I had my 2025 RAV4 serviced at the Valvoline center on Shelbyville Rd near the Madison Rd…read moreintersection in Middletown, KY the other week but I failed to take pictures for my review. I returned to take some pics today, informed the shop leader what YELP was and why I needed a few pics for my review. I was asked to not take any photos and leave the premises for 'security' reasons. So my 4 star rating just plummeted to 1 and I which I could give zero stars. Perhaps I now know why I drove right in to the bays and the parking lot was empty at this time a week ago. First time treatment for this 9 year all star Yelp elite member. I was willing to overlook the excessive cost, $131 for an oil change and tire rotation after my $15 coupon. Do not visit these places, EVER, By not permitting photos, my only question is...what exactly are they hiding? Find a reputable place that treats its customers with respect. BTW: they gave me a sticker to place on my windshield to return in 3 months; with OS-17 full snythetic oil, the recommendation is once/year with annual mileage below 10-15 K. Get it correct Valvoline (like I will ever use your service again).

Would not recommend this business, took my car for a service and my car immediately malfunctioned…read more I took it to my dealership and they let me know that valvoline incorrectly serviced my car, called the customer support line to start a claim, the GM of this location called me to tell me they're taking no accountability and was pretty defensive when I questioned him on the service tech being unsure how to handle my car and even having to call someone for guidance. Might be cheaper at first, but not worth the headache after

I've been bringing my vehicles here for nearly three years and have no regrets! Everyone here is…read moreprofessional, friendly and honest. I've never felt like I was being taken advantage of. We've all had that mechanic who was looking for the bottom of our wallet and didn't give a SHIZ about us. Most of my experience here has been with Chris. He's the best! He will explain everything to you in plain English. Several times I've been worried about a knocking, buzzing, smell, etc. and dropped my vehicle off here. Chris would call me ASAP he'sto say there's nothing wrong and you don't owe us anything!!! If you're worried about your ride and need an honest place to go, call these people!!

We have been loyal customers of this Big O Tires location for approximately 20 years, so today's…read moreexperience was extremely disappointing. One of our tires developed a screw in the sidewall. We were told they would not replace the single tire and that we would have to purchase four new tires, even though all four tires were purchased from this store just 13 months ago and were under warranty. Naturally, we questioned why the warranty would not cover the damaged tire. Our call was handed off to the manager, David, who was clearly angry that he had to take the call. He immediately became argumentative, raised his voice, interrupted us, and showed no empathy for our concerns. He was dissmissive and told us we could get tires elsewhere. When I returned to pick up the vehicle, I calmly explained that while I understood the policy, I felt his approach was unprofessional--especially toward customers who had been loyal to the store for approximately 20 years. He became angry again, spoke over me in front of other customers, argued about how long we had been customers, and threatened to delete our account. When I told him I was shocked by the way he was speaking to me, he responded, "I am not just the manager, I am the owner and you get what you give!" He then told an employee, "Air up her tire and get her outta here." I understand that sidewall damage may not be repairable and that there may be legitimate warranty limitations. My concern is not being told something I didn't want to hear--it is the disrespectful and unprofessional way the situation was handled. After approximately 20 years of loyalty, I expected much better.

Quick and good service, service tech was professional and worked through the process quickly. No…read moreneed to get out of your vehicle at the oil change spot.

Went to Middletown location for oil change and have them look at cabin air filter as AC not great…read morein this June, 2025 heat They are knowledgeable and keep me informed of what's going on the entire process, continually stopping to ask permission to do this and that (including to sit in my car and fiddle with my vents ;) Tried to recharge my AC system, which didnt work. Asked if I wanted to try it first: if it didn't work I wouldn't be charged. It didn't and I wasn't :) Refreshing to be have such polite young men working for you valvoline! Shout out to Chris, Hayden and Riley; I will be back

Michels had Great service and reasonable prices. The Staff explains repairs thoroughly.read more

My husband did his homework before buying tires for my vintage car. The tires that had been on the…read morevehicle were close to but not the same size as the original tires. This lead to my speedometer not reading accurately and the tires getting some rub. After determining the correct size my husband decided he really wanted Firestone tires. Our local tire shop doesn't carry Firestone so we opted to try Michel Tires Plus in Louisville. The process went quite smooth. My husband ordered the tires and set an appointment for the following week to have the tires installed and balanced. The business also does an inspection at the same time for brake wear and several other mechanical functions. On the day we dropped the car off the tire shop kept in touch with a slight delay in when the vehicle would be ready. (Only about an hour later than had been originally indicated). We are happy as can be with the new tires and how the car drives. We also were happy with the price and the savings we got by getting their charge card. I would have given the business five stars but they indicated we would be needing a new battery in the near future. Based on that information my husband ordered a battery from an auto shop and then did some checking. It turns out we didn't need a battery at all so my husband had to cancel the battery he had ordered. Although you only need so many tires I can imagine that we would give Michel Tires Plus repeat business.

