After about a year being a customer, my storage fees have increased dramatically. Not sure if this…read moreis a common thing at storage facilities but I'm talking like a 60% increase for being a loyal customer with zero billing issues and auto payment enabled. I'll have to look elsewhere soon as this bill has gone from something I didn't think about much to something I feel I need to get rid of ASAP. Will definitely be considering a change of some kind very soon. That being said, my few interactions with the staff have been friendly and the facilities themselves are clean with no issues to date.

I needed a storage unit so I called them for information. I ended up going with a different company…read morebut they kept on calling me, to the point where it was harassment, for 6 weeks. I even told them that I no longer needed the storage unit, and I asked them to remove me from their calling list, and they kept calling.

Highly recommend for any moves you have planned. Such an organized process from the online quote…read morethrough the removal of this shitty couch that belonged to my ex. I requested the move to storage literally a day before and they were ontime and in communication, which is rare for any type of moving service these days. Alex and Charles were my movers and they were extremely professional, fast to move, and conversational. They did a great job on my move today and I will 100% be coming back in the future!! Thanks for making this need for storage such a stress-free process!

PLEASE, PLEASE pay attention to this. MakeSpace IS A SCAM…read more After being told my movers would arrive between 8-11am I received a text message at 10:50 from the moving team saying, "we'll be there in 20-30 depending on traffic". 50 minutes later, nothing. I so texted them and received a message saying, "we're en route". At this point it was 11:45 -- 45 MIN LATE FROM THE LAST POINT OF THE TIME WINDOW. Then about 20-25 minutes later, I received a message from a customer service agent - not the movers who had been texting me - saying there was nowhere to park, so they left. Interesting, because there were places to park, including where I parked my car to ensure there was a designated spot. The customer service rep was very apologetic and said she'd call the team. She called them, and called me back maybe 40 minutes later only to say she couldn't help cause they had nowhere to park. WHO DOES THAT? They could text updates on their arrival, but when they didn't see immediate parking, said nothing. Keep in mind, this was the last day of the month. I was moving from Philadelphia to Boston that day. So I now had to engineer a move to Boston the same day (now at about 1:30pm). Needless to say, no moving company could help. I looked at a previous Uhaul quote I'd gotten when I was considering moving myself -- the truck rental would have been $450. Uhaul, Ryder, and Budget all had no trucks within 150mi. of Philadelphia on the day of the move. Penske did -- so I drove 45 minutes to pick it up, paying $1200 for the rental. Of course, I was moving from a 3rd floor walk up apartment, which was too much to move myself with the time crunch. I was forced to hire people off TaskRabbit since no actual movers could accommodate the same day scheduling. Like the truck, I paid a significant premium for same day help. The two gents, who were far from professional movers, with me, were able to get my stuff in the truck in 3 hours. All in, I paid $600 for those two helpers. Worst of all, I went back and looked at the quotes I'd gotten for a full-service move from Philly to Boston (all in the $1,400-1,700 range). Instead, I ended up paying just over $2k, because MakeSpace is a SCAM. Maybe a bad outing, you say? Just bad luck? I thought so, too. Don't get me wrong, under no circumstances would an experience this bad be allowable, but then I met my friend's new girlfriend -- who HAD THE EXACT SAME EXPERIENCE. As did her friend, who moved the same week she had from NYC to Philly. They often DO NOT SHOW, do not call, and leave you to figure it out. I paid just over $2,000 to move myself! Not leaving Philly until 9pm and arriving in Boston to my new apartment at 3am. Thankfully I was able to get out the same day and avoid having to deal with my old apartment and property manager to pay additional rent. All-in-all, the worst experience ever. Whatever you do, do not risk it by using this "company".

Dara was great and a real pro. Checking in was fast and…read moreunit was great. Would definitely recommend it to those who need to move stuff out of their house.

After searching for the right place without luck we were finally helped by Marisol who was amazing…read moreand made us feel good about the decision. She showed us around and advised the best size and location of the unit for our needs. Couldn't be more thankful for her service and all the information we received.

