https://www.toursplaza.com. Click the link and you will see that they are no longer in business…read more I have used Tours Plaza multiple times over the years and always requested Gerry as my driver. Last November our stop in Cozumel was canceled due to the ship needing to avoid a storm. I contacted Tours Plaza and requested a refund as their policy stated "Full refunds will be given in the event that your cruise ship does not make port." They replied the following day, November 7, 0224 "Hola Margaret. We're sorry your cruise changed the itinerary, we'll issue the refund, you must receive it in the next 7 days. See you the next time! Kind regards". That was 5 months ago. I have never received my $233.20 refund despite repeated promises by Eduardo that the refund was being processed. On January 31, 2025 "Our clients are very important to us, I'll issue a refund right away, you should receive it in the next few days. I'll write to you in a few days in order to confirm this went through." Never happened. On 2/07/25 " Hola Margaret. The refund usually takes 7 day... We just checked the status and it's processing, you should see it at your account shortly. In any case we are monitoring the situation because our clients are very important to us! And your refund is absolutely correct. We'll write to you on Monday again, in order to check you received your refund correctly. Kind regards". Never received. He then pretty much stopped responding to my emails. I never received the refund. Today I receive an email from Tours Plaza regarding yet another reservation (upcoming) telling me that I will need to try and get my deposit back from my credit card company "Dear M, bad news, our site was been hacked and several reservations were deleted and money was stolen from us and while we investigate, and try to get back the stolen money from us, Tours Plaza is no longer online, please ask for your deposit refund at your bank or Visa Card. Best Regards Eduardo" I strongly advise against using this company. They can no longer be trusted. And that's a shame because they were my go-to tour guides for many years.

We booked a car for 3 people a month ahead of time. Eduardo was quick to confirm by email and gave…read moreexcellent instructions for our arrival. We met our driver KELLY at the assigned location and he was extremely courteous and knowledgeable. We knew ahead of time that we wanted between 3-5 hours of tour and had a couple of places in mind, the Chocolate factory & Tequila factory (both were very fun and educational), then over to the beach to just enjoy the coast. Kelly picked several stops along the way and made it real easy to just relax and have a great time. We were ready to go back to our ship after about 4 hours and had the BEST DAY POSSIBLE. Thank you Kelly for a pleasant, comfortable, and informative day. You made our visit truly memorable.

During our time in Rivera Maya, we booked an excursion with Alltournative to check out Coba ruins…read moreand the Mayan area. First, we started off in a Mayan town where we began our adventure. We did 2 ziplines, canoed, swam in the Cenote, and ate a delicious meal. Our tour guide Tonica was outstanding, explaining to us the culture of the Mayans and the history of the area. No phone are allowed during this portion, but there are lockers available to store your things. Our 2nd stop was at the Coba ruins, where we saw the Mayan temples in the town of Coba. It was a long walk to the main temple, but it was a cool experience and beautiful architecture to see. The whole trip was an all day adventure, but well worth it! Definitely recommend if your looking to learn about the culture of the area and the people who live here! :-)

This excursion was the highlight of the trip for myself and my 3 girlfriends. We were staying in…read moreCancun and it took us about an hour and half to get to Alltournative but it was so worth it! Our guide, Erik, could not have been more of a delight. He was so friendly and made the whole experience that much more incredible. His knowledge of the site and his safety tips helped us at each event. While we were there we went through several ziplines, snorkeled through ancient cenotes, rappelled, and got to eat some delicious and authentic Mexican food. I absolutely recommend this excursion for anyone looking for something exciting on their trip.

Tiger, is the amazement of the Cozumel community. His guacamole at the sand bar is awesome. On my…read moretour I saw lobster, 5 turtles, and a few large stingrays. Tigers pole dances and beer selection is beyond reproach. Go get you some tiger merch. You will leave satisfied.

We had a great time! The boat is nice, the crew is very friendly and well informed. They are all…read moreabout fun while keeping everyone safe. They take great underwater photos. I only wish I posed for more! They fed everyone and had yummy drinks. Overall great time. Everyone on the island also know and recommend this family ran business.

