Public Storage online advertisement is false & not accurate at all. It says that the 1st month must…read morebe paid & 2nd month is free..That is false & misleading.

This has to be the absolute worst company in any genre. They are predatory, confrontational and…read moreabsolutely abusive. Their goal is to offer a low price, raise rates without notice. If you have a problem there is nobody that cam answer anything other than prepared standard answers without any common sense. Every single employee is rude as can be, it has to be part of the culture. It's quite literally the opposite of what ypu would want.

We moved to this place from public storage. This location is very clean easy to drive up and the…read morecustomer service was very helpful even on call. We reserved our spot online and it was easy for them to find the signing process took less than 20 minutes . Definitely worth the money and value of the size that we have. It made me feel welcome as a new client and I am pleased to know that my valuables will be protected.

Dee best friend was amazing. Ask for her. Solid customer service and satisfaction. Will work with…read moreyou on pricing and spacing

I rented a storage unit in Kissimmee at a reasonable price and my rental experience was going ok…read moreuntil I looked at my bank account automatic withdrawal and saw that Extra Space raised my rent 100.00 with no notification or confirmation that it was ok to do so and this is after a short time of renting there which I think is a very unfair procedure or business tactic which made me want to give a lower number rating but the facility is clean and secure so I thought to be fair unfortunately all good/ decent things come to a end and I now have to look for another storage unit at different place other than Extra Space being that the rent is now too high after only a couple of months

I reserved a unit online and got here and they said unit has been rented. In a literal moment out…read moreof Seinfeld, I asked if they knew how reservations work? He said that I reserved the price not the unit. In which point I could only respond with no, I don't think you do. Glad they showed their true colors early.

We have nothing but great things to say about the service, safety and caring staff at this…read morefacility. The unit was perfect. my brother passed away in September while living in Tennesse, leaving his storage locker full of personal items at Stoneybrook West. Anita was so helpful with providing contacts for pickup and keeping my brother's possessions safe until I was able to come to Florida to clean everything out. Thank you so much Anita for caring and for all of your help. It has made a difficult situation much easier to deal with! Best Regards- Sandy Jenkins

We used Stoneybrook West Storage for one year. During that time we always had access to our storage…read moreunit and were treated very respectfully. All of the units are ground level and we chose a unit close to the front. We were storing household items so it was important that the unit was climate controlled. They also offer non climate controlled units and have several sizes to choose from. The entire facility is very clean and well maintained. Their prices are competitive. In addition to providing storage they are also an authorized Uhaul dealer. We rented a small truck from them twice for a few hours. We we quoted reasonable price and the convenience was helpful.

Bad places roaches everywhere the building. No, toilet papers in the bathroom, dirty place, staff…read moremembers, they're not doing their job roaches inside the unit. Then, I cleaning the place are like they're supposed to be clean

I am incredibly pleased with the quality of customer service hi provided to me today. Hi really…read morewent above and beyond. "Avey" high standard of professionalism, ready to smile, attention to details and clear information made this one of the best customer experiences I ever had. Thanks Avelino Alvarez "Avey" Such a great commitment to customer services should be commended highly.

This business earns a clear 5 stars - management is very friendly and efficient, flexible too:…read moreappreciated!

We were in town visiting our Kids and I needed a place to store the boat. Emily and Mario were…read moreawesome! They provided exactly what I needed at a reasonable price. They allowed me access when I needed it to take my kids fishing at several of the lakes in the area. A very secure site with great access at a great location with great customer service.

We recently rented a storage unit here and we've had no issues. It's easy to get in and out and it…read moreseems secure. We have an inside unit so it's climate controlled. The first month is discounted and the prices here are competitive for the size and location of the unit.

have ready for this place for more than seven years, they have the nerve to continually threaten me…read morefor a past due bill. I have always paid it and will continue to pay it, but when I made an attempt to pay it, they would not accept the money I'm trying to figure out what is in my storage that they want so bad. It's time that we lobby these predatory business practices, such as storage facilities, and Tow facilities. These businesses take advantage of people who are already down on their luck and they should not be allowed to continue their excessive fees in their demeaning practices are enough to take this to Congress.. Anyone willing to sign a petition against predatory business practices can reach me at gerrihood@gmail.com

Complaint: Unacceptable Experience at A+ Storage Junction…read more I want to share an extremely unpleasant and unacceptable experience I had with A+ Storage Junction, involving improper charges, lack of professionalism, and xenophobia. Contract and First Improper Charge On February 5, 2024, I signed a contract with A+ Storage Junction to rent a 5x10 unit for $71.42 (including fees). Chris Jimenez assisted me and stated my payment due date would always be the 7th, as my move-in was scheduled for February 7. On March 6, I went to pay for the following month. Chris claimed he had called me for two days, but I never received any calls. He mentioned a number that wasn't mine. He then told me my payment was due on March 5, not March 7 as he originally stated. When I questioned this, a female employee rudely interrupted the conversation. Chris processed my payment but mistakenly charged the wrong unit (440 instead of 439). He refunded and recharged correctly after noticing the mistake. Second Improper Charge and Xenophobia On March 28, the company wrongly charged $81.77 to my card. On March 29, I went to resolve it politely. I showed my bank statement, but Chris refused to look, acting rude and claiming I was being aggressive--completely false, as I never disrespected him. He even said, "I don't care what's in your bank." He then mocked my English, saying I was speaking incorrectly and needed to learn proper English. I explained I'm Brazilian and still learning, to which he replied, "I'm Cuban, and I speak English correctly." He then made xenophobic remarks, saying "Brazilians think they're above everything," among other offensive comments. I remained calm, trying to resolve the issue. After much insistence, he finally admitted they had charged my card incorrectly again but didn't apologize. He simply told me to return on Monday for the refund. Then, he told me to remove my belongings from the unit. When I asked if I should take this to court, he accused me of making threats and continued making disrespectful comments about Brazilians. I called the police to ensure my rights. The officer confirmed that, unfortunately, xenophobia isn't a crime in Florida but advised me to remove my belongings. Chris then insinuated I was involved with the person from unit 440, claiming my card was saved on their account because, according to him, I was "probably friends with them." This is absurd since the mistake was his. Conclusion: Unprofessional and Discriminatory Company The company charged my card incorrectly TWICE. The attendant lied about the payment due date. I was disrespected and subjected to xenophobia while simply trying to fix their mistake. I do not recommend this company to anyone. I am now waiting for my refund and the return of the proportional amount for the days I didn't use my unit. In almost nine years living in the U.S., I have never been treated so poorly. If you're considering renting storage, stay away from A+ Storage Junction. They make mistakes, refuse responsibility, and disrespect customers.

I too, received excellent service at this location. They were attentive, went out of their way to…read moremake sure I was happy with the location available to park my truck and pleasant to work with. I recommend and would use this location in Kissimmee again.