I had a very concerning experience at the Key Food on Lee Blvd in Lehigh Acres…read more On April 24th around 8:44 PM (right before closing), I purchased a case of meat that was on sale and sitting in a cart outside of refrigeration. I specifically asked the butcher for a fresh case because I was concerned about how long it had been sitting out. He refused and assured me it was "fresh." When I got home and opened the meat, it had a strong rotten egg odor, clearly indicating it was spoiled. There was no way this was safe to eat. I returned the next morning around 9:30 AM and spoke with the manager (Marcella). She handled the meat with her bare hands, said it "smelled fine," and told me I could still cook it. I explained this was for a gathering and could make people sick, but she refused to give me a refund or replacement and walked away. This is not just bad customer service--this is a serious food safety issue. Selling potentially spoiled meat and refusing to correct it is unacceptable and dangerous. I would strongly caution others to check their purchases carefully, especially meat products from this location.

I love Key Foods in Lehigh Acres. The produce has a great selection and is always fresh. The deli…read morehas incredible Cuban/Puerto Rican food and the staff behind the counter are excellent. I highly recommend this market for the shopping and for eating.

They have my favorite ice cream, which is the chocolate banana fudge pops. The store is usually OK…read moreclean. It's very convenient for the people that are living around the area like me as supposed to having to drive all the way to Publix or all the way to fresco and sometimes even to Walmart I'd rather just go there and get something that I need quickly I don't, however, like most of their prices as they are overpriced compared to other stores but I guess you have to be because you're just a small market.

Great meat department, always fresh!! Clean & organized store with the best helpful & friendly…read moreemployees. You get what you pay for and prices are good for a small store. Many items that are not at Publix or wal-mart. Great produce and always fresh. Stay out of Wal-mart . . . Always Jacks on Joel!!

Very good customer service like they always do especially tahiti always there greeting everyone…read morewith a smile and great customer service.

Price is super high and the produce not fresh; No one speak English, if you are looking for free…read moretour in Cuba this is your place.

@publix in Lehigh Acres "I am writing as a loyal customer,…read morebut as a professional with extensive experience in the customer service industry. I am currently one of the top employees at a corporation of 15,000 people, and based on my career, I can tell you that Randy is truly special. ​Whether it is watching him proactively ensure every customer is cared for, or the time he stepped out into a rainstorm to help me with my broken-down vehicle in the parking lot, his actions consistently demonstrate elite-level service. No matter where you look in the store, he is there making sure everything is okay. ​Publix has a 'golden employee' in this man. I strongly encourage you to provide him with the opportunity to move into a General Manager role. From one professional to another, I can recognize a leader when I see one, and he is exactly who you want representing the Publix brand."

I am giving Publix 100% for their customer service. The you man in the green is top tier when it…read morecomes to customer service. i teach professional development and I am always impressed by the way he deals with everyone!

In Southwest Florida like Naples and Fort Myers vicinity, Publix supermarket once reigned supreme…read morewith more than 50 stores. Whole Foods, Sprouts, Bravo Supermarkets, The Fresh Market, Lucky's Market, Trader Joe's and Aldi have grown their footprint and expansion here in recent years. Walmart and Publix had battled against Sweetbay, Food Lion, Bruno's and Albertsons. There were several Bravo Supermarkets opened here in the last few years. How they fit in the grocer battle in Southwest Florida? I was in the Lehigh Acres in late Sunday afternoon. My curiosity made me swing by a Bravo Supermarket in Lee Blvd. First, most Bravo Supermarkets are franchised and locally owned. Bravo grow into Florida from New York. It catered to Latin Clients with fresh produce, dairy, meats, seafoods, snacks, drinks and prepared foods. There were two food trucks at the end of parking offer Jamaican and Latin food. The produce area is adequate but not that big. Pickup parsley, one eggplant and two bitter melons. I was looking for tropical fruits but the Papaya was huge and the size is not suitable for our need. Only three Mamay Sapote were available but there were good selections of Malanga and yuca. The green guavas were very fresh and looks amazing. Will check out the seafood and the meat department on the next visit. From the frozen section, I got 4 Mango Ice Cream bars and a Argentinean Beef empanada. From the small bakery section, I got two Pan Mexicano and croissants. I was at the store around 4 PM and did not explore the prepared food or deli section! This is a good side store and not huge. The place is clean and the staff is friendly. A good Latin Supermarket! Now, I know how Bravo and others can compete with Walmart and Publix. Just differentiate yourself from Publix and concentrate on your own niche.

I went looking for exotic fruits, and definitely found them here!! They had such an amazing…read moreselection and for the best prices! I got mamey sapote, sapodilla, black sapote, starfruit, and burro bananas. Also the employees were really friendly. Will definitely be back!

Great Aldi location! Always stocked & organized shelves. Friendly workers, short wait for…read morecheckout. Aldi food has improved so much over the years, the quality rivals big name grocery stores. It IS still possible to pay low prices for good food!

