I've been bringing my dog here ever since I got her almost a year and a half ago. The staff here is amazing. The lady at the front desk is always so welcoming, and my dog really likes her. The groomers always do such a great job with my dog. Their products never irritate my dog's skin. They are never judgy if I bring her matted, and they work with me when she is. I feel really comfortable bringing my dog here, because I know she's in great hands. Attached are some pics of her after grooming, the pics don't do her justice, she has a hard time sitting for photos! I highly recommend this place! read more

Puff & Fluff Grooming - Arrowhead - Cherry after her grooming - Pet Groomers Near Me - Glendale, Arizona

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I have been coming here for years. I bring both my PWD and my Havanese. When I dropped the Havanese off today they told me that they would need to go shorter which is fine. However his beautiful fluffy havanese tail which I brushed before coming in was completely shaved. I really wished someone would have called m to talk about this! Super disappointed. read more

Puff & Fluff Grooming - Arrowhead - Dogs tail - Pet Groomers Near Me - Glendale, Arizona

I have a small senior pup who needs extra TLC at the groomers and I am so glad to have Mary Beth and the team here. We visit every six weeks roughly, and the consistency and kindness among the staff makes it easy to keep coming back. My priority is my pup's safety and happiness during challenging experiences like being groomed. This location meets those needs and more! read more

Puff & Fluff Grooming - Arrowhead - So fresh and so clean with a cute little holiday tie - Pet Groomers Near Me - Glendale, Arizona

We've been clients here for over 3 years. Our Bernedoodle loves going here, and they keep her looking great. We've been Pampership customers during that time and feel it's an amazing bargain. read more

Puff & Fluff Grooming - Arrowhead - Pet Groomers Near Me - Glendale, Arizona

NEVER BRING YOUR DOG HERE!!! We took our dog for a grooming visitation, and they shaved him to the bone. It was horrible, he was left with razor cuts, his butt was inflamed and was not able to sit for days. We had to take him to the hospital that's how severe his injuries were. Not qualified nor care for the well being of the pets. read more

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I just took my cocker spaniel to this place and she had a beautiful cocker style haircut. They called me and told me they could not continue with the style of hair cut because there were some knots. I comb my dogs hair so I know that there was a couple but that's it and they could of been cut out. These people are lazy and just didn't want to work to make my dogs style look good. I will NEVER take my dog here again. They shaved her down to the skin and then charged me $25.00 more then usual saying they just raised their rates. That makes 3 rate hikes now in the last year and a half. Unbelievable!! This place is horrible. If you care about how your dog looks after they get groomed, don't take your dog to this place. We have a couple of friend and a few of our family members who all take our pets to this place. Not any more. I will make sure and get the word out. Unacceptable!!!!! read more

Puff & Fluff is the best. Open availability and staff that knowledge and helpful when deciding what will look best. This is our second time here and we love it! read more

Puff & Fluff Grooming - Arrowhead - Pet Groomers Near Me - Glendale, Arizona

Just picked up my dog from puff and fluff groomer. Completely outaged by the price increase and since my large golden is so big they needed 2 people to work on him. I was charged $196! Usually $130 in the past. They said $30 increase I was not told about on grooms. Highway robbery!!!!! Who can afford $200 to groom their dog! read more

Took my dog here for the first time yesterday because my usual groomer is closed right now due to COVID. My dog is only about 24 pounds, and they charged me for a medium sized dog. $70 for a 24 pound dog seems a little ridiculous. They did an alright job, but looking at my dog today, I noticed she has scabs on most of her nipples. They cut my dog. I understand mistakes can happen but I was never informed of this. Hopefully she doesn't get an infection, which will make this cost even more with a vet visit. read more

Puff & Fluff Grooming - Arrowhead - Pet Groomers Near Me - Glendale, Arizona

Delightful service, super cute shop, and a great cut! This place is quick to respond, very friendly and nice to us and our pups, and I simply love taking them here. read more

Puff & Fluff Grooming - Arrowhead - Looking gorgeous after a fresh cut, wash, nail trim and teeth brushing. - Pet Groomers Near Me - Glendale, Arizona

First time customer, I took 2 Shih Tzu dogs in for grooming after reading the reviews here because they are just down the street and a local shop owner rather than a chain (Pet Smart). I wont be going back. I feel they just rushed through this groom. The ears were very poorly done. You can see the scraggly hairs, a result of not brushing them out correctly while trimming. Not that this is a deal breaker but they didnt even bother to put bows in. For a $100, nothing special here... read more

