Found the original owners manual and information for our propane fireplace and figured why not call…read morethe company who installed it. Explained what the fireplace issue was (wasn't igniting) and was told it's a $149 service fee plus roughly $50 for the part. There was a 3-5 week waiting period- fine it's busy season. Called after week 2 just to see if I could get on the schedule in the next couple weeks. Rich called the next day and said he would come on Saturday. Awesome. He came, cleaned it, changed one part. Unfortunately I had to leave for an event. After getting back home I was told it was $300. More than shocked at that since I was told it would be $200 when I first called. Rich called a few hours later and said my husband shorted him $200. Said he put the money in his pocket and left, that he didn't have any other money in his pocket so he had to of shorted him. Found that hard to believe as we are a small business, we would not do that. By the time I called rich back, he then said he must have lost the money and forgot he had $101 in his pocket prior to coming. I asked for a receipt so I could look into why it was $100 MORE than what I was told initially. Rich refused to provide one cause he's "saving me money". Contacted the company 5 times within a week and even showed up once. Same story every time, Pat (service manager) is not available. FINALLY got in contact with Pat and wow. Incredibly rude. I could barely get a word in, could barely explain what happened. Pat continued to talk over, only backed up rich. Stating "time is money" and if it takes longer they have to charge longer. In my experience with contractors, a service fee is a service fee. It could take person A 2 hours to do something but take person B 5 hours to do the same thing. Originally said the part I needed was $50 then went to $100-$120. I finally just talked over Pat enough to say I am done with this conversation, I promise to NEVER return. Should have called another company. If you are referring out sub-contractors then you need to advise your customers you are referring out. THEN you need to let your customers know there COULD be higher service charges since the referred people don't work for you. You also need to let your customers know that your service charges "START AT $149". None of this was explained to me- first time customer here. Here I am thinking I'm spending $200 to get my fireplace fixed and working again, just to spend $300 and a complete hassle. I truly thought a company like this, and being a first time customer, would have made things right. I should have known when Pat refused to call me back.

Service after the sale is Oustanding. Clearview Fireplace are true professionals. First and…read moreforemost they had[have] a Pilot Assembly 3 Way replacement part that is no longer manufactured by the company who sold me my fireplace. The price is amazing. The part warranty is 3 months. My first part arrived and was installed by an HVAC contractor. It lasted for only 1 week. I called in to report my problem. The customer service rep asked me to describe my problem. She said no worries. We will send out a new part by FedEx 2 day, with a return label to send back the defective part. Just as she promised the parrt arrived quickly. My HVAC contractor just installed the new part. It works! I will return the defective part by FedEx first thing in the morning.

Great to work with, very knowledgeable, very professional…read more Explain very detailed the remote several times which was very helpful for us.

Professional, experienced, HONEST, friendly, fast service with the best prices around! We tried…read moretheir competitors first for our gas fireplace last year and were told we would need a whole new insert and chimney for roughly $10k! Got a second opinion from Countryside...just need a pilot light adjustment! We called them again this year for a minor adjustment, they squeezed us into their busy schedule and didn't charge us a thing for the quick fix! THIS is a company you can trust! THIS is a company you want to work with! 5-plus stars all the way!

I love this place!! I did something to screw up my gas insert and had some concerns, not knowing…read morethat I had screwed it up. LOL. Make sure you read instructions when you get one. At any rate, Eric came to my house the day after Christmas. He reviewed everything that I should have done, should be doing and assured me that everything was going to be okay. He exudes confidence, and he's just so knowledgeable, so kind and understanding, and just plain likable. I highly recommend this business. From the walk into the showroom speaking with Jennifer through installation and follow-up service this local business is a winner

Hometown came and serviced my 17 year old gas fireplace. The glass was all foggy and the flame…read morewasn't bright anymore. They spent 1 hour cleaning it and making some adjustments. It looks like new. I couldn't be happier.

Mike did a fantastic job cleaning and tuning up 2 gas fireplaces. He was meticulous, congenial and…read moreinstructive. I would gladly recommend the Penn Yan branch of Butler Sales and Service to anyone! He cleaned up after the work was completed. A great technician with a wealth of knowledge which he shared!

