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    Puffcity Rivervale

    3.0 (2 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    PUFFCITY RIVERVALE ATMOSPHERE

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    2 years ago

    Sold me e-liquid that broke my vape. Never even offered me a receipt when purchased either. Called and messaged them no answer. Good times

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    3 years ago

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    Casa de Montecristo

    Casa de Montecristo

    4.1(169 reviews)
    5.4 mi
    $$

    Had a wonderful experience shopping here because that's exactly what it is: an experience. You'd be…read morehard-pressed to find a more impressive shopping selection for cigars around. You can spend an entire afternoon going through their selection. The best part is the staff encourages it. No rushing, no pushing. They encourage you to take your time. They are also very knowledgeable and helpful with their recommendations. The store is well-laid out and there is something for every budget here. They are friendly to new cigar hobbyists as well as seasoned ones. Prices are fair. Fellow customers are also friendly and always willing to strike up a conversation. Cigar accessories are also well-represented. Stop by for your next smoke. You'll be glad you did.

    Tonight I had one of the worst customer service experiences I've ever encountered at Montecristo in…read moreParamus. I stepped away from my table for roughly two minutes to use the restroom, leaving my jacket, my drink, and a cigar I was actively smoking. When I returned, my entire table had been cleared including my cigar despite my personal belongings still being there. I asked to speak with the manager, Ric, to explain what happened. Instead of taking ownership or attempting to resolve the situation, he told me he "didn't know I was coming back" and decided to clear the table anyway. Even after I pointed out that my jacket was still at the table, he simply said it was an error and there was nothing he was going to do. What made the situation even worse was his attitude. He then questioned whether I had purchased the cigar there and tried to tell me I should have paid a $10 fee for bringing one in something I have NEVER been charged in my many previous visits. Rather than acknowledging his mistake, he doubled down. I suggested a simple goodwill gesture allowing me to buy a replacement cigar at a discount and he flatly and rudely refused. When I asked what he could do to make the situation right, he said "nothing" and ended the conversation. Mistakes happen in hospitality. What's unacceptable is the complete lack of accountability, empathy, or basic customer care from management. The dismissive and confrontational response turned a simple error into a truly negative experience. Based on how this was handled, I will not be returning and I would strongly caution others about the level of service they can expect if an issue arises.

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    Casa de Montecristo
    Casa de Montecristo
    Casa de Montecristo - Hoyo de Monterrey Habana cigar- we smoke the good stuff

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    Hoyo de Monterrey Habana cigar- we smoke the good stuff

    Casa Hispaniola Fine Tobacconist of Nyack NY. - Comienza bien tu mañana con el sabor de un  café Dominicano y un cigarro Hispaniola.

    Casa Hispaniola Fine Tobacconist of Nyack NY.

    4.5(15 reviews)
    8.0 mi
    $$

    The owner is super cool, laid back and enjoys owning his shop. You can go in and hang out in the…read moresmoke lounge or just pop in and out for cigars. I'm not a smoker but I do enjoy checking out cigar shops. My husband walked out with a few things including 2 cigars that came from the canaries which he was excited for.

    I come in every few days to buy my husband a cigar that was $12 and now it is over $19 and that…read moredoes not include the tax yet. The prices are high. The selection of cigars and store atmosphere has improved since the new guy Pasquale has joined the store about 4 months ago. I haven't seen any Padron cigars that I normally buy in over 2 months. The owner keeps saying they are coming in but I'm not holding my breath. It doesn't take months to have an order fulfilled. My husband and I hang out at times at the shop sitting on broken chairs. The ventilation system is awful. The humidor has a home humidifier instead of a proper commercial unit. The only thing that improved is the knowledgeable employee Pasquale. My husband loves all of his recommendations and the way he describes the characteristics that make up the cigar. He invites us to sit and stay and enjoy our cigars with a beverage. He is very hospitable and charming. Overall, it's a crapshoot knowing if your cigar will be in stock, but worth the drive especially if Pasquale is there to greet you.

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    Casa Hispaniola Fine Tobacconist of Nyack NY.
    Casa Hispaniola Fine Tobacconist of Nyack NY.
    Casa Hispaniola Fine Tobacconist of Nyack NY.

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    Puffcity Rivervale - vapeshops - Updated May 2026

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