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    Public Storage

    3.0 (2 reviews)
    Open 6:00 am - 10:00 pm

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    Public Storage

    Public Storage

    (3 reviews)

    International Drive / I-Drive

    Before Public Storage bought out this facility, I rented a unit from Orlando Self Storage at this…read morelocation over two years ago. About 7-8 months ago Public Storage bought it out and everything went downhill. The facilities weren't kept up as nicely and the people in the office were never there. I got notification that the price of my unit was increasing by over 33% about 3 months after the switch, which was going to bring my total to over $160 when I had the original 10x10 unit for $99 a month. I wanted to move buildings, switch to a different company, but the convenience seemed worth it to try and downsize. We straightened everything around and I reserved a 10x7 space online for $72 a month, signed a new lease agreement, and chose a move out date for our current unit. Leading up to the date of the move in for the new unit I was getting reminders from Public Storage about my 7x10 unit and being reminded of the price and what to bring on move in day. When it came time to move to the new unit I showed up at 9:30 on the dot (online it says the facilities open at 6am). The door was locked but there was someone there. Tyler came to open the door and immediately scolded me for being there before opening, saying they open at 9:30 and if the door is locked, I need to call the number on the door. I hadn't even had a chance to, I merely pulled on the locked door, I didn't knock, and he came and opened it. I offered to go back outside and call the number and he said no. I told him I was moving into a new unit today and he took my license and told me that I already had a unit and gave me the number of my current unit. I told him we were downsizing and I had reserved the new one, a 7x10, online for $72 a month, provided the reservation number and everything. He told me there were none available and offered me a 6x10 for $84 a month, more money for a smaller unit. I told him no because we needed even that extra 10 square feet of space and he reiterated there were none available and that the reservation means nothing even though I signed a lease agreement. I wasn't able to pay online or else I would have, I told him that and he once again told me that the reservation means nothing. Then why did I get so many emails and text messages confirming the reservations leading up to move in day? Now I'm glad I wasn't able to pay online because of the bait and switch tactics. I told him I would probably end up giving my business to another storage facility and he said the 6x10 there probably wouldn't be available when I came back. I called an Extra Space Storage down the street and was offered a 7x10 unit for $62 a month with first month free and immediately moved all of my things out. Absolutely ridiculous way to run your business. Horrible customer service.

    DO NOT GO HERE! Raised rent over 33%, Three months after moving in!! Scum bag business practiceread more

    Public Storage - selfstorage - Updated May 2026

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