I've had great care, treatment and results after four surgeries over the past decade or so. Two…read morehand surgeries, with the OT team led by Christa Huddleston - great results and such attention and care given to patients. More recently, I've had bilateral hip replacements and have had wonderful therapy results after both. Again, with such care and attention to recovery and beyond. My husband is now going to be receiving care from South Sound - Lacey. Due to his physician's scheduling and re-scheduling of the surgery, Carrie and Dani have very kindly and creatively rearranged appts twice in order to get my husband in. They definitely went well above and beyond in taking care of our needs. Such a great team!

Review is for S. Sound Industrial & Hand Therapy - Olympia (Same company with different name)…read more First visit was very good with Zach drilling down to all my issues that brought me to PT. Initial exam was very through and complete with an action plan to get better. Given printed instruction of the home exercises and you have a website portal develop specifically for you with your exercises and means to chat / email with your assigned therapists. Will revisit the rating as PT continues.

I received Excellent care for my post op knee! A…read morecomfortable environment and a staff that works very well together in a professional environment. I highly recommended this Business. They also have up to date equipment and well laid out exercise areas.

Went in for a knee injury the physical therapy part went well but when I started receiving bills I…read moreinformed them that they were supposed to be sending them to my tribe insurance the Lady I talked to named Sherry was rude and started saying we were never told them that and I said my wife was with me when we told you then she said look I don't even know who to talk to so I told I had my insurance examiner phone number and she rudely said I need a claim number too ! and I said I have a claim number and she said look I'm not a detective that's when I had enough of her rudeness and hung up the phone . Their customer service is lacking and Sherry should be shown the door they can find someone better that

Katie Williams is fantastic and worked miracles on my tmj and increased range of motion in my right…read moreshoulder. Knowledgeable, researches medical conditions that are new to her. The whole staff is great including Michael and front office. Great experience

I highly recommend Katie Williams as an outstanding physical therapist. I followed all of her…read morerecommendations and was able to get the comfort and function of my shoulder back. I came to her with a lot of pain and loss of shoulder function. Each time I saw her she zeroed in on my specific concerns and adeptly treated me. She customized her treatments to resolve all issues successfully. I am an occupational therapist and as far as I'm concerned she is outstanding in her field. Thank you Katie and I also need to thank Michael, her assistant for his superb service with his oversight of my execution of the prescribed treatment plan. What a team!!

I can't speak for the therapist as I never got to see her because they messed up my appointment. I…read moreguess it is perfectly fine for people taking time out of their day to drive halfway across town and then have to hear that they forgot to put my name in the calendar. One of the receptionists was apologetic about it and tried to get me in but the other one, Sherry, gave a snippy "so we make a mistakes, so....". How about her losing sick hours to take time of her work for nothing. The inconsideration of some people is just astounding. But having something about "god" tattooed on her arm. Yes, very "Christian" behavior indeed! I requested a sheet of exercises to do at home instead. Not going back there.

Super nice people! It was my first time encountering physical therapy so I went in with an open…read moremind. Steve really gets in there and whips you into shape! Highly recommend him. The only concern I ever had was when the young guy working there set me up incorrectly on one of my exercises, but I had no idea it was incorrect, until I felt like one of the therapist was shaking a finger at me for taking the lazy route. Um, I was just doing what they guy told me to do! Otherwise, they will bend over backwards to help ya out! Welcoming atmosphere. I don't have anything to compare it too, but I have no problem recommending them.

I was referred to this clinic by my podiatrist for planter's fascitis and Achilles tendonitis. The…read moreinitial diagnosis visit and subsequent visits for treatment and learning the appropriate exercises were all professionally executed and very helpful in resolving or reducing my pain so I could get back to running again. They also helped me with nagging hip pain and a forearm injury as a freebee. Over the years, I have seen a few physical therapists. The therapists at this clinic are among the best, and the staff at the front desk are always welcoming and friendly.