The job was done neatly, professionally, and very politely. Justin and Buck was very nice to deal…read morewith. I highly recommend Butler for any concrete work you need!

As always the staff at Four Winds Chimney is professional…read more Our chimney as cared for and repaired as needed. The stainless steel liner put in several years ago is performing well as promised. The office staff is the best. Thank you.

I requested a quote from them to clean several fireplaces . Their quote was 2.5 times higher than…read morethe contractor who did the work for me. Your paying for their advertising not service.

My relative purchased a gas insert last November and had to pay 50% deposit ($3,500) after…read morenumerous calls and lame excuses for delivery no call backs and no insert at this time. Business apparently has been sold. Stay away!!!!!

I visited the store to complain about a stovepipe issue which they had installed. The issue was in…read moreregard to using duct work for stovepipe, which blew apart and put my house and life in jeopardy. After arguing with hie employees the owner came out of the office and slapped me in the face. He was pushing and poking and slapping at me when he then did the unthinkable. HE grabbed my head with both hands and kissed me on the lips. I kept my composure because I would have definitely hurt him badly and called Cicero Police. Upon interview, he admitted to the kiss, which is sexual harassment. The biased cops who didn't like an out of towner causing issue with one of their town's business refused to view any security footage or file any charges. Beware about going into Plank Road Fireplace and complaining.

if I could I'd give a zero. I had an appointment for Sunday between 11-1 and no one showed up. I…read morecall and they tell they had to reschedule yet no one called me. How do run a business and not inform a potential client that you have to reschedule. Horrible customer service .

Top tier service from consultation to after installation. We had a new fireplace wood burning…read moreinsert installed. The price was economical and we love it! We would recommend and use again without hesitation! Thanks Dave!

Great guys, very experienced. Came up with a solution to make the insert fit into my fireplace. It…read morewas a bit tricky, but they figured out a way.

From the owner: For all the comforts of home, come into the Hall of Flame Showrooms. We specialize in Fireplaces,…read moreFurnaces, Air Conditioners, Water Heaters and more. If you'd like to add warmth, character and lasting value to your home, why not let the experienced and friendly staff at Fireplaces Unlimited Heating & Cooling show you how easy it can be to add an efficient and beautiful fireplace to any room in your home. Fireplaces Unlimited Heating & Cooling offers a wide variety of the most beautiful wood burning, pellet, gas and electric fireplaces on the market, complemented by an endless range of exquisite mantels, cabinets and accessories. Locally owned and operated, Fireplaces Unlimited Heating & Cooling is Southeastern Ontario's trusted choice for fireplaces, inserts, stoves, furnaces, air conditioning, HVAC, tankless water heaters and barbecues. Stop in today and see how we make life more comfortable.

We decided to replace our wood burning stove fireplace insert with a gas burning fireplace insert…read more We went to three different retailers and ended up buying from Heath & Home because they seemed the most knowledgeable and because a good friend purchased two gas burning inserts from H&H a few years ago and was very happy with the results. When we ordered the insert on September 13, the owner (Brian) told us that he had just purchased the store (he previously was a rep for Regency Stoves and had operated a smaller retail fireplace store in another location, where he had good reviews). Brian was very knowledge about all brands of inserts (not just the ones he currently sells) and was able to answer all of our questions. Installation was scheduled October 9. On October 8 H&H called us to say that they had received the wrong surround and trim (i.e. not the one we ordered) and offered the option of rescheduling the install (several weeks out) or installing the insert and then coming back to install the correct surround when they received it from the manufacturer. Since they said we could use the stove without the surround (it just isn't pretty). we decided to keep the original install date. The installers arrived on time and did a good job with the installation. Less than a week later H&H called and said they had the correct surround and would install it two days later. Again, they arrived when expected, installed the surround and trim piece and were on their way. The new H&H owner seems a little overwhelmed with taking over a larger business but he is very knowledgeable about the products and they followed through on all of the commitments they made to us. The gas fireplace insert is working well and is a delight!

We have a beautiful jotul 300 stove! Not only are the folks…read more@ Hearth and Home awesome: they service their products if you have any difficulties. 5 star service ALL the way around! THANKS