I am not happy with Public Storage, they took my money for 24 hour asset and I never used their facility and will not refund me, also they will not refund my money by means of method used, giving me a check that will take 6 weeks to receive. I will not ever use Public Storage again and will not share their information. read more

Highly recommend this location. Terry goes above and beyond to answer any questions/solve any issues!

Teresa is fantastic. Always kind and patient answering any questions. Thank you for all you do!!!

Everything went great. I can't remember her name, but she was fantastic. She is the best customer service person I have ever encountered. Due to our situation which required storage for our motorhome I was very stressed, but she was very reassuring and completely competent in helping us. I feel blessed to have met her. read more

Public Storage - Jeanie G. Profile - Self Storage Near Me - Sterling Heights, Michigan

Great prices compared to other storage units, and definitely talked to a service manager to get an even better pricing

The new building manager is on an ego trip. Makes up his own rules. Been there only a month and has harassed me twice. My rent is over $100 more than the online price for the same space. Getting in and out is sometimes impossible because of the traffic jam inside the building. The bay door is broken and stays open 24/7. It's been broken for about 4-5 months. So much for climate control. Also, nice place for animals to take refuse. The men's room has been "out of order" for over 4 months. There are also flashing bulbs in the hallways that can cause migraine headaches. If you have a choice, go somewhere else. read more

this is the best storage, best price for climate controlled, very clean, complimentary carts are always in good working order, clean bathrooms, and Theresa is so helpful! I highly recommend the 18 1/2 Mile location! read more

Every few months they up the rent by $50!!!!!!! I was told 6 years ago that the price wouldn't change.!!!!!

PS first ave. Jami is by far the most knowledgeable, problem solving, patient and can explain the ins and outs in a way you can understand. Such a sweet kid. read more

I spoke with a public storage staff name Devin today. Very nice voice ...very mannerable and professional. He answered my question and was helpful. I appreciate his service and would recommend! read more

I recently reserved a unit but had to cancel on move in date. I was expecting resistance but found it very easy to deal with the sales lady who understood my situation . She was so easy to talk to and promptly initiated any deposit I had coming to me. Although I made many changes on my reservation she was always accommodating and easy to deal with. I highly recommend this facility for your storage needs. read more

Don't use them!! They make you take insurance out and DO NOT make it easy to cancel it!! AVOID!!

This place is horrible service!! Never answer their phone ever!! I always have to go in to get ahold of someone!!

I have been renting a storage unit on Gratiot for the past few years. And the property manager Heather was very helpful and accommodating.

Buyers beware went to public storage to rent a unit. They charge me for a full month was only in the unit for two weeks. Charge me rent for unit that I was not using upgraded to a bigger bigger unit and they charge me twice. Do not recommend please please do not go do not use them. Zero stars one star read more

HORRIBLE treatment to any and all customers! ZERO STARS. CORPORATE is UNRESPONSIVE. I have contacted them on numerous occasions and emailed their customer service team as well - yet no response. Take your money and business elsewhere. Been a customer for barely 2 years and they tried to up my rent $100 yet you can clearly go online and purchase a new one for a difference of $5 from what I'm currently paying. Their gate has been broken for a month now and yet there has been ZERO NOTIFICATIONS to any of their customers regarding this and the change of hours to access their units - as this has now been limited. Spend your money elsewhere. Big corps don't care about people only dollar signs. Take your money to self owned companies where they actually care about their customers!! read more

Thanks to Theresa at this public storage. She was very helpful and very nice. I owe her a big THANK YOU!!! She really helped me stay at the facility. A very nice,clean place for your things!!!! read more

I called and was helped and got a storage unit same day. Martin was very helpful and friendly with my family. My dad said him alone deserved the 5 star rating. Clean environment and overall great experience! read more

Very clean and bright. Martin at the front desk was great.

Very friendly staff. Staff helped me out with how to get to my storage unit, showed me how to get to my unit, and answered all my questions. Staff even provided more infor about facility then even the website gave. Also staff knew who I was when I finally got time to get to my storage unit. Honestly will recommend anyone to rent a storage unit from this facility. Thank you very much!! read more

My experience has been horrible, I really don't understand any good reviews at this place. The property Manager Martin has been really rude and nosey, evertime I come to my storage he comes to my unit and bothers us with a million questions and won't leave me and my family alone . He has threatened to cut my gate hours to 6:00 P.M. and even told me he was going to end my contract for having someone come to my unit to pick something up. I had to go through .my storage of everything I had because I was scared I wouldnt be able to get my STUFF out, I had to ravage through my deceased Mother's belongings scared I was going to lose them. MY STORAGE PAY.ENT WASH due I tried to get my stuff out on 3 separate occasions but i couldn't access my unit, I don't feel comfortable going there anymore . I had 2 units of stuff from a 5000 sq ft house I moved out of. I still have another unit of stuff. But I don't want to continue with the space there. I beleive the comments are fake that are written good about him , I see him.harassing others also. He tries to bribe he customers to leave a good review by saying they could win prizes.. I have also found cigarette buts in my storage and I'm.a non smoker. MARTIN has also been stalking my social media and my Son's telling me what I have forsale on Facebook. I really don't think it's appropriate for a Property Manager to access my Personal info and use it against me. I have called customer service several times not even a call back. read more

Nice and friendly staff they helped me to get u haul van and everything was explained professionally

The customer service was great, but I didn't understand why the larger unit where located the furthest from the loading area.

Martin, the property manager, gave me a tour of the facility and made sure I had everything I needed to be move in ready. Very accommodating and friendly. read more

Martin was a fantastic ambassador for this location! He was able to handle our last minute date change with ease. He was thorough in his welcome instructions, and friendly in his support for our move in. The building is clean and neat, and we felt very secure in leaving our sons belingings for a 45 day stay. read more

Rented a unit out 10x15 not a bad price $109. But went there yesterday to start to fill my unit and the gate closes at 9 pm. I thought these places were open 24hrs. I put 1 load in unit got done at 830pm then went to fill up trailer again ( I live about 30 minutes away ) so I go home fill trailer back up and head back to storage facility. I get there but door won't open, says call this number. So I call 1/2 hr on hold and finally get through. Sorry closes at 9 pm re- opens at 6 am . The message says call for after hr entry there is no such thing was told its only for people stuck inside (WHAT?). So I had to leave my stuff in trailer outside overnight hoping for it not to rain and that nobody would take my stuff. The hrs aren't posted on door and when we went to get unit the man that helped us never mention open and close times. Now I didn't ask because I figured it was open 24 hrs. The guy leaves at 6 so the building is left unattended for 3 hrs anyway so why not all night. I'm just not happy but I got a good price ..... read more

Martin is very professional and always quick to help answer questions. The facility is extremely clean and units are in great shape. Easy process online when reserving a unit. read more