I had a very disappointing experience at this location regarding a simple price match…read more The M NSW CLUB TEE was advertised at $6.00 on the JD app/website, but at the store I was charged $8.00. When I showed the app price, a female employee refused to honor the price match and the interaction escalated into an unprofessional argument instead of being handled calmly. A male employee even acknowledged that the item should be price matched, but the female employee still refused. After contacting customer service, I received conflicting information. I was initially told that a $2 refund had already been processed, then later informed that refunds under $5 cannot be issued. This contradiction required escalation and filing a complaint with the BBB just to get clear answers. Only after escalation to a supervisor did JD Finish Line provide a $50 goodwill reward, but no cash refund was ever issued for the pricing error. The BBB ultimately closed the case with the status: "Answered - the business addressed the issues, but the consumer remains dissatisfied." This situation could have been avoided entirely if store staff had simply honored the advertised price and handled the interaction professionally. Customers should not have to escalate to corporate and the BBB to resolve a basic pricing issue. I hope JD Finish Line improves store-level training and ensures employees follow advertised pricing and treat customers with respect.

I buy most of my shoes if not all from Footlocker or Kids Footlocker. The one time in two years I…read moreuse Finish Line/JD Sports my shoes are not satisfactory. I came to the store to do a return, and now being told to call customer service. I've been on hold over 20min. I'm so doneeeee!!! Look at the pics of my ice whites they sent me. Mind you I received yesterday at 7pm, trying to return in less than 24 hrs as they have stains all over them. My daughter can't wear these!!! I want to exchange them for what I paid for. I'm pissed. The "manager" wasn't helpful at all. I drove over 40min thinking I'd get good customer service, but nope just told to go through customer service which I'm still on hold with btw. Don't shop Finish Line...wait that's why they were bought out. I'm so done!!! Don't shop with them please!!! Just use Nike or Foot Locker

Good store, decent variety!…read more Son has a big foot so limited choices. Great sales and promos and good discounts off of reduced prices from previous seasons and current seasons.

My husband was looking for a size that wasn't on the rack and couldn't find it. When we got to…read morethe register, Amari, our sales representative asked if we found what we were looking for and when we said no, he went over and above to find it. Very impressive service!!!

This is the second outlet in Texas located at the Houston Premium Outlets in Cypress…read more You walk in and are welcomed by the store manager and friendly staff who offer beverages and assist with clothing needs. There's bottles of Topo Chico in the Yeti by the entrance. There are some newer items in the center, but the other items along the walls are marked on sale, which they receive from the retail stores and resell here. Everything is color-coded. Items are decently priced compared to Lululemon right across, which is ALWAYS busy and too crowded to even walk the aisles. Vuori is more open. The quality of the fabric feels nice, and they have tops that are moisture-wicking or have built-in padding for women's tops. Their workout gear is great for running, yoga, and Pilates. There are 3-4 fitting rooms towards the back. I like the curtain detail to close for privacy and the rug, so you're not stepping barefoot on the cement floor. Excellent service. This was our first and last stop after walking around for what we needed (and then some).

From the owner: Vuori draws inspiration from the active California lifestyle--an integration of fitness, yoga, surf…read moreand life. We make products that stand the test of time and hope to inspire others to live healthy, extraordinary lives. We're a Climate Neutral Certified brand that's committed to sustainability. Investment in Happiness drives meaning for every area of our business, a philosophy and active commitment to the shared happiness of our team, customers, community and natural environment.

According to their yelp site they are open currently and have been open for the past few days. We…read moredrove the 30 miles from Houston to this location. When we arrived they are closed due to current conditions. Not a big deal but up date your store hours and availability.

Located in Houston Premium Outlets mall, this New Balance store sells factory seconds. I have been…read moreshopping here for years and honestly cannot find what's wrong with any of the running shoes that I have bought. They all seemed fine to me. Savings are anywhere from 25-50% off of retail. I usually visit here a couple of times per year and always receive friendly and helpful customer service. My only regret is that up until about 3 years ago, they were in a much larger store space that allowed them to display much more inventory.

