Quick, courteous and excellent service. My go to auto service destination at a fair price.read more

Awful customer service. Asking way too much for their services and parts. Go somewhere else.read more

My son recently moved to n.c. and i needed to find a garage that was able to fix my sons car so he…read morewould not lose his job! Being a mechanic and running a auto business in CT it is hard for me to trust anyone.. Grayson was easy to work with and fixed his car promptly and accurately. The price was very comparable to what i would charge. Thank you and he will be using you again for all his service needs...unless he comes back home.. LOL!

I recently moved to Wilson and was need of a local car repair. Grayson's was recommended by a…read morefriend. They were great, replaced a battery at no charge. It was purchased from another shop from out of town and was under warranty. Just a pleasant place to do business. I'll continue to use them for future repairs.

I called about my issue. They were clear in what the cost were and had me in the next day. Before…read morework was completed I was called and approved first. I felt the pricing and work was well beyond what I was hoping for. The professionalism was a plus. Thank you for your help.

This is an old school automotive garage. They do top quality work for a reasonable price. Don't let…read morethe location and the building / surroundings fool you. I have been doing busy with Glenn's for over 10 years and I have never been disappointed or unhappy. It is one of the few places in town that I feel like I can always trust what they say. There are numerous other garages I will not do business with any longer because they lost my trust. I highly recommend Glenn's.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

My experience at honest automotive was smooth and hassle free. I originally came in for an oil…read morechange and to get my tires checked out and was quoted $105 which I felt was a fair price. I ended up needing more work done and while it was expensive as cars are it didn't cost an arm and a leg. Gia the manager was also just pleasant to talk to and very communicative overall. She even offered to let me come around the desk to type in my credit card number for privacy which I felt was a thoughtful gesture. Overall my experience was great and my car feels better! Thanks honest automotive!

My car failed inspection. I needed it fixed and did not know what to do. The people at RICHIES…read morewere awesome. Very personable , respectful and knowledgeable. I was able to get my car in same day and everything was explained on what work was done. I was even given a ride home and picked up when my car was ready. It means a lot when spending your money that you are given respect and patience. I would DEFINITELY recommend and use them again.

Tire rod broke, Sherriff Office called for tow for us. Dispatcher and tow driver rude,…read moreunprofessional. charged 3 times what a normal tow cost.

As a previous poster has said, best air-conditioning repair, period. Williamson auto has been…read morespecializing in air conditioning and heat for many decades. If your car doesn't cool you off or keep you warm, only place in town, or the state, that can fix the problem once and be really done without gouging you or screwing you over. Brian and Sharon are easy to deal with. Some people think their prices are a little high, I say it's worth every penny. I don't like being given a load of crap to make the shop money, and they won't do that. Don't take your investment to a basic mechanic to have them do something they don't specialize in. Williamson Auto specializes in fixing your car the right way and more! They do honest work, and what their estimates say needs to be done, that's it. Brian, the mechanic, knows what he is doing. One of the few shops around that will give you an estimate and stick to it. If he says something needs to be fixed, then it does. And same goes for if he says it doesn't yet need work, then he leaves you with the option of repairing something and paying for something that didn't really need to be done. There are no corporate mouths to feed, no CEOs, and no stockholders setting the prices. Keep your business in this small, homegrown, experienced shop, and you will not be disappointed. And that's all I've got to say about that....

We just had Williamson Auto replace our AC compressor. They were friendly, quick and reasonable! We…read moregot an estimate from the ford dealership in Wilson and were quoted $1,000 more than Williamson quoted. Support local businesses! Honest good people!

Excellent customer service they let you know what's wrong via a computer app and you can approve or…read moredeny the service.. They stay busy because they are best shop in RMT

We were hauling a trailer for the first time with our pickup truck and the transmission high…read moretemperature light went on. We stopped here at A-1 Brightside and they put the truck up on their lift and checked the transmission fluid. Fluid level was fine so they did some on-line research to avoid having to do a complete transmission analysis and gave us some very good suggestions. We tried those for the rest of our trip and the light never came on again. Very nice, respectful and the best was - NO charge. They said no charge as all they "really" did was check the fluid level. I'd go back there any time if I'm traveling through Rocky Mount and need transmission work. Thank you !!

Called on a Tuesday afternoon to make sure they can run a diagnostic on my car to see why my car…read morewas leaking coolant. They claimed they couldn't thoroughly run one till the next day when the engine cools, which wouldn't be till the next day. So I agreed to drop it off for the diagnostics to be done the next day. When dropping of the car, there was a guy & lady in there. They took my information, I gave them my key/alarm. They both told me "no work will be done on a car, without a customer's consent once the diagnosis is complete. If you decide to get work done, the diagnostic fee will be waived and you'll get a quote as to how much the cost will be for repairs". Since that was the case, I would be without a car and I'm newer to the state and don't have anybody immediate around me. I had to literally beg for a ride by to my house, which was only 2 miles away from the shop. The older guy, was kind of abrasive at first but he reluctantly gave me a ride back to my house, his name was Ray. Turned out to be a nice guy, thanks. Next day comes (Wednesday) don't hear a word from anybody, till I decide to call around 1:00pm. I was told my car hasn't even made it "in-house" yet, maybe it'll be got around to, maybe not. Didn't hear anything else that day. Thursday comes, I call around 10:30am to see what was going on. Talked to the same guy, who I would assume is Art, the person that's doing the work and he tells me that there was a clamp on a hose loose so supposed that was the cause. He drove my car around and mentioned something about an air pocket needing to be smoothed out but he need to get back around to that some time that day (he made it a point to tell me several times, not to worry. The cost will not be that much because it seems to be a simple fix) I ended up calling later that day, again before leaving work, around 2:30pm to see if it was finished for me to be dropped off to pick it up... got a bunch of excuses "that I've got 14 different things going on, maybe I'll get back around to it before we close to day, if so I'll give you a call. If not, it should be done Friday". If you can guess it, never got a call. So, now we're on today Friday (9/6/2024) I CALL (nobody from this business, has called me not one time, despite reconfirming my phone number about 4 different times before leaving on Tuesday afternoon) yet again at 12:00pm same guy I've been talking to the previous times I've called the last 2 days. He now want to inform me that all of a sudden. The car is still running hot and may need a thermostat and guess what!? They closed at 12:00pm on Fridays!!! So now, he tells me that Monday it "should be done". I state to him, " do you not have anybody in your office to call your customers to inform them on the status of their vehicles!?" He replied, " no there's not." Once again, I ask for an estimate/cost and of course he doesn't know. What kind of business is this!? If the fix was as simple as he was claiming, why is it take 6-7 + to do so!? If there is a commission board for vehicle repairs, I will be reporting this to them! I told the guy, do not do anything else to my car! I'll be there Monday to pick it up! IS THE WHOLE STATE OF NC, THIS INCOMPETENT!? I've never in my life, in any other state that I've visited or lived had this many issues with businesses across the board! Straight ridiculous!

Note that I have had good service in the past, but something seems different now. Had a leak in…read morecoolant system in 2008 VW EOS. They did the initial diagnostics and said they could fix it. I agreed. After keeping my car for an almost a week, they called and said it was more than they wanted to deal with. Apparently VW's are difficult to work on. I was ok with that part, but they still charged me $104 for the initial diagnostics. I would normally be ok with that, if I was the one that didn't want the work to be completed after their initial eval/diagnostics. But in this case, they backed out of the repair but still charged me the $104. So, I have my car still not fixed a week later, out the $104, and I still have to go somewhere else for them to do their diagnostics that I will have to pay them for a second time. I would not recommend Art's. Don't waste your time and money.