This is for LEHIGH ACRES store. I notice if your under staff some items aren't on the shelf when…read morecustomers need them. Temperature control on ALL MEATS should be taken serious and cleaning the meat area shelves are a issue for bacteria growth. Accountability is a must if you cannot hire staff to keep ALL ALDI STORES SANITIZED. Prices are good but what good is it if the customers get sick. News media will be around the corner. Do better.

This Store has very Cheap meat prices! However, you pay for it with their lack of CUSTOMER SERVICE!…read moreTHEY ARE ARROGANT.I asked them to turn the music down and they acted as if I asked for blood! Their store is Dirty and Dingy. If you want larger cuts of meat special cut magically there goes your cheap meat price! HORRIBLE Horibble

They are extremely pricey. The only good thing here is their fresh Cuban bread and anything on…read moretheir circular paper that says sale. Otherwise, head over to SaveAlot or Winn Dixie. The workers are under paid and over worked. It's sad, greed is a terrible thing.

Don't even waste your time at this place. Just horrible. Especially the auto center. Everyone acts…read moreclueless and slow. If I didn't call about my appointment for my oil change I would've been screwed over. They won't tell you they don't have oil filters. If I could put negative stars I WOULD!!! Just horrible. And customer service is even worse. What do they even get paid for? Being lazy?!!! That's basically what it seems to be. I'd go to a different Walmart. They never have any food items really available anyways. And it's always super crowded with people that have absolute no manners. It's annoying and sad.

I don't like the new checkout routine. We can no longer use the self checkout if you have more than…read more9 items and the lines to the cashiers was long. Personally I like using my own bags and even though I place them on the belt they still put them in plastic. When I arrived at my car I transferred them into my insulated bags. Walmart used 13 bags that easily needed two of my bags. I know the moral values of people today steal whether at the checkouts or opening and eating while shopping without paying by getting rid of cans or wrappers before they head to the checkouts. I guess they feel if it is consumed in the store, it's not stealing. Shameful!

Today we dropped off our car for a tire rotation, which takes about an hour. Although it is…read moretempting to grab an inexpensive bite to eat at Costco (hot dog, pizza, salad and/or ice cream) while you wait, we walked to a nearby restaurant. We walked back, did some shopping and picked up our car keys on the way out. Vitamin supplements, water, wine and a battery charger were our main focus today (you can't get a battery charger and your tires rotated at Publix haha). We looked at meat, but just didn't find anything today. We went to the self checkout and were assisted by a very friendly young man who offered to help us. Sure! He scanned everything and all we had to do was pay. Easy peasy.

Maki Eye Associates, PA They were very helpful with making…read morethe appointment very generous on their time schedule as well However, when I walked in the girl at the front counter was irritated IMMEDIATELY First because I was there. Second that I wanted to understand why I was going to pay extra for what was on a little piece of paper that she handed me right away I asked her what are these fees for? that's extra $49 this extra $39 that and I wanted to understand what is that for and why do I need it? Rather than explain that or take any time with me at all, she simply said And I quote " you can go somewhere else" Now I could understand if I was being rude or anything like that. I needed to know what I was being charged for and I don't think that's a crazy question when you're in a business. I did interrupt her lunchtime, But I was offered that time for an appointment I did not intentionally try to ruin her lunch. I was offered that time so I took that time. It worked for me as I work I noticed that's what happened she needed lunch. She was very unapproachable very unapologetic and very unhelpful. And now I did go through with COSTCO OPTICAL and I got my lenses. I got everything done but first impression was heck. Yes I'm could go somewhere else but NO, I also waited an hour to be here so no, I'm not going anywhere else now,and I'm sorry that you made an appointment at your lunchtime. I did not offer that appointment to myself. They offered that to me. Very disheartened It cost total $347. And I was treated like that. I will not be going back to get my glasses from this place in the future. I understand that they are separate from COSTCO. Please know that this is not COSTCO's fault. COSTCO is understaffed and could use some help. I understand that but that young lady was so rude so mad that she had to be at work. I don't know what was wrong with her but I will not be treated like that again. Just beware and bring your armor if you're going to make an appointment there Maki Eye Associates, PA When I got past the front desk, the rest of the visit was beautiful. The girls were so nice. But the first impression was terrible

Just moved back to Florida after living in North Carolina and Georgia for about six years. One of…read morethe main things I missed about south Florida was the small Latin American grocery and cafeteria stops spotted throughout the area. I couldn't buy my favorite brand of mango nectar, pineapple ice-cream, ham croquettes, spices often used in Latin American food, etc. from anywhere north of Florida. This convenience store is a one stop shop for the hard to find ingredients/foods/items commonly found in Latin American households. They have meat, fresh Cuban bread, fresh produce, canned foods, variety of juices, frozen cut up fruit, cafeteria serving common Latin American meals. Within the shop but slightly separated is even a computer repair area, kitchen necessities like pressure cookers, dominoes, small cigar section and more. Definitely stopping by here often to grab the items regular grocers don't stock up on.