Puff & Fluff Grooming - Arrowhead - Pet Groomers Near Me - Glendale, Arizona

I would have given I I half a star or no star. I know my poodle had a lot of hair to comb through and I told the groomer not to cut it all off, they told me he had a lot of knots and they need to cut his hair short. One hour later I was called and told he was done. No indication there was an issue. I got there, my standard poodle was butchered. They told me they could not finish the grooming and he needed to go the vet to get sedated and have the vet finish grooming his head and ears. I was charged $33.00, which this is not about the money, this is about my poor Angel. I left so upset and Angel was traumatized. The vet bill was $350.00 for sedation, to fix the atrocious, butchered grooming job and a nail trimming. I do not know who owns this establishment, but I should not have needed to go through this trauma nor my beloved pet. I am seeking a response as to who is going to pay for my vet bill. read more

I sit this little shitzupoo a few times a year and he is always matted and dirty when he comes over. He lives on a few acres and think he is a German Shepard! Well he has not been groomed since August last year when I had him last, so I called immediately to get him groomed. They had an opening and got him in. Wow what a new dog!!! Not only is he very handsome but his energy and prancing around the house told me how good he felt and happy he was. I was pleased with the entire staff as it's teamwork caring for our pets! Thank you all! Lol I'm beginning to wonder if I dog sit only to groom this old guys dog? Ya think? I should start charging... read more

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We took our fur babies to Puff & Fluff yesterday for the first time and we couldn't be happier. The service is superb, the staff are very conscientious and friendly, and they look better than they have in years! read more

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I will give them 3 stars because recent summer cuts have been good. They butchered our Goldendoodle this time. See my picture. They cut 3 inches on his tail down all the way and left the rest. I will try them one more time, then move on. read more

Puff & Fluff Grooming - Arrowhead - Oops I cut part of the tail - Pet Groomers Near Me - Glendale, Arizona

I've been taking my little Chipom, Cinnamon to Puff and Fluff for a while. We started going when it was Bow Wow. Our favorite and most wonderful groomer there is Anna! We absolutely love her and the whole staff at the Arrowhead location. Anna is so great with Cinnamon and grooms her perfectly every time! The best part is when I pick her up, Anna always puts the cutest bows in her hair that no one could ever get to stay on her in the past- love Anna and Puff and Fluff! read more

Puff & Fluff Grooming - Arrowhead - Thank you Anna for always making Cinnamon look so cute after her grooming! - Pet Groomers Near Me - Glendale, Arizona

First tme to Puff and Fluff Grooming and I love the way my fur babies look. My little girl came out with 2 little pink bows on her ears so it looks like ponytails, am my little boy with a red bandana. Take your fur babies here you won't be disappointed. The staff is very friendly. read more

They did this young lady up right . She loves visiting them even though they grind and clip her nails. The runs in there straight into their arms for hugs and kisses! The beautiful gift of bow and treats probably didn't hurt either. I am glad I found such wonderful people to help take care of my angel. read more

Puff & Fluff Grooming - Arrowhead - Zoey Neriah in all her bowdatious glory - Pet Groomers Near Me - Glendale, Arizona

So happy I found this place! Great customer service and they were very sweet to my fur baby! They did an amazing job, I will definitely be coming back! read more

Puff & Fluff Grooming - Arrowhead - Pet Groomers Near Me - Glendale, Arizona

Just wanted to let you know about my experience today at the 67th & 101 location. When I went to pick up the price was cheaper than expected, great! I paid. They brought out a crate, it wasn't mine. So not only did they mix up my cat & crate. The lady was also rude when I asked to see both of the cats so I can see which one is mine. She told me well they are both completely different cats. I finally got my right cat & crate. But she had pooped in the crate before they handed her to me. I sure hope it was her poop because it is a completely different color than her poop normally is, if it is not her poop then she could get sick if the other cat is sick, & I will not be happy about that! The poop is caked on to her paws & tail. Her tail is all matted with poop. I am not happy at all about the cats getting mixed up & me having to bring her home to give her a bath. Not worth $82.80!! Also her nipple got nipped it's is red & irritated. I will not be bringing my cat back. read more

Puff & Fluff Grooming - Arrowhead - Pet Groomers Near Me - Glendale, Arizona

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This was my first visit after recently moving here. Always nervous for my pups first times. They were greeted & welcomed as well as my instructor were followed. I'm very happy and look forward to a long term relationship read more

I understand this is a business and I don't want to talk about them but this is the last time I will be doing business with them. Everytime I drop my dog off they always give him the same haircut that I didn't ask for ..show them the pic I wanted for my puppy haircut and told them how I like it but both time he came back not what I wanted ..gave them a second chance this morning show them the pic of the haircut I wanted but it's turn up Really bad didn't even look like what I wanted so I won't be coming back here again and am of my family members with dog read more