It's false advertising as usual, because it's in the USA (specifically Texas, on the NW edge of the…read moregreater Houston area), rather than in Colombia, or Columbia SC, or the District of Columbia, so no matter which way you look at it, it's a lie. But I'm not one to go Medellin in other people's business naming rights. I'm just trying to Cali it as I see it. I just hope the guy who works here that was complaining that his wife is always at the bar trying to pick up other girls is not as psycho as he sounds. He said he might just buy a gun and go to the Barranquilla. I told him that guns should be outlawed. And so should false advertising about where a store is. IT'S NOT IN COLUMBIA. But recently, having been to the store a few more times now, we like it even more. They have a bunch of great stuff, and if it was just a little cheaper - despite the outlet prices which make it cheaper, supposedly - then we would probably give it five stars. Originally I said This Columbia outlet store is awesome. They have good deals on their merchandise. Columbia makes really good outdoor clothing. Sales associates are always friendly. I found a great jacket here. Slightly pricy but then so is my gf on weekends. Hey, I just met you And this is crazy But I need a great jacket So Columbia maybe?

I'm a Columbia fan, and this store is one of my favorite places to shop, especially for winter…read moreclothes and hiking outfits. The staff are helpful, and this place is tidy and inviting.

I was looking for year end sales online and decided to walk the outlet instead, best decision ever…read morebecause when I walked in, there was a fantastic sale that was IN-STORE only and maybe I'm old but I didn't realize I could have paid with Apple Pay which was a delightful surprise! Got a couple new pairs to add to the collection & a girl is satisfied with a great deal in an awesome store with kind staff :)

Wanted something to keep me cool during the Houston summer. Oops. Should have gone to "Fans"…read moreinstead. This is the Vans at the Cypress outlet mall (Houston Premium Outlets) which is a little cheaper than most other locations. Sometimes I think that some of the products are not really cheaper, but there's a few things that definitely are marked down, and they're more likely to have a big sale. It's still pretty expensive, even when sales are taken into account, but overall if you're looking for some entry-level skate stuff and you don't want to go to a really professional independent skate shop, this works okay. Barbie likes it in here but we don't usually buy anything.

Just discovered this brand, and this outlet had some amazing customer service…read more They have a monthly item set up if you wish or you can buy their items at sale prices. Was able to find some $65 workout shorts with liners for $26 . Winner winner chicken dinner!!

False advertisement to the max. Their Labor Day sale sign reads "Any 2 shorts for $24" BUT it does…read morenot mention that this is only available for those signed up for their membership. The membership is $55 that you can cancel by the 6th of the month, but that's a lie. I've heard horror stories about people signing up for Fabletics memberships and not being able to cancel them. The only way to do so is to cancel your credit card that you used when you signed up. So the 2 shorts I selected were going to cost me $58 since I'm not crazy enough to pay more money and sign up for their membership ($24 members pricing plus $55 membership fee). A total ripoff unless you plan to purchase active wear from then on a regular basis. Side note: most of their biker shorts are completely see-through!

Another great year for National Outlet Day!…read more The bags keep getting cuter! Mark this weekend on your calendar as an annual holiday! All you hav it do is sign up and you receive a lovely reusable bag. Last year my bag was orange and this year it's irredecent with pink handles. They provide a DJ and DIY photo station. They also provide a balloon booth for kids. You also, get a list of participating stores that offer a discount for this weekend as well. Some stores offer great value and others just have a glass of champagne. Can't wait to next year!

I stopped by a bit after 6 pm and the mall was not crowded at all. This outlet mall is quite…read moreupscale with lots of higher end brands like Ralph Lauren, Swarovski and Marc Jacobs. It is really quite large with a diverse type of stores represented, there are over 140 so there are a lot to shop at. The mall is an open one so might not be the best place to shop on a rainy day or when Houston summer temperatures are up around 100 degrees. There are several sets of high covered rooftops over the walkways but not everywhere so in the rain, you might be dodging some raindrops. In the end I had a good walk around, some stores were already closed for the evening, I think this center gets most traffic in the day time and especially on weekends. But it was nice to have a walk around and look inside store windows at the merchandise for sale.