Missy was very wonderful, She was attentive And looking out…read morefor me at all times. thank you so much

In my experience it seems clean and the people working there seem nice. climate control is ok…read more Security - codes work, but it would be very easy for someone to coat-tail in after you - which is big concern at night. They are frequently short of carts. Rates have a lot of fees not shown online. THE FREE TRUCK IS NEVER AVAILABLE AND RARELY FREE!! this is my biggest complaint and it is really misleading advertising on their site. I picked this place to partially to use the truck and it is never available when I have asked about it - or it wasn't one of the 'free' days. . . it really isn't free and don't count on it being there when you need it. Meh really does sum up my feelings about this business.

Lou really looked out for me and my co workers. We needed an area to park our Charter busses and…read moreLou allowed us to park without any hesitation. If he was this courteous to allow us to park I can imagine how he helps the clients who have rental space with them. Thank you Lou!

I moved in on August 20,2024. during the whole time from beginning to the moving in process -…read morethings went smooth and well. The storage unit was very clean. Mrs Carmen Ortiz was just fantastic to deal with. Extra Storage Space will be the only company I 'll use from now on and would gladly recommend them to any one. 5 Star for sure! Earlene M Greenwood

Amazing experience! First time on property was greeted by Freddy who was extremely helpful and…read moreresourceful. 10/10

Before Public Storage bought out this facility, I rented a unit from Orlando Self Storage at this…read morelocation over two years ago. About 7-8 months ago Public Storage bought it out and everything went downhill. The facilities weren't kept up as nicely and the people in the office were never there. I got notification that the price of my unit was increasing by over 33% about 3 months after the switch, which was going to bring my total to over $160 when I had the original 10x10 unit for $99 a month. I wanted to move buildings, switch to a different company, but the convenience seemed worth it to try and downsize. We straightened everything around and I reserved a 10x7 space online for $72 a month, signed a new lease agreement, and chose a move out date for our current unit. Leading up to the date of the move in for the new unit I was getting reminders from Public Storage about my 7x10 unit and being reminded of the price and what to bring on move in day. When it came time to move to the new unit I showed up at 9:30 on the dot (online it says the facilities open at 6am). The door was locked but there was someone there. Tyler came to open the door and immediately scolded me for being there before opening, saying they open at 9:30 and if the door is locked, I need to call the number on the door. I hadn't even had a chance to, I merely pulled on the locked door, I didn't knock, and he came and opened it. I offered to go back outside and call the number and he said no. I told him I was moving into a new unit today and he took my license and told me that I already had a unit and gave me the number of my current unit. I told him we were downsizing and I had reserved the new one, a 7x10, online for $72 a month, provided the reservation number and everything. He told me there were none available and offered me a 6x10 for $84 a month, more money for a smaller unit. I told him no because we needed even that extra 10 square feet of space and he reiterated there were none available and that the reservation means nothing even though I signed a lease agreement. I wasn't able to pay online or else I would have, I told him that and he once again told me that the reservation means nothing. Then why did I get so many emails and text messages confirming the reservations leading up to move in day? Now I'm glad I wasn't able to pay online because of the bait and switch tactics. I told him I would probably end up giving my business to another storage facility and he said the 6x10 there probably wouldn't be available when I came back. I called an Extra Space Storage down the street and was offered a 7x10 unit for $62 a month with first month free and immediately moved all of my things out. Absolutely ridiculous way to run your business. Horrible customer service.

I rented a storage unit in Kissimmee at a reasonable price and my rental experience was going ok…read moreuntil I looked at my bank account automatic withdrawal and saw that Extra Space raised my rent 100.00 with no notification or confirmation that it was ok to do so and this is after a short time of renting there which I think is a very unfair procedure or business tactic which made me want to give a lower number rating but the facility is clean and secure so I thought to be fair unfortunately all good/ decent things come to a end and I now have to look for another storage unit at different place other than Extra Space being that the rent is now too high after only a couple of months

I reserved a unit online and got here and they said unit has been rented. In a literal moment out…read moreof Seinfeld, I asked if they knew how reservations work? He said that I reserved the price not the unit. In which point I could only respond with no, I don't think you do. Glad they showed their true colors early.