Michael's Cleaners is terrible. Tammy is the rudest person I have ever had the misfortune to speak…read morewith. I brought my wedding dress in to be steamed. The day it should've been ready, it wasn't because they forgot to send it out. I let Tammy know it needed to be done the next day because my wedding was 3 days away. When I went to pick it up, it was stained on the skirt from the front all the way through every layer to the back. Tammy went through every excuse and how it wasn't her fault, she didn't do it, etc, and honestly, she had no empathy that a wedding dress for my wedding 2 days away was ruined. She finally offered a refund, which I told her still left me with no dress and almost no time to get a new wedding dress. Again, zero empathy. I had her keep it to send back to get cleaned. I called the plant location the next day around 1:30pm to see if they got the stain out only to be told the location never sent it. No apology, just excuses. I reiterated my wedding was the next day and I wanted to speak with the owner. She told me he was out of town, so I asked for the person in charge. She stated, "I'm one of them." She actually had the audacity to ask me if I could wear my stained wedding dress for my wedding. I was stunned that anyone would ask that, but she was unapologetic. She said she'd send someone to get the dress and see if she could get the stain out. I told her to call me as soon as she knew since I was down to hours to find a dress to wear if she couldn't.
By 5pm, there was still no call, so I called. No answer. It took multiple calls to get her back on the phone only to be told, unapologetically, that it didn't come out and it needed to be cleaned, which could not be done until the next day. She also stated, "someone spilled a clear liquid sugar on it that was invisible and came out when it was steamed." On a new dress, an invisible, otherwise undetectable stain was there, and it didn't show as a stain until they steamed it?! I don't think so. Someone should've called when it stained instead of trying to pass it off and hope it went unnoticed. They could've cleaned it and sent it back late after talking to me instead of acting like it was fine. So, with finding out at 5pm the night before my wedding, I was without my wedding dress and not a single person I dealt with at Michael's Cleaners cared. She was sending it back for me to get that night but i told her not to rush since i now needed to find a new dress to wear and I was not racing to get it since I couldnt wear it. Fast forward to 2 weeks after this fiasco started, there was no call from the owner, so i went to get my dress. Tammy grabbed it before i said a word and hung it on the rack for me to take. i asked if they got the stain out. She knew exactly where it was and said "nope". I asked why not, and once again, it was a litany of excuses, and it wasn't her fault, etc. I asked for my money back, and now she couldn't after offering me a refund 2 weeks earlier. I stated how I could not believe the lack of customer service and care coming from her. Twice, she has stated how she doesn't represent the company that employs her. She was buligerent now, lying to me, so in my frustration, I called her out on her lies and raised my voice to match hers. She refused to give me the owners information, threatened to call police and yelled for me to get out of her store. The same store she claims she doesn't represent. I walked out and called another location where a nice and sympathetic woman Katherine took my message to have the owner call me. To date, the owner has not called after asking 2 different employees to have him call me. I guess that's how they think customers should be treated. It was my first and last time using this business. I have a ton of things I need to be brought to the cleaners, but if they were the last one around, I'd travel anywhere else before going here. I work with a lot of people who, after hearing about this horrific experience, will also never use this business.