Nothing short of exceptional!…read more Rented two of their largest units and the price beat every other storage facility for a 10-mile radius. The staff was exceptional, especially Rachel. Personable, responsive, flexible KIND, and so customer-centric, it is nothing short of enviable. Facility is secure and clean, the climate controls are exactly where they need to be, and my valuables, art, furnishings, and clothes have fared very well (yup - monthly examinations), from the viscous hot summer through the biting cold of December. I'm a consumer and All-Time is providing me tremendous and unexpected value for my dollar. My appreciation and respects!

Definitely don't recommend renting a storage unit from there at all. STAY AWAY! Your items will get…read moredamaged there and it will not be covered. They offer you the option to get your own insurance for the unit or you can get one from them. If you have to absolutely get one from then make sure you have nothing that isn't valuable and expensive because they will not cover anything, pretty much. I moved in on a hot summer day of June 2018 and I had an ikea expensive sofa stored there that somehow grew mold on it. The property manager Rachel (Eee-not a big fan of her at all) very unprofessional, rude, non-customer service oriented by any means, submitted a claim on my behalf. WHICH MY UNIT WAS SUPPOSE TO BE CLIMATE CONTROL..... Well my $500 couch from Ikea grew mold from only being there several month and my claim got denied because it's "not covered" under their insurance. Their insurance covers nothing but yet you gotta pay extra a month for it? FOR WHAT????? Just to take peoples money!!!! That's a straight rip off and robbery because it doesn't cover the most common things that can occur with your unit!!! I WARN EVERYONE, STAY AWAY!!! I am going to put this review on every Social media channel I can! DONT DO IT!! You'll lose money from paying monthly storage rent, insurance fee, late fee if you pay late and if your property gets damaged and that will be it. They can give 2 craps!! Wish I can give them NO stars

Do not trust them as your movers! They will try and get your business by quoting low and then…read morechange it drastically once they get to your house. They have also cancelled on people after they were already booked and close to their moving date.

We have not moved for 40 years. So there was much anxiety when we faced with downsizing in our…read moreretirement years. We are 110% satisfied with Countrywide Moving and Storage. They did a great job from start to finish. The gentleman who came to our home to take inventories answered all our questions and explained every issue regarding long distance moving. The estimate was accurate to the penny that that was exactly what we paid at the end. During the move, the movers were all highly professional and friendly. They took great care not to damage the furniture or the walls. Ciuntrywide was definitely a first-class mover choice if you want a anxiety-free moving experience. Ted

While I agree that this is a convenient service, the pricing is not transparent. Before signing the…read morecontract, I emailed requesting an estimate, without response. The contract did not have an amount. I only got the amount a week after the company had my daughter's items in storage. Almost $1,000! This is my fault because I moved forward with the service without confirming the price. But I post this as a warning . The very rude customer service person talked my ear off, told me my daughter didn't pack well, shared that only Freshman use the service, and made a degrading comment about parents of the school my daughter attends. I have yet to receive an itemized invoice!

The College Butler (TCB) provided great service at a great price. I contacted other movers and…read morethey were more expensive, and I was not confident that the others movers would do a good job. TCB's owner was very responsive and friendly and evoked confidence that the movers would do a great job.

Great experience. Reserved a 5x5 unit online and had a couple questions regarding move in (i live…read more45+ min away, so wanted to avoid multiple trips). They were incredibly responsive to email or phone. Far better customer experience than I've ever had using any storage unit. Very well run operation. On arrival, they were efficient and professional. Switched me over to a 10x10 unit (which turns out I needed) seamlessly without any issue. Place was clean and safe. Key code entry worked without any issues. Closing out the unit could not have been any easier. 10/10 would use again.

Andrea and Mel are the "go to" for rental information at the Monmouth Junction, NJ location…read more Friendly. Courteous. Knowledgeable. Patient. They are the point of sale and are representing the company with the utmost customer service. The property is exceptionally clean and well maintained. Management oversees guidelines as customer safety is a priority. I have visited other storage facilities. No comparison!