I had good luck wIth these folks with a Samsung refrigerator fix. My filter had gotten stuck when I tried to replace it. I'm not a fan of this refrigerator at all. It's a beautiful French door appliance but it's a pain in the neck. My technician really helped me understand how there are lots of filters but with Samsung you need to buy Samsung filters. He also cleaned and polished the outside of my refrigerator after he got the filter out and replaced. Great guy. They also reached out to me several times to see I if everything went well. read more

I absolutely do not recommend this business based on my interactions with one of their workers, he was an absolute creep.

Absolutely the worst experience. The technician showed up in a timely manner, but everything went downhill from there. Before even looking the fridge over, we told him there was a code that flashed and he said, ok you need a new compressor. Quoted us, told us he ordered parts and scheduled to come back a week later to install the part. He came back on a Saturday and started the compressor replacement. After about 5 hours he said he needed parts and would be back tomorrow. Sunday came and we were told the parts store was closed and he would be coming Monday, I guess he didnt know they were closed...He showed up on Monday to continue the replacement and filled my house with smoke after using his torch and told me that was normal. We were told the fridge could take 48 hours to cool down. I came home from work Tuesday to a hot fridge, a weird smell in my home and when I pulled the fridge out I noticed the frion was all over the floor. I proceeded to look at the "repair" and found that everything had been scorched and all the plastic parts were melted. My floor was burnt as well. We contacted the technician and he never responded to us again. We reached out to Puls and it was a nightmare to get in touch with someone for a refund and we were hung up on multiple times. It took two weeks but we got a refund less the service fee. We lived without a fridge for three weeks because of these idiots. I had to buy a new fridge and just except that my floor has been burnt from this moron technician. read more

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Had two technicians come out. The first technician broke my dryer worse, and it took two weeks and several phone calls with puls to get another technician out. I was promised on recording that I wouldn't be charged for the second technician. I guess puls did not tell the second technician and he tried to make me pay again. Not only did they try to charge me for the second technician, but I was sexually harassed in my own home for five hours while this man took apart and reassembled my dryer three times. I was told about his DUI's, how his wife won't fuck him, how he wishes he could "get me drunk and have his way with me", got asked out for drinks several times even though I told him I was married. At one point he even said if I hang my laundry out to dry, he would "be tempted to sneak over and steal my knickers". He made so many sexual comments toward me when I tried to be nice to this man in my home. I'm disgusted. I even got a few recordings. When I called Puls, their response was "but is your dryer fixed" I'm sick. Not worth the $140 read more

Had an appointment for fixing my fridge. It was set up for 3-5. At around 12:30 I get a text message saying they need to reschedule for 2 days out making it impossible for me to find another company for the same day and caused me to have to throw out all the food in my fridge. read more

My dryer isn't better, and I feel taken advantage of, mistreated, insulted, and gaslighted by both unprofessional tech and customer service. I read that repairs start at $89. That's the initial fee and is applied to any service performed but that only seems to cover them to show up at your door. I tried not to be annoyed when Jordan didn't get my message asking him to come straight to the nearest door where the dryer was, and when he asked me to use my restroom 10 minutes in, for WD-40, and to use my vacuum. He knew I was approachable. But I was surprised when he headed to the door and simply said it would be $176 and that he sent me an invoice to pay right now. He didn't replace anything and he never said anything so I assumed it had not gone above the initial fee. I didn't understand why he thought I would pay that much, and without being informed. He said $176 is the cost of a standard no parts repair. So, it sounds like every call is going to be at least $265 and they should be up front about that instead of advertising $89. I asked if my friend had not paid the $89 already and he indicated that was true. I told him I didn't like the surprise and paid with credit. During repairs I appreciate being updated along the way. I expect that a mechanic might charge a fee to look at or diagnose a car, but then before going beyond that, they would explain what he is going to do and give an estimate and ask if I agree to it. When he left, the dryer didn't start. It wasn't plugged in all the way so I plugged it in and it still doesn't start every time now though I did get it to start after a few times. This was never a problem before he took the door and button panel off. I found something next to the dryer that must have come from it, some kind of mat. My friend and I both understood the charges the same way and I petitioned the company respectfully. The response from customer service was to call me a liar, "We were able to confirm from the technician that the charges were discussed before completing the service." 11 days later I still have no satisfactory answer as to what this part is or why my dryer isn't turning on every time. It didn't take that long for them to come out initially and to demand immediate payment. Today they say most likely the new issue he left me with is completely different and will be a whole different service call starting over with another fee $89... This company should be avoided, but especially by vulnerable people. You have to be ready to record and double check their every move and fight over the bill. read more

Puls Appliance Repair - Phoenix - found next to dryer - Appliances & Repair Near Me