After my neck decided it didn't want to function like a normal neck should, I had to swallow my…read moreman-pride and call in the big guns and go to see a PT. Like most, I HATE going to the doctor when I don't have to, especially because normally they just tell you to pound some aspirin and don't drink too much wine or whatever. Preferring to skip that, I decided to call South Sound instead. They were able to get me in first thing on a Monday and get me evaluated. Suzi was absolutely amazing and assured me that my neck would return to normal function and still loved me and wanted me back in a nice long committed relationship. She got me a list of exercises and had a bunch of great tips on working (ie, don't sit in front of a PC 15 hours a day and wonder why you are in pain, duh!) and I was in and out in 30 minutes. I very much appreciated how clean everything was, and they were great about making sure I sanitized and kept my germs safely to myself (and vice versa). All in all a great experience, and I'd highly recommend!

The McKenna location is not recommended. The PT had me do exercises that were not appropriate for…read moreme or my injury. I ended up missing 5 days of work along 2 urgent care visits. This kind of injury to a patient is inexcusable.

Morgan and her staff did a great job helping me recover from knee pain. My process started off with…read morea thorough evaluation, a combination of exercises in the facility and a series of home exercises. The staff was friendly and very professional. I highly recommend this facility to anyone needing their services. Thanks to all!

Everyone is so helpful and caring. Really wonderful people and they take great care of you!read more

These guys are THE BEST. I have done PT pretty consistently for the last 10 years due to ankle…read moreinjuries (because I'm a klutz) and a spine injury from being rear-ended. I have worked with some very good PTs over the years. Zach and Stephanie are better! The care and attention they (and their team) provide is top notch, and they are incredibly knowledgeable. I have never felt rushed through my appointments, and have plenty of dedicated 1:1 time with my PT. Their PTA's, Damon & Svenja are just as amazing as Zach & Stephanie. Guiding you through your stretches & exercises, providing incredible support and expertise to make sure you're doing it right. As with any PT program, you have to trust the process. My baseline was unable to leverage a glass of water in front of me, and unable to sit or stand for more than 30 minutes without significant pain. Stephanie started me off with such tiny movements and stretches that I wondered if it would even work. The end result has been steady progress without any major setbacks, and the appropriate amount of discomfort. (You just can't avoid discomfort when you're rebuilding musculature) Stephanie takes into consideration my day to day life, how I need (and want) to function, and has tailored treatment to help me move through the world on my terms. All while getting closer every day to being pain free. The warmth and connection from them to their patients is felt the instant you walk through the door. I am confident they can help anyone. Over the last several months I have watched them rehab teens with sports injuries, middle aged folks with chronic injuries, and seniors recovering from surgery. Don't hesitate, just make the appointment!

If you are an EDS patient -- or anyone with a complex, slow-healing injury -- stop scrolling and…read morebook with Dr. Kindra McDougall. I am a patient with hypermobile Ehlers-Danlos Syndrome and came to her with a left quad tendon tear (where the tendon had actually pulled away from the muscle), bilateral elbow tendinopathy, and a right shoulder supraspinatus incomplete tear. I had already been through prolotherapy and PRP injections -- the supposed gold standard for EDS -- and was still not healing. Dr. McDougall didn't give up on me or accept the plateau as the answer. She researched paired regenerative therapy and brought a peer-reviewed study to our appointment showing statistically significant success rates for shockwave combined with PRP in EDS patients. We built a treatment plan together, and she administered five of my six shockwave sessions herself. The results were confirmed by ultrasound: the tendon reattached to the muscle at two separate points. My PRP specialist was dumbfounded. By the end of my treatment, I had full quad function, meaningfully reduced elbow pain, and I returned to barre classes -- pain-free -- for the first time since my injuries. What makes Dr. McDougall exceptional isn't just her clinical skill. It's that she treats you like a whole person, stays current on research, and refuses to let a stalled treatment plan be the end of the story. She works across multiple locations, and I can say with certainty: wherever she is, she is worth the drive.

Not fitting my situation or needs. Also rushed and superficial. I will not return! Truth in…read moreadvertising would be appreciated