We were on a cruise and love chocolate so thought we would try the chocolate place. The bus ride…read moreout was good and when we arrived we first took a picture with one of the staff dressed in local costume (for purchase afterwards). We then entered an area to see how chocolate is made. Our hostess was very friendly and demonstrated how the process works. Be sure to bring small bills as tips are always appreciated. We then had time to taste and purchase chocolate and other items. They also have a bar where you can purchase drinks with chocolate in them. Nice on a hot day.

Realistically, this place is a tourist trap. It's meant to catch visitors to the island, typically…read moreoff a cruise ship on excursion, and give them some brief entertainment before selling them some chocolate and getting them moved on their way. I came by myself on a cruise ship excursion earlier this year. With the tour, after the typical "we take a photo and try to sell it to you later" moment, they walk you through this forest-like setup and tell you the history of cacao, it's various uses, and a live demonstration of how cacao gets mixed with other ingredients to make chocolate. I learned a lot. After the demonstration, there's a Tiki Bar selling chocolate based beverages, including a chocolate margarita that I've heard great things about and a chocolate martini that I thoroughly enjoyed. From carefully watching the bartender, there's no Mayan Cacao products anywhere in the mix, though-- it's the typical stuff you'd find in any well-stocked liquor store. Of course, they finish by dropping you off in a gift shop where you can buy chocolate bars and other souvenirs and gifts to take home with you. For the price, it wasn't worth grabbing the chocolate bars, but it was nice that they had some samples for you to try if you weren't sure.

If you've never been to a cenote the what are you waiting for? Cenotes are these underground rivers…read morethat are all over Cancun. A lot of them are lit for effect and if you've been to Xel-Ha or Xplor then you know that they can be majestic and grand, but sometimes all the kids splashing around and screaming can be a bit much. That's why I like these out of the way ones that don't have as many visitors, but they are calm and quiet. All the guides I've had at these places are ecologists who are protective of the environment and are constantly hitting home about how the bats, the trees, the rivers, and the soil have a symbiotic relation with the land, so this is a good way to learn how to appreciate nature.

Basically we were stood up. We drive to the cenote and the tall guide said come back at 3 for a…read moreprivate tour; but at 3 he was in Playa del Carmen. The lady let us walk back to the cenote and look for free.

We took the Progreso tour this past week as part of our Disney Magic spring break cruise, and it…read morewas absolutely fantastic. Our guide, Cas, did an outstanding job leading us through three planned stops--and even handled an unexpected bus switch with ease. She was knowledgeable, engaging, and shared fascinating insights from her Mayan heritage as we explored culturally significant sites. We'd highly recommend Tripping Cool and Cas to anyone looking for a memorable experience!

#carnivalcruise #cozumel Chef JC he is the best and Armando…read moreFausto and his team provides exceptional service. I have traveled abroad and visited Mexico a few times but have never experienced this level of unique customer centered experience. The VIP La Casa La Playa is an adults only experience When passing through Cozumel please visit, tell them Maurice sent you.

This is such a fun tour and beautiful tour of the island! We had a wonderful guide, Sergio, who…read moremade the trip more interactive! He sat and talked with the entire group and got to know us all. Amazing job!!

Rebecca the Guide was amazing . Very knowledgeable and take a pretty good photo! Carlos are driver…read morewas just as amazing

I visited here for a cruise excursion. The guide does the tour in Spanish and English. They do a…read moregreat job pointing out the various sea creatures you'll sea during the visit and safety. I was sad not to see any sharks since I'm shark obsessed. I have heard from others who did the tour you sometimes do see sharks. It's incredible feeling to be below the sea seeing all the fishies.