Terrible company. I scheduled a mounting for between 3 and 5pm. I moved my work schedule around to accommodate this job. It was well after 3pm I get a call letting me know their tech was 2 hours out from my home and could I reschedule for later in the evening or next day. I have already moved my schedule around and lost a few hours of pay. This was so ridiculous. I reached out to west tech who showed up quickly and was done in less then 30 min, and charged me over 100.00 less then Puls. Be careful if you use this company and do what I did not do, read the reviews. After reading their reviews I am grateful they screwed up and could not come. Their reviews are terrible. Be careful ​ read more

Worst customer service experience ever. Canceled my appointment multiple times with little to no notice, technician failed to show up or respond to messages, company refused to remedy the situation. This one on for multiple days I would never recommend or use this company. read more

Last week, my Maytag dryer stopped working. I searched for a local company to fix it. Puls confirmed an appointment, but later, my appointment was reversed due to overbooking. No substitute appointment was ever assigned!! This week, still looking to get my dryer fixed, I called Puls again. This time, they had no one available to make a house call. That's a 180 for the record books... from overbooking to no one at all... really!? In my opinion, Puls is a dishonest, shady, bait & switch unprofessional company that should go out of business, because business is not what they do. THEY DO NOT CARE ABOUT THE CONSUMER AND THEY HAVE NO REGARD FOR CUSTOMER SERVICE!! *** Around 6:30a, I called these liars to give them one last chance to fix my dryer. I was promised an appointment between 12p and 2p. Guess what!? They didn't find anyone to fix my dryer and their word is about as useful as diarrhea or hemorrhoids!! MY ADVICE TO ALL... STAY THE HELL AWAY FROM THESE ARTISTS & LOSERS!! read more

I got very bad experience with Puls appliance repair today! When the technician finished his diagnosis, and I told him that I need to talk to my tenant, and we will make the final decision. We talked about 7-8 minutes; however, the technician hustled me to pay him with very rude and strong tone. After that I said I have a question, the technician said you pay me first and then I answer your question. I don't like the company to do the business in this way! Not all! read more

i had no luck with this company. they said my washer was fixed but yet was not. they fixed the lock lid issue my problem is it would not drain. they said they would contact me the same week....no phone calls at all! needs drain pump......my phone never rang....the cowards send emails. won't give money back to a disabled single mom at christmas bah humbug! do not use these clowns! read more

started out great, tech sent out on a Sunday and got my fridge up and running again. Fast forward three weeks, same exact issue. My "guarantee" was having to wait 3 days for same technician to be available. he was not interested in repairing the second time, likely as he was not getting paid for the call back. Puls seems like they just want to sell warranty services and not actually repair anything. Would never call again. read more

Terrible. Service requested. A technician showed for 5 minutes said this model new to me. Didn't use a screw driver and then charged me $89 for nothing. And Puls would do nothing. I don't care about that money I paid but I hate someone stealing me. PULS, If this how you conduct a business then you won't survive for long. read more

DO NOT use this company to install your television. They sent one person out to mount our 60 inch TV which is a 2 man job and it was a disaster. He damaged our wall trying to lift it up on his own so I had to jump in and help, installed the wrong bracket, the sound bar isn't even close to being centered with the TV, he didn't know how to run the wires through the wall and wasn't even able to figure out which wires went where. I asked for a refund and they denied it of course. I had to hire another company to completely do it over again. Run! read more

Puls Appliance Repair - Phoenix - Uncentered - Appliances & Repair Near Me

Tech showed up after rescheduling 2 times. When I called for appt I told them I needed my oven fan replaced. The oven gives me a error code. When tech arrives he did not bring the part. He said because he has to do his own diagnostic. He started composing a estimate for repair. Tells me I had a home warranty with PULS. Nope I never agreed to a warranty. The estimate came to 610.!!!!. He quoted me a part cost of 218.00. I paid him 89.00 for basically nothing. I called GE parts and fan cost 94.00 and they told me to look up model # on tube for instructions to install. Company is a rip off. read more

Puls set up an appointment with me to service my refrigerator on Mon at 9 a.m. Sunday evening, they sent a text that they did not have a technician for Monday morning. I sent them a text I needed their service for my refrigerator as I was leaving town. I turned down other technicians because I was scheduled at 9 a.m. And this was scheduled through a real person. Do not use them! There are other places that have them 4.5 out of 5 and that is another reason I went with them. It is false ratings! read more

The person they sent to my house, Kamal, I thought was very nice and helpful. Until later, when looking over the work that he did after he left, I noticed that he never changed the circuitboard like he said that I needed. I don't even know what made me take the back off and look. I almost wish I didn't. The one in my refrigerator and the one that he showed me were totally different. I mean basically he ripped me off. I feel horrible! All the factory, stickers and dates and everything are on my original circuit boards still. Don't they run a check on these people or something? I'm sure that there's nothing that can be done. All I know is I will never use this company again. Seriously this is the worst feeling ever. read more

