Terrible facility. Opened my unit to find rat droppings on top of my furniture and Rubbermaids. And a rat trap that I certainly didn't put in there. Also, holes in the walls of the unit that appears to be from chewing. Luckily, we only had to unit for a few months, but what they charge for this place is ridiculous, considering. read more

Relentless nonsensical price increases. Does not provide any value. Do not rent here unless you want to end up paying 80% more than original rental price over the course of a year for zero additional value. Crazy business idea: rental units with transparent pricing. read more

We had this 10x10 (not climate controlled) unit just under 3 years, and not only has the fee doubled in that time (currently $152/mo), but we recently discovered water and rodent damage. The manager tried to tell us the holes in the particle board partition we're just because of the water, dismissing the fact that a significant amount of water has damaged that wall. We discovered mouse droppings to cShe asked if we had their insurance. We don't because our homeowners covers off-site storage. She said we could file a claim with them, AGAIN, dismissing any responsibility. We are moving to a climate-controlled facility that is cheaper and cleaner. read more

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This place overcharges customers with disabilities when i rent my unit i paid up front ahead and let them know i am on fixed income and get my check on a certain date. And every moth they add on add on now instead of paying 86.00 they went up to 121.00 . Tell me how that is possible i am tired of being penalized for being on disability . Am contacting lawyer about these late fees when i rented in on the day my check comes and they know I'm on a set income and they charge me late fee and more bull crap. Do not rent from these people they will rip you off.. read more

DO NOT STORE YOUR BELONGINGS IN THIS PLACE!!! This place is overrun with RATS. I had a storage unit there for a year, thinking all my things were safe and sound in my unit. On Jan 3 I came to pick up my things and found everything overrun with rat droppings and pee. It's disgusting!! And it was fairly obvious that the workers there went into the unit at some point so the locks they sell you are not secure. My unit had been ransacked. Then the next day, as I was driving home with my pile of stinking belongings (because after disinfecting everything- it still stank of rat poop and piss) the lady at the desk had the nerve to call me demanding that months full rent. Which by the way was $54-not the original agreed upon price of $41. 3 months into my rental they pulled a bait and switch on me and increased the price of the rental unit because they knew you couldn't argue it. I was traveling at the time and couldn't go pick my things up so I ended up paying 54 every month till last month. The lady started arguing with me and my husband, saying that even though we picked things up on the 3rd day of January, we owed her a full month of rent. When I pointed out that when I first rented the unit, the lady who checked me in prorated me for the few days of November and the rent for December of last year, she actually had the nerve to say oh we only prorate in the beginning, not the end. My husband and I told her at that point about the infestation of rats that had obviously been in our unit and her response was well, you must have had food in there. It's funny she said that, because yes, I did have food in there. In covered plastic containers. One of which had the top removed and disappeared. Which was not done by me. And I don't think rats can make the top of a bin disappear magically so the unit was obviously opened and searched through. For what purpose, I don't know because they obviously didn't help get those damn rats off my stuff. Here it is, almost a week later, I'm I'm still trying to clean up my stuff before I bring it into my home. This place is a disgusting, vermin infested junk hole. Save your money and go anywhere else. I'm attaching pics of my unit as I found it when we got there at 8:30pm on Jan 3. All the little black dots are rat poops and as you can see my unit was ransacked. That's not how I had left it. It was a lot neater and organized. By the way, by the time I got home they had sent me an email saying that I now only owed 43 dollars to which I am saying try charging me that. I'm taking this to the BBB and the attorney general if you force my hand. I want that charge removed. What you people did to my belongings is horrifying. I was promised that my things would be safe and sound and I feel like I definitely got screwed over. read more

Public Storage - Self Storage Near Me - Red Bank, Tennessee

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Great service, great location, super-easy online reservations. I went from the website to moving my things into a clean, perfect unit within 12 hours! read more

This place is dreadful. All the units are made of wood inside and open at the top, so if critters enter one unit, they can enter them all. The place is overrun with rats, and the amount of damage they caused to my belongings is unimaginable. Somehow, sticky sheets used to capture mice and rats ended up in my unit, and when I moved my belongings out, I found an entire dead rat, a dead mouse skeleton, and everything I own was covered in rat feces and urine. I had to toss pretty much everything I stored here. The price for my 10 x 10 unit increased over the last few years from $98 to $166. And for what? Me to lose everything I stored here? I will NEVER use Public Storage again, and certainly never at this location. This has cost me much more than the fee to store things here. Now I have to spend more time and money to try to rescue what's left of my belongings. I stored clothing, artwork, kayaks, and some childhood toys. No food, and absolutely nothing that would draw critters in. And yet, I'm left holding the bag for all the damages. Abhorrent. If you're searching for a place to store your things, steer clear of this place. read more

This place is awful I didn't even get a chance to rent from them i called to see if it was the most convenient place to my home and the man was very rude.The he transferred me to somewhere in Glendale California who wanted to transfer me to somewhere else because he said since I didn't have an existing storage with them he could not help me I just wanted to know their location.What was the other surrounding businesses because I was not familiar with that street they were on but I am familiar with the particular area read more

We have not had a positive experience with this location. Initially, it took way to long to even rent the unit, then, most recently, we went to pay several times over a three-day period and no one was ever there. The online payment process was a nightmare and then to make matters worse the gate has been broken since July and no one told us. So basically, it is not a secure location, which was one of the primary reasons we went there. I have contacted, the manager, customer service and the district manager to find out what kind of a discount we will get and no one has gotten back to me. Well, except the manager who told me it's not her fault and she knows that corporate is not going to do anything about it. (hey at least someone was actually there today!) If you can- rent elsewhere! read more

I recently decided to leave this place because an infestation of rats. I stored nice leather furniture in here and Christmas decorations absolutely no food whatsoever. When getting out my belongings to decorate my house for Christmas I noticed an abundance amount of rat poop all over my furniture and totes that we stored items in. I decided at that point instead of putting the Christmas stuff back up I would instead decide to leave. Two days after Christmas I cleared my storage unit and found two dead rats in there. There was an old camping tent i decided to no longer keep because it was covered in rat poop. I threw it away in the dumpster on site and when i opened the dumpster they had multiple dead rats thrown in there. I was spending $100 a month to store here! If you want to save your money and your belongings i highly suggest finding another place to store. I had no issues getting out of my lease there since I did vacate before a new month. However, I wouldn't put my stuff there in the future. read more