Fantastic experience from start to finish. The sea area we explored was full of life. Many fish,…read morestingray, plus a shipwreck. The staff are some of the nicest, most professional people we have ever met. We found it fascinating that they were just as interested as we were, with the sea life. Five Stars

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

¡Un tour inolvidable gracias a Rod y Limbert!…read more Tuve la fortuna de vivir una experiencia única con el servicio de custom tour ofrecido por Rod, el propietario, y Limbert, nuestro guía turístico. Desde el primer momento, la atención fue impecable, personalizada y cálida. Limbert no fue solo un guía: se convirtió en un verdadero amigo que nos hizo sentir como invitados especiales en su propia casa. Su conocimiento sobre la cultura maya es impresionante, y visitar las ruinas con él fue como viajar en el tiempo --una experiencia educativa y fascinante que no habríamos tenido con nadie más. Además, nadar con las tortugas fue una experiencia fuera de este mundo. Limbert se encargó de que todo fuera seguro, organizado y, sobre todo, mágico. Nos llevó también a restaurantes maravillosos con auténtica comida mexicana, alejados de lo turístico y llenos de sabor local. Gracias a Rod y Limbert, mis vacaciones fueron mucho más que excelentes --fueron absolutamente memorables. Recomiendo este tour a cualquiera que quiera descubrir La península de Yucatán con profundidad, autenticidad y un toque personal inolvidable. An Unforgettable Tour Thanks to Rod and Limbert! I was lucky to experience a truly unique custom tour organized by Rod, the owner, and Limbert, our tour guide. From the very beginning, the service was impeccable--warm, personalized, and incredibly thoughtful. Limbert wasn't just a guide; he felt like a true friend welcoming us into his home. His knowledge of Mayan culture is outstanding, and visiting the ruins with him felt like traveling back in time--an educational and fascinating experience we wouldn't have had with anyone else. Swimming with the turtles was also absolutely out of this world. Limbert made sure everything was safe, smooth, and above all, magical. He also took us to amazing restaurants with authentic Mexican cuisine, far from the tourist traps and full of local flavor. Thanks to Rod and Limbert, my vacation was more than excellent--it was truly memorable. I recommend this tour to anyone who wants to discover the Yucatán Peninsula with depth, authenticity, and a personal touch you'll never forget.

We visited this beautiful island on a Carnival excursion with the Twister speedboat as our mode of…read moretransportation. The good: Eduardo y Eduardo were our captains on the boat and it was an amazing time. Aida was our go to person on the island and she was very kind and accommodating. The island is GORGEOUS- clear water, surprisingly no fish, white sand, nice chairs, hammocks, and swings at the cash bar. The drinks from the cash bar were fabulous- I had fresh coconut water and a delicious mojito. The not-so-good: the food was just plain bad and there was very little selection. The included drinks were either a rum punch, tequila punch, or beer. The punches were heavy on sugar but had very little alcohol. The inflatable was in need of much repair. Snorkeling is listed in the description but when we asked we were told there are no reefs on the island and they don't have snorkeling. The worst part for me was the timing- we knew we were only scheduled to be there until 1:30 but we were only at the island from about 9:30-11:45 before we were corralled back to the boats. I'd do it again- but would have liked to know these details going in.

Isla de Pasion is a secluded island off of Cozumel and is such a beautiful beach that is not to be…read moremissed. There are many ways to get there -- by ferry, by private boat/catamaran, or car. On Thursday, my husband and I rented a jeep and drove to the fishing pier at Laguna Ciega. Note: You will need a jeep to get to Laguna Ciega. I would not recommend walking. Once you leave downtown and start driving for a while, you will end up in front of a dirt road, where the road becomes bumpy and requires off-road driving. A regular car will not be able to handle the dips, which are pretty major. Depending on the weather there could also be muddy water. The dirt road is wide enough for one car, so be mindful of cars that could come from the opposite direction. Despite the off-road driving, we still arrived within 30 minutes. Cozumel is not a large island. We parked our rental car and got on a boat with a local who offered to take us across to la Isla de Pasion for 100 pesos per person each way. We agreed that we would pay him half of total when he gets us to la Isla de Pasion, and then the other half when he takes us back to Laguna Ciega. The boat ride was quick and took about 5-10 minutes. Isla de Pasion was incredible. The water was clear and the waves were super gentle. There is a beach club on site; however, my husband and I settled down in our own little section of the beach. We stayed for about 3 hours, swimming, and having a picnic with food and beers that we brought. As we were leaving around 1:30pm, we noticed there were a lot more people on Isla de Pasion. Definitely get to the island EARLY so you can enjoy it when it is less crowded.