Phylicia was the kindest and most helpful person I have come in contact with! She had the best attitude and personality that made my move a TON less stressful. Just having someone smile and make you laugh helps more than anything! Plus she gave us all the information we needed and went above and beyond what anyone else has done! She is truly one of the best! I would not go anywhere else just because of her attitude and knowledge alone! The storage is clean and exactly what we need! I cannot recommend this place enough!!!!!!! Thank you Phylicia for everything you did!! read more

This is the first time dealing with this company, but i wasn't impressed due to we drove 20+ hours moving and on a time schedule. The storage company messed our dates up so the day we arrived we could not get into the gate. When calling customer service they could do nothing for us, but told us to wait until a text came via phone for the gate code so we ended up being 12 hours behind schedule and could do nothing about our situation, but sit and wait. read more

Great communication from the location in Sumter SC. Very helpful and pleasant to work with. Followed up to make sure everything was taken care of. WoI'll recommend them ! read more

Gloria was awesome and very helpful! She was a life saver. She guaranteed us a unit after the Guinard public storage gave away our reserved unit. She showed us around the units and apologized for the mis-treatment of the other public storage on guinard. Long story short, go to this storage unit over the one on guinard! Better service! read more

Liked the ease of access and the cleanliness of my unit.

I cannot say enough how grateful I am for the superior assistance Maleiah provided me with my rental. I've actually rented at the other two locations before but none had availability this time around. The Broad St location is no different, superb customer assistance, clean and safe location is what you are going to get. Preparing for deployments are already stressful enough but the ease of the rental process was another weight lifted from my shoulders. Maleiah was such a sweetheart. I'm confident every person she encounters is like she's known them for quite some time. You're not treated like a number and that further eases my mind to know they care about their customers because they'll care about our property too. read more

I was forced to select a star or I wouldn't have given them any at all. We initialized move out online and moved out of the public storage in Sumter SC on August 16, 2021. We stopped by the office to check out but no one was there even though it was normal posted business hours. We continue to be billed even though we've told them several times we moved and took our lock. They say there's a cylinder lock on it  (which isn't ours) and until that locks removed, we're going to continue to be billed and a lien for the contents (air I suppose because nothings in there) will be sold. Is this some sort of a ridiculous scheme to extort money out of customers??? read more

The gate appears to be broken. It will not close after you enter the code and is open after stated hours. I drove my at 9:59pm and again at 5:37am and the gate was open. I made several trips outside of office hours and gate was open the entire time. Don't advertise it is secure if the gate isn't working. read more

The Manager/Representative was very professional and friendly. She attended to my needs and provided excellent customer service during the entire process. I will recommend this company to others! read more

Excellent service! Gloria always cheerful, friendly and makes you feel welcome. I have a unit there already and needed another one, I called yesterday to see if could get units next to each other. As promised one was held for me. Showed the unit which was held and perfect! Right next to my other one. Very convenient. Extremely happy with that location, Gloria and security. Just wish price would not keep going up. Definitely recommend this one! Thank you Gloria!! read more

Great place, Gloria was very knowledgeable about all my questions and concerns. She also presented the storage before I got it. Nice and clean and well put together. I like the location and seems very secure. read more

Husband & I used public storage during deployment. Was up charged halfway through. They said they emailed us, which I pulled up my email and showed them I never received one. Also stated they sent a letter to my old address, which of course came back as return to sender stating that we don't live there anymore. They up charged anyways without having confirmed contact and were rude when confronted about it. Never again. Would give it no stars if I could. read more