Pullen's failed to provide adequate technical skills or acceptable customer service when I dealt with them recently. They charged me $172 for a service call that did not help solve my problem, broke a valve that was not involved with the problem, and did not even give me a follow up call, as I requested.
They sent a worker to investigate a shower leak who was unable to help in any way. He took apart the shower's temperature control valve and was unable to reassemble it correctly. Since he never tested it, I didn't know until later that he had broken it.
When he left, I asked that the worker to discuss the original issue with his boss, who he said was more experienced, and give me a call. After a few days, I had discovered that the valve he worked on was not working and I had not gotten a call yet, so called to explain both problems. The lady who answered said she knew that the worker had discussed it with the boss and would remind him to call me.
A week later I tried to call again, but the shop was closed for vacation. After another week, I tried again and finally got the boss. He apologized for the problem and seemed to vaguely remember the case, but did not offer to reduce the bill. read more