Got my lower grill shutter replaced. Kind of new to the area and found this place off yelp and was…read moreable to get my truck fixed for less than half of what my car dealer originally quoted me. Jon very friendly and upfront about pricing.

I have a 2008 Toyota Corolla. It was leaking coolant. I brought it to another shop and they…read morecouldn't find the leak. I brought it to Advanced auto service and they found the leak. It was the thermostat housing. Jon was very nice. I was told to bring it in on Wednesday. It was repaired by noon Thursday at a reasonable price. They used antifreeze I had already bought and was in in my car to top off radiator as I requested. Which saved me a few bucks. I trust this place and was very happy to get my car fixed properly in a timely fashion. I will definitely be back for future repairs.

A couple of days ago, thinking I had a dead battery, I took my car to Autozone on Hurstbourne Lane…read moreat Stoneybrook. I had just bought the battery, and the warranty was still good. The gentleman from Autozone tested the battery and said it was good, but the problem was the alternator. At that moment, Desmond Yeary of Yeary Automotive, who was helping one of his customers in the parking lot with his 12-year-old son, overheard our conversation. He handed me his card and said he could come by my house at 3:00 and install the part for me. I went back into the store, and the guys at the desk said he was a regular customer and even recommended him. Normally, I am skeptical, but his young son, who was part of the operation, sold me. Desmond and his son showed up on time and fixed my problem. The price was very reasonable, and I enjoyed seeing the relationship between him and his son. Clearly, the son was learning the trade with his dad--very cool. The next day, my car wouldn't start, and I had to jump it to get back on the road. I went back to Autozone, and they tested the battery and alternator again, saying both were good. I called Desmond, and he came over that afternoon. He and his son worked on the car for almost two hours. Desmond pulled out special meters and analytic tools and finally found that the battery had a dead cell, which evaded detection by the Autozone folks. Desmond then pulled out the battery, took it back to Autozone where it was replaced for free under the warranty, reinstalled the battery, and charged me nothing. Let's be clear: the battery was not Desmond's problem, yet he didn't charge me for all that work. There are a lot of busy (and older) folks out there, and a mobile mechanic makes a lot of sense. I am a fan, especially of this guy. As a former police officer and present security consultant, a healthy skepticism is a good thing. There are several things you can do to ensure the mechanic you hire isn't going to rip you off... but I did none of these things because I think I am a good judge of character. You can trust Desmond Yeary, and I recommend him highly.

I recently saw a positive review for Desmond Yeary on NextDoor, which led me down a rabbit hole of…read moreresearch that declared he is reliable, honest and reasonably priced. That was tested today when we found ourselves in a tight spot. He proved all the positive ravings to be true. He came to the job promptly and worked efficiently doing everything he promised in an efficient manner saving us money! I declare with no hesitation that he is our new mechanic, and I will not hesitate to call him when I have any automotive issue and we will be spreading the word. I just hope he doesn't get so busy that he has trouble fitting me in :)

Great local business, just started visiting them when I bought an Audi and they have been great…read moreever since

I use to use them over Clarksville VW, do to price(2012 Passat TDI). Unfortunately, recently (6/26)…read morethey wanted to charge me almost $300 to pull a code for a transmission light on my dash(car runs great). It's probably a sensor, but when I asked if the $300 would go towards the repair, they said NO! So a sensor that probably cost less than a $100 and an hour labor($150?) to replace will cost me over $550? My local mechanic always roles over the diagnostic cost into the repair if I have them do the work. Most of the time he doesn't charge a diagnostic fee if I chose not to have it fixed, if he had less the 30 min in the diagnosis.

Highly Recommend!!! My F150 had been sitting for a month because of, what turned out to be, an…read moreelectrical issue. Electrical issues are a pain, but Jerry worked diligently and was very thorough to find the problem. I am very appreciative of his work and that he didn't mind I hung around to learn from him. My truck is running again and I'm so very happy!

This dude (jerry) was fantastic. Drive up my drive, nose to…read morenose to my car and replaced 4 plugs and valve cover gasket. for about 350$. What a convenience...and car runs so smooooth now