Repair guy was rude and condescending to my brother in law and he was creepy made me feel very uncomfortable telling me about his personal life and his girlfriend in thailand! When I called to tell them they acted like it was no big deal. I am a woman who lives by myself and they could careless that their employee made me feel that way in my own home!!!!! DO NOT USE THEM!!!!! If I could leave no stars I would! read more

We were told it was an $89 service fee for refrigerator repair for an ice maker. The technician opened the control panel and said there was nothing wrong with it just the rubber flap was stuck. Then he told us it was a $289 fee for the repair after telling us that wasn't broken. Anyhow I told him that is ridiculous and he said if we didn't pay, he was going to break it which he obviously did since it's still not working. read more

Don't waste your time reaching out to this business. I had scheduled an appointment then at the end of the day I received an email saying you need to reschedule your appointment. In the email I received it says " due to high demand in your area we will need to have you reschedule." I rescheduled again then on 2nd day and again received another email saying the same message about high demand in your area. The jist of the story,DONT WASTE YOUR TIME CALLING THIS BUSINESS. I had to schedule another contractor to come fix my appliances. BEWARE OF THIS BUSINESS Dave P Scottsdale read more

This company is a total rip off. They do no honor the 90 guaranty. I paid over $200 for them to fix my washer sensor, and it only worked for a week. Multiple calls and emails later they wanted us to pay to have them return. They are the Worst! read more

This company wants you buy a membership so they have complex billing and if you cancel "Membership" charge an extra $59.68 to cancel. They are not interested in changing a complex billing system as it allows them to collect the maximum. Do yourself a favor avoid this company, save money & extreme frustration read more

I scheduled a repair. The day of the repair they said "This is a reminder that due to high demand in your area, your requested appointment time is no longer available" and told me I need to schedule a new repair. Do not schedule with these people. It appears they act like you are scheduled to lock you in and stop you from going to another place with ACTUAL appointments and but you are not actually scheduled and they force you to schedule again for a later date. read more

Bait and switch on the appointment. Now we need to find another repair company imediately.

I wish I'd read the reviews. ugh. my fridge went out. I figured I needed a new one but had hoped it'd be a simple repair so I found Puls but it was listed under another name. One technician texted and then refused to work on my unit because he said it was too old for parts. That was fine. The second said he would come out. That made me think maybe the first person just didn't want to bother. Anyhoo, he came out and said it might be the compressor or it could be a kinked line or it could be lack of Freon (sp?) Regardless, he SAID he did not have the proper line/tools to diagnose the problem but figured the repair would cost $300-$1200. I'm not really sure how he knew this w/o a proper diagnosis or tools. I'm no fridge tech so there's no way I'm making up these words. After some back-and-forth and asking Puls when they would send somebody else out (as the repair tech said they'd need to send out a different tech) I told them I absolutely expected to pay the $89 service fee, but would not pay it to a second technician since the first technician was unable to diagnose my problem. Again, back-and-forth. While I was waiting for all of this to be figured out by "Puls" I went out and bought a new unit. Several days after delivery of my unit, they finally got back to me and said they were closing out my case. I absolutely do not recommend that anybody uses this company. I'm not sure they're sure who they to come out. I felt like they probably guessed I needed a new compressor but thought they'd at least get a $90 service call out of me. They closed the case and recinded the bill. Had the tech who came out told me it was the compressor and would be 1200, I'd had said thx for the diagnosis, here's your $90 and I'll get a new one. That's not what he said AT ALL. I thought the whole experience was shady. Thanks for reading. read more

Not reliable on schedule. Doesn't make promises. Terrible customer service! Never have enough techs

The worst. Do. Not. Work with this company. It's like Uber for repair. You don't know what you're going to get. Save your time and money and get a real repair person. Not even sure if they guarantee their work. read more

Complete BS. Scheduled them 3 days out over a holiday to make sure they were available. Appointment booked. Several hours before the scheduled time I got a "we have to reschedule" note. Total crap. Gave them plenty of notice and they accepted the appointment. Just interested in selling you BS home warranty plans. Completely avoid! read more

Thought I was having problems with my washer so I called what I thought was a local appliance repair service. It is actually a national company that sells service plans and sends out whomever they can find to do the work. The tech said I needed a $500 repair and he would be back in a couple of days. Well he never showed back up and I called Samsung and they had me run a program to balance the washer and it took care of my problem. Be careful when choosing a service. Puls is evidently a scam. read more

We scheduled a visit and were told same-day service for a $79 service fee. They called back and said the tech couldn't make it, and that he would come the next day same window. He was punctual and looked at our front-loading washing machine for exactly one minute before telling us it would be 'about $800 to fix so we should just buy a new one.' He was here for 5 minutes and did almost no investigatory work whatsoever. As others said-a TOTAL scam. DO NOT use this company. read more

Terrible company. Rip-off. Charged me for work that never happened. I have been trying to get a refund for almost 2 months.

