If I could this place 0 stars, I would. I rarely leave negative reviews, but our experience with…read morethis moving company was bad enough that I feel obligated to share it.
As a military family, we've worked with many moving companies over the years, and this was one of the worst experiences we've had.
The packing was disorganized, items were packed carelessly, and several belongings were damaged during the move. Most upsetting was that the movers broke my baby's dresser, which doubles as her changing table, leaving us without a changing station. They attempted a quick repair with wood glue, but the piece remains damaged. We also discovered broken artwork that had not been properly wrapped or protected.
The damage wasn't limited to our belongings. We moved into a brand-new home, and the movers left dents, drywall damage, scuffs, and markings on walls, stairways, and door frames. They also left cigarette butts, pop bottles, and other trash on the property.
After the move, I contacted the company, provided photos, and completed the claim form they sent me. Since then, I have been completely ghosted. Despite the extent of the damage, no one has taken accountability, offered a meaningful resolution, or even apologized for breaking our belongings--including our baby's changing table.
Mistakes happen. What separates a good company from a bad one is how they handle those mistakes. Unfortunately, the lack of communication and customer service after the fact has been just as disappointing as the move itself.
I cannot recommend this company based on our experience.