My Bernedoodle, Rylie, absolutely loves Khrissy, the manager at Arrowhead, and Puff and Fluff. I've had such a great experience here that I also take our 12-year old Chichon, Lola. Both dogs always look great when they come home. The subscription for Rylie saves me money and they're always done in a couple of hours. Highly recommended! read more

Went to drop off my dogs this morning and was told that my dogs were to much work for them and that one of them bites ..,..hello this is a grooming place and they have done my dogs before.....rude and nasty .....tried to patronize local business .....not again .....run from this place and the brunette with the dreads ....NOT for customer service read more

My husband and I travel a lot, and the first few times getting our pup's haircut was a nightmare. Ever since I have been so nervous going into a new groomer. But at Puff & Fluff they have always done a perfect job and never let me leave until our pup looks exactly like we wanted. They also helped me know exactly what to tell other groomers for when we are away from AZ for several months. The booking process is so easy and there are often deals customers can take advantage of. read more

Just came back from Puff and fluff Arrowhead for cat grooming for my kitties. I thought they did good job then I noticed one of the kitties had a bleeding nail!! I know this cat give you a difficult time with nail trim, but they didn't say anything about it. It's hard to think the groomer didn't notice this. I'm still checking the rest of his nails but all of the nails are cut way too short, too close to the quick. Perhaps they are just not capable of handling cats as well as dogs. I'm just very disappointed in them. read more

Puff & Fluff Grooming - Arrowhead - Pet Groomers Near Me - Glendale, Arizona

This is the best grooming place ever! This is the only place my dog feels comfortable. We have been going to them for years now and will continue to because of their great service and how my dog loves them. The place is very clean and I love it! read more

First time going to this salon. I did not notice the cut when I picked her up until I came home. I am not happy!!!! They also cut her hair shorter than expected!!! read more

Puff & Fluff Grooming - Arrowhead - Pet Groomers Near Me - Glendale, Arizona

Competitive pricing. Very nice staff. Great service. I get my goldendoodle groomed here every other month.

I took our three Cavalier King Charles Spaniels here and they came back looking and smelling great! One of my dogs, Romeo, is a shy little guy and is always nervous around others. Well, not them! They were very caring and sweet to my fur-kids. I am a big fan! read more

The business did admit everything was left in the crate and offered to write a check for the leash but I still have yet to receive. :/

My pups look great every time. Their staff is always professional and they are quick and have both of my dogs ready in less then three hours

We've been going here for a few years. Two miniature poodles and a standard poodle. I love the new location. It is a really nice shop and easy to access. They always do a great job on all of the dogs. read more

Was not to happy with Lin Su groom...left way to much hair on face and the nails on 1 foot not trimmed. Her sister Shari was perfect...we will try again.. read more

I took my 4 month old Yorkie puppy today for a bath , brush and face trim! I absolutely loved the way they treated me and my fur baby! Anna did an amazing job on Harley! He's so soft and looks so cute! I love how he smells and feels! I will definitely be back! I highly recommend! Great customer service as well :) read more

Puff & Fluff Grooming - Arrowhead - Harley - Pet Groomers Near Me - Glendale, Arizona

We are new to the area and so happy we found this place. They take such good care of Milo and we love his cut! I avoid getting Milos hair cut because we have never loved how he turns out until now. read more

Puff & Fluff Grooming - Arrowhead - Looking so dapper with his cut - Pet Groomers Near Me - Glendale, Arizona

They do a great job. My dog is happy to go inside for appointments. They remember to put cotton in his ears so he doesn't get ear infections. The staff is friendly and we see the same people each appointment. I highly recommend! read more

I took my Goldendoodle here about a week ago and the groomers did an amazing job! I explained to the front receptionist what I wanted and the groomers did exactly what I asked. And the pricing is reasonable too! I definitely will be taking my dog here from now on! read more

I love Puff & Fluff! I can tell my dogs are comfortable going there and they always come out looking wonderful. One of my boys has severe genetic problems with his hips and back legs and I'm sure he isn't the easiest dog to groom but they handle him wonderfully. I like that they do not keep dogs in a rack of cages like you see in other groomers. Dogs are kept in little separate room type spaces, my boys always share a space just for them and I know that makes them happy and comfortable. I think that makes a huge difference in the atmosphere and stress level for dogs. Everyone who works there is nice and friendly. And prices are reasonable. I would recommend Puff & Fluff to anyone looking for a groomer. read more

I took our new puppy, a Shihpoo, Murphy into see them. They were so incredibly nice from the moment we walked in the door. I was such a nervous mommy!! But everyone was so nice and caring and they took such incredible care of my baby! He not only was a vey happy boy, but he looked fabulous too! I highly recommend Puff and Fluff!! read more