Originally tech support was great. You quickly got to speak to someone who knew what they were doing. However, today we were having an issue accessing a particular website. This website was for a county government in Colorado - nothing dark or sleazy about it. I ran a traceroute on my end, and it timed out after 30 hops. I called tech support. The woman with whom I spoke didn't even know what a traceroute was! Further, she herself wasn't even on Pulse so she couldn't attempt to duplicate the problem! I asked if she could remote into a machine that was on the network, and she said that wasn't possible. How can you provide tech support for a system to which you don't even have access? How can you provide tech support for an ISP when you are not even familiar with some of the basic networking commands like traceroute? Also, she told me over and over that they don't block any content. When I did finally get to talk to a Pulse engineer he confirmed that the site was being blocked, and he adjusted some security settings on our account so that we could access the site in question. read more