Absolutely the worst customer service I have ever experienced! First, it took about 4 weeks to get my dryer fixed after multiple appointments. The technician that came to my house told me to get the membership for a discount and just cancel whenever for no fee! There was actually a $100 fee for cancelling and when I tried to speak to a representative they just kept telling me a supervisor would call me back that day.... It's been days with no response! read more

Worthless! Do not bother scheduling. They've cancelled and asked to reschedule my appointments for repair twice within the hour they were to arrive for repair. I will never schedule another disappointment with this worthless charade of a company. read more

I was told these people show up on a certain day a couple days ago and they never showed up then I got a text message out of the blue a few hours of them not showing up between 5 and 6 PM they were supposed to show up and buy but when they didn't show up at six and I tried to call they were already closed so today the guy told me it was my fault that I didn't call him I come I'm gonna call you when you're closed they said they would show up between today between 11 and 12 nobody called nobody showed I went with a way better company called Sun cellular they're here they showed up within 20 minutes with a lower price and I'm sure they're gonna do an excellent job so please don't ever go to PULS because The will just waste your time read more

When my refrigerator failed, I chose Puls because they promised response within 24 hours while others had a backlog. They scheduled a morning appt, then an afternoon appt, then came a 6PM. Tech said it needed a PC board assembly and he would have to check on cost and availability. and get back to me in the morning.still A day later, after no response, I called and found they were sitting on cost and schedule until paid the $79 diagnosis fee. I complained to a manager and got the $570 price to repair. I paid and checked on the board; found it locally for $315 (retail) and replaced it myself in 15 minutes. Three days have gone by and I still haven't heard about a repair schedule. Don't do business with them. They are national but have no techs of their own. They sub the jobs out to local, self-employed techs. They obviously done care about customers. read more

I had called them to get my dryer fixed. The guy that arrived at my place did not wanted to work and had a long face,. As soon as he walked in put his earbuds and did not ask any questions about the dryer, just changed a part and then charged. Whenever I tried talking to him, he would just answer annoyed and barely answered. Also when I had asked about an issue w my washer machine his reply was 'I am only here for the dryer', what is that supposed to mean? You only half working? I mean if he got hired as a technician to fix, the least he could do is a way better effort rather than just 'im only going to fixed the dryer' is he trying to not effortlessly not work ? And also he advs to cancel memberships right after fixing only the dryer. Like this is very poor service and poor value from an employee. If people are not wanting and willing to work properly, please don't just hired unwillingly to work people to be employees. His name was Thomas Also, we tried rescheduling twice another service technician to check the washer machine after the dryer was fixed and both times after that I was advs that there was no one to come for the specific days as requested. Twice I had to reschedule that washer machine for a fixed and both times there was no one available and only notified right before the appointments were made, leading to reschedule for another day and having to wait again. So this company will only waste your time and money. People don't want to work and it sucks read more

This company is not reliable. I tried to get them to repair my dishwasher. They accept jobs before they know there is a technician able to be available at the time and date. They routinely cancel your appointment. You cannot communicate through email or chat because the Internet site does not work. It is a total waste of time trying to schedule them to do a job. They do not communicate with you and do not care. I would not recommend them to anyone. read more

This company was terrible & I would not recommend them for ANY services. We called them to service our Maytag washer. After technician came 5 times the washer still does NOT work properly. The technician did NOT know how to find the specific model number of the washer. Almost four hundred dollars later they do not provide a warranty. read more

We called to have a technician come out and hang four pieces of art . We described the art as large paintings and a large heavy mirror. After waiting all day for the technician, who was an hour late he showed up without a ladder, wire, a leveler or any sort of hanging materials . He called us four times to confirm the appointment and to tell us he would be late . When I called the company they said this is their policy and they can't guarantee anything . Holy mackerel if you want something done in a timely matter don't call these people they're completely unprofessional. read more

Worst service ever. After initial visit, repair appointment was set. Tech was three hours late, then left for an hour for parts, then returned, took everything apart, and declared he couldn't fix it because washer was too heavy. Several days later finally got another appointment scheduled. Tech never showed. Called customer service, they said they would get back within the hour. They didn't. Called for a supervisor and was told I'd hear from her within the hour. Never did. Later received a text for an appointment time that passed three hours prior. Broken washer for weeks and this company is the worst. Don't call them if you actually need something fixed. read more