet owner. read more

These folks are amazing. I hired them a few weeks back, Cassidy came by to meet my new puppy and we really hit it off. My husband and I couldn't be more happy. Everyday they come by twice and I get an email with a paragraph of their visit and pictures. It is so reassuring to have them watch our little girl. Thank you for your great care and service. read more

As first time pup parents, my husband and I knew little when it came to dog walking and overall dog care. We found Cassidy and her team online and after speaking with her and Ryan, and seeing how awesome they were with our Duke, we new instantly that we wanted them to work with him and that he would be in great hands. We could not be happier with Pupchella! Cassidy is always available when I have questions about Duke and his behavior and she is really knowledgeable about dogs. He behaves better with her than his own parents! She also works on simple training such as recall and Duke LOVES her. He goes to play group with some of the other pups which is a great way for him to get exercise, be social, and get fresh air/time out of the house. I would trust Cassidy with Duke any day and would HIGHLY recommend her and be a reference to anyone considering Pupchella. read more

I just recently started using Pupchella after my other dog walker could no longer help in my area of town. I have to say, I am so happy I found them! My dogs adore Christina and Cassidy. I have an almost 15 year old Rat terrier mix who is not usually fond of people but she turns into a puppy when Pupchella comes to visit! I also have a 16 month old Chinese Crested who cannot get enough loving, he can be overwhelming sometimes but they still love him to death!! I would highly recommend Pupchella, you will not be disappointed!!! read more

Cassidy and Ryan are two wonderful people who clearly love the animals they work with. Our dog, Max, adores them and all the wonderful canine friends they bring for him to play with each day. I have and will continue to recommend their services to every dog owner I come across. We are so lucky to have met them, and look forward to working with them for many, many, many years to come! read more

Pupchella is awesome! We've interviewed a few dog walkers over the past year and never hired anyone because we didn't feel totally comfortable or the rates were too high. Last month we started using Pupchella and we feel completely at ease with their walkers! For the quality of the visit the prices are more than fair. Our dogs, a goofy boxer with a loud bark, a standoffish mutt who is wary of strangers, and a twelve pound terrier with separation anxiety all adore the attention they get when Pupchella is around. The dogs get exercise, affection, fresh water, and treats and we get peace of mind and an occasional picture of our crew enjoying the fresh air! We never have to worry about our dogs or our house because Cassidy and Ryan are so trustworthy! I can't recommend Pupchella enough, if you want a stress-free experience, this is the place to be! read more

one star say it all. never even made it to my home. just untrustworthy on the phone. attitude like it was an inconvenience.

Ryan and Cassidy are two extraordinary people who truly love and know how to care for animals. I have recently been responsible for the care of someone who quickly became sick and unable to care for her animals. When i called Ryan and Cassidy they came immediately, got the animals to the vet, got them cleaned up and is finding homes for them. Their immediate response to an emergency, their care and sensitivity to both the owners needs and the needs of the pets was utterly extraordinary - they have generous hearts and smart minds. I would entrust my dogs to them in a minute without batting an eyelash and that says everything. You will be very fortunate if they become your dog walks or boarders. You couldn't find better. read more

Cassidy & Ryan are amazing. They are wonderfully devoted to animals and give much love to the doggies they care for and walk. I highly recommend Pupchella!!! read more

I would never recommend this company. It started out fine, but then slowly began to go downhill. My dog was forgotten about more than once, and there was always an excuse. (Ie "my phone hasnt worked right lately with texts or emails" but they could still go on instagram to tell people to email them??? Or better yet, they came but forgot to take the money and leave a note. Who forgets to grab cash?!!?) The website states they come rain or shine....they don't. 4 inches of snow was considered "extreme conditions" so my poor dog was left alone 16+ hours because i was at work. I supposedly didn't get the text saying they weren't coming (again, ok phone wasn't working right). And to top it off, after asking twice for my key back, it was never returned. But it was supposedly mailed, but im sure that was the post offices fault that it never got to me. So long story short, my locks had to be changed and i would NEVER recommend this service. Even if my dog was the only one this ever happened to, itnis one too many. They told me they "loved her" but it was obviously a line. read more

Pupchella - I will let the picture of the keyless envelope speak for itself. I rest my case. - Dog Walkers Near Me - Framingham